The options for configuring Alarms are clearly shown in Figure 3-1. You must select the server and service, and then chose which alarms you want to set up:
- Configuration (where you configure your alarms)
- Definitions (provides alarms definitions)
- Select server
- Select service
- Select service group
Figure 3-1 Alarm Configuration Page
Alarm destinations are as follows:
- Local syslogs
- Remote syslogs
- SDI (System Diagnostic Interface)
- SDL (Signal Distribution Layer)
All alarms have a few options in the drop-down list:
- Emergency: Designates the system is unusable.
- Alert: Immediate action is required.
- Critical: Critical issue.
- Error: An error exists.
- Warning: Informational warning message.
- Notice: Significant condition, but normal.
- Informational: Informational messages.
- Debug: TAC engineers use these for debugging.
This section is where you configure the traces that can assist you in troubleshooting. They are trace configurations and troubleshooting traces. You can configure three types of traces: SDI, SDL, and Log4j. The trace configuration option you pick has a big impact on the information you will receive and how much time you will probably spend during problem resolution. You can see what type of traces you can configure by checking out Figure 3-2. The files can be viewed in RTMT:
- Configuration: Configure traces.
- Troubleshooting Trace Settings: Set up predefined troubleshooting traces.
Figure 3-2 Where and How You Set Up Traces
You are probably wondering how to choose between a trace and troubleshooting trace. The following table lists the main difference between these two.
Minimal information, could miss relevant information
Lots of information, more than is needed to troubleshoot a specific problem
Turns on almost all trace options
Less system impact
Major system impact
Trace types include the following:
Runtime events for the related software
Call processing from Unified Communications Manager and Cisco CTI Manager Services.
Used by Cisco TAC engineers. Normal administrators provide this information to them only upon request.
Used for Java applications
To configure a trace, follow these steps:
- Select the server.
- Select the service group from the drop-down.
- Select the service.
- Check the trace boxes you want.
- Click Save.