Lee Johnson is currently a wireless specialist on the RTP Wireless Technical Assistance Center (TAC) team at Cisco. He has been troubleshooting wireless networks, including both autonomous and controllerbased infrastructures, since 2006. Lee troubleshoots complex wireless issues in Cisco customer networks around the world. He has been dispatched to customer sites to address critical accounts and represented Cisco at Networkers. He also provides training and documentation for fellow Cisco engineers in both wireless and nonwireless TAC groups. Lee works closely with the wireless development group at Cisco to improve product quality and the customer experience with the WLC. He holds a bachelor of science degree in biology from the University of North Carolina at Chapel Hill.