Jeffrey T. Hicks is a Software Architect at NetQoS, Inc., the industry's fastest growing network performance management company. For the last eight years, he has been architecting and designing software products to help enterprises and managed service providers deploy, secure, and manage Voice over IP (VoIP) solutions. Jeffrey is a VoIP technology expert and has published numerous articles about VoIP. In past jobs, Jeffrey led the development of Ganymede Software's award-winning Chariot product and developed innovative network communications technology at IBM. Mr. Hicks holds a bachelor of science degree in computer engineering from Auburn University and a master of engineering degree from North Carolina State University.