Robert Wright, CCIE No. 1050, is Manager of Customer Engineering for an Internet backbone router start-up company. He was formerly a Senior Manager with Cisco Systems, Inc. In this role, he managed a group of senior customer engineers who provided support to some of the largest ISPs in the world. During his five and a half-year tenure with Cisco, Robert also worked as a Systems Engineer, Customer Engineer, and Critical Account Manager. Prior to joining Cisco, Robert worked for Texaco Ltd. in the United Kingdom. He worked in Texaco's LAN support group and supported the Cisco routers in the UK.