Eric Osborne, CCIE No. 4122, has been involved in Internet engineering since 1995. He joined Cisco in 1998 to work in the Cisco Technical Assistance Center (TAC), moved from there to the ISP Expert team and then to the MPLS Deployment team. He has been involved in MPLS since the Cisco IOS Software Release 11.1CT days.
Ajay Simha, CCIE No. 2970, joined the Cisco TAC in 1996. He then went on to support tier 1 and 2 ISPs as part of the Cisco ISP Expert team. Ajay has been working as an MPLS deployment engineer since October 1999, and he has first-hand experience in troubleshooting, designing, and deploying MPLS.