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Maximize the potential of your small-medium business network with effective design solutions that cover network security, IP telephony, unified communications, wireless networks, and CRM.
In today's business world, investing in technology solutions that improve productivity and save money is critical, but the road to a modern, technology-driven business is full of pitfalls. Cisco Network Design Solutions for Small-Medium Businesses zeros in on critical solutions for networking professionals who are deploying computer networks within a small-medium business (SMB). You'll learn about core networking issues and associated solutions, including security, IP telephony, unified communications, customer relations management (CRM), wireless LANs, and more within this complete design guide.
Cisco Network Design Solutions for Small-Medium Businesses is separated into two parts. Part I helps you explore the network design process, survey the SMB landscape, and identify your network requirements from the edge to the core for an effective solution implementation. Part II delves into security, CRM, IP telephony, unified messaging, IP/TV, and wireless LAN solutions, which can save businesses critical time and money.
For networking professionals, Cisco Network Design Solutions for Small-Medium Businesses is a one-stop reference and design guide for the effective implementation of SMB networking solutions that enhance the bottom-line.
This book is part of the Networking Technology Series from Cisco Press¿ which offers networking professionals valuable information for constructing efficient networks, understanding new technologies, and building successful careers.
2 of 2 people found the following review helpful
Design Solutions for SMB is an Outstanding Book,
This review is from: Cisco Network Design Solutions for Small-Medium Businesses (Networking Technology) (Hardcover)Do you manage an accounting department? This book is for you. Are you in sales, marketing, manufacturing, advertising? This book is for you. Are you a senior or mid-level manager in a small to medium sized business? If you are, this book is for you. If you are a network engineer who is considering a move into management this book is for you. If you are a network manager, this book will give you excellent insights into the use of various technologies in your business. If you are a school administrator or technology coordinator in a school district of any size this book is for you. If you are a Cisco 'guru', this book will fill in any gap that you may have regarding newer Cisco technologies and how they might be integrated within your organization.
This book isn't a standard technology book with detailed explanations regarding for instance; how to enter into 'config' mode or how to configure a vlan on a wireless device. This book is about serious issues that all... Read more
1 of 1 people found the following review helpful
Business First Approach Spells Winner,
This review is from: Cisco Network Design Solutions for Small-Medium Businesses (Networking Technology) (Hardcover)This book gives sound advice for developing an effective business focused network solution. I especially like the chapters on security, which are practical and concise, offering an effective path for making sense of the all to complex security situation that we find ourselves confronted with in these times. The author puts security issues and threats in an easy-to-understand framework along with examples that help the reader make the connection to their business. Each threat is followed up with a set of solutions that the designer (and the CEO) can use to assess the security interventions that best balance risks and costs for their own business. The creation of a security policy is stressed. A follow-on chapter delves into the details of how the security policy gets translated into the Cisco environment. This book takes the rare but much needed view that network design should be driven from requirements and policy first and design and implementation second. Although the title slots... Read more
2 of 3 people found the following review helpful
Concentrated guidance for SMBs!!,
This review is from: Cisco Network Design Solutions for Small-Medium Businesses (Networking Technology) (Hardcover)Every sentence in this excellently written book is packed with concentrated advice for small-to-medium sized enterprises. The content is absolutely up-to-date in how it relates to the real world. I particularly valued the Security Overview chapter, which helped me, with its Security Policy template, to meet the new Sarbanes-Oxley requirements for financial data security. Essential reading for every SMB enterprise!
Cisco Network Design Solutions for Small-Medium Businesses
Reviewer Name: Alan Sardella, Consultant
Reviewer Certification: CCDP
Rating: ***** out of *****
Cisco Network Design Solutions for Small-Medium Businesses outlines the networking needs of SMBs across the whole "yellow pages" of vertical markets. When dealing with a topic this extensive, an author has to make choices between depth and breadth. While the book does not delve too deeply into configuration or deployment use cases, it does manage to touch on pretty much every solution Cisco offers the SMB market. It is a comprehensive resource for a partner or reseller to help design an SMB network. By covering the SMB market in such detail, the book actually winds up touching on most of the major solutions (including enterprise) in networking today.
For the small business owner, it's probably a bit steep on the technical detail for a first-step resource, but if you are already networking savvy or have able to dig a little deeper to get more vital information, you'll find this book quite useful. It’s worth noting that there isn't any mention of the Linksys offerings; thus, it appears that this book is aimed at the "larger than the smallest" SMB market; it certainly is not applicable to small office/home office (SOHO).
Throughout the book the author puts forth a poignant and true-ringing analogy about the direction of networking vis a vis its apparent commoditization. Networking appears to be en route, however quickly and completely, to a kind of utility basis, wherein we will come to see it as increasingly plug and play, and perhaps as reliable, as electrical and plumbing systems. Although it is questionable whether networking can ever attain such a status, especially inasmuch as the applications get more complex with IPT, wireless, and storage, the trend in that direction is apparent (and welcome!).
The first part of the book covers the network design process and the profiles on different small and medium-sized businesses. It takes into consideration the key requirements of an SMB network: high performance, scalability, and "built within budget." This section includes an interesting overview of the networking infrastructure, including cable plant and storage requirements. There is a very useful checklist of design document components including requirements, cost/benefit analysis, implementation details, and so forth.
The second, and larger, part of the book details specific network solutions. These include security, remote access, IP telephony, wireless, partner collaboration, customer care, and front/back office collaboration. The security topic is divided into two chapters, the first dealing with the impact of the wide variety of security breaches (such as DDoS, man-in-the-middle attacks, zombies, worms, etc.). The other security chapter covers details on VPNs (in terms of the encryption technologies, appliances such as concentrators to manage them, and management advantages), firewalls, intrusion detection systems, and security functionality in the Cisco IOS. After detailing the requirements for VPNs (authentication, encryption, flexibility, scalability), a variety of VPN topologies (hub and spoke versus full mesh) and technologies (IPSec, SSL, and GRE) are discussed. It then covers advanced topics such as Dynamic Multipoint VPNs (DMVPN). Firewall technologies and capabilities such as DMZ creation, NAT, static packet filtering, and stateful inspection are discussed in detail.
Wireless LANs (WLAN) are tackled next, and the book provides excellent product descriptions of access points, wireless routers and bridges, switching requirements, site survey issues, the different standards, and the security implementation. There are several unique security issues related to wireless networking; examples include rogue access points and eavesdropping. There are many authentication and encryption technologies available for WLANs, partly because this is a new area and partly because the original WEP encryption proved to be fairly easy to hack. The performance and topology considerations of WLANs also get a little bit dense because of the many ways that wireless signals can be interrupted. Thus, a serious discussion on WLAN technology needs to cover such topics as radio frequencies, relevant standards (802.11 a/b/g), transmit power, and antenna types. The Cisco Aironet family of access points is discussed in detail.
The CRM chapter deals with the relevant Cisco products (e.g., IPCC) to customer care. This is a relatively nebulous area because it is really so business dependent that it’s hard to find a one-size-fits-all solution. But the Cisco Contact Center product description gives a very good idea of the current state of the solution.
The IP Telephony chapter covers the Cisco Call Manager (CCM) Express and other CCM IPT solutions, including deployment options. It first discusses the lower-level technical details such as echo, delay and jitter, and then goes on to discuss IPT standards and protocols, and relevant products such as gateways, gatekeepers, PBXs, and IP phones. Then integrated IPT solutions are discussed along with integrated call manager deployments. Finally it covers integration issues such as dial plans and integration with legacy PBXes. Issues related to unified messaging (e.g., getting your voice messages via email, and vice versa) are discussed in the following chapter, followed by front office/back office integration (detailing applications such as order processing and inventory management).
Overall, this well written and smartly illustrated book hits the mark and rates 5 stars out of 5.
Download - 242 KB -- Index
Part I Network Design Process and Solutions Overview for SMBs
Chapter 1 Effective Networking Solution Design Process
Step 1: Identifying Stakeholder Requirements
Management (Executive and Line of Business)
Output from the Requirements Identification Stage
Step 2: Validating Stakeholder Requirements
Output from the Validation of Requirements Stage
Step 3: Creating and Reviewing the Draft Design Document
Identifying the Physical Network Topology
Determining Measurable Performance Requirements
Formulating a Viable Budget
Creating a Realistic Completion Timeline
Step 4: Creating a Final Design Document Before Implementation
Networking Solution Implementation Considerations
Sources of Implementation Expertise
Project Management During Implementation
Putting It All Together
Chapter 2 SMB Networking Environments and Solutions Design Considerations
One Name, a Multitude of Shapes and Sizes
The Pitfalls of the One-Size-Fits-All Approach
SMB Networking Solutions Design Considerations
Network and Data Security Design Considerations
Remote Access Design Considerations
Wireless Design Considerations
IP Telephony Design Considerations
Partner Collaboration Design Considerations
Customer Care Design Considerations
Front Office/Back Office Integration
Solution Identification and Discovery Process for SMBs
The Case Against and for a Security Solution
The Case Against and for a Remote Access Solution
The Case Against and for a Collaboration with Partners Solution
The Case Against and for a Customer Care Solution
The Case Against and for a Front Office/Back Office Integration Solution
Chapter 3 Network Infrastructure Requirements for Effective Solutions Implementation
The Telecom Closets
Patch Panels, Horizontal Cabling, and Work-Area Cabling
Data Centers or Computer Rooms
The User Desktop Environment
Network Printers and Other Peripherals
Network Upgrades Planning
Sources of Upgrades Expertise: The Who
Upgrades Timing: The When
Upgrades Impact: The How
Upgrades Cost: The How Much
Applications, E-Mail, and Network-Management Tools
The Impact of Applications
Part II SMB Networking Design Solutions
Chapter 4 Overview of the Network Security Issues
Categories of Security Threats
Repudiation and Lack of Authentication and Authorization
Denial of Service
What Security Threats Mean to an SMB
What if My Website Is Defaced?
What if My Website Is Inaccessible?
What if Someone Intercepts and Reads My E-Mails?
What if My Customers Can’t Send Me E-Mail?
What if Unauthorized Personnel Gain Access to My Internal Databases?
What if Unauthorized Employees Get into My Payroll Files?
Which to Fear More: Internal or External Security Threats
Granularity in Authorization
Restricting Network Access
Encrypting Sensitive Information
Security Procedures Important to SMB Success
Security Threat Antidotes
Nonrepudiation, Authentication, and Authorization
The Importance of Having a Security Policy
Chapter 5 Cisco Security Solutions
Virtual Private Networks
VPN Deployment Considerations
VPN Deployment Scenarios
The Cisco VPN 3000 Series Concentrator Family
Firewall Deployment Considerations
The Cisco PIX Product Line and the IOS Firewall
Intrusion Detection Systems
IDS Deployment Considerations
Cisco IDS Product Lines
Router Security Features
Router Security Deployment Considerations
Implementing Routing Protocols Security
Chapter 6 The Wireless LAN Solution
WLAN-Specific Security Considerations
WLAN Security Threats
WLAN Security Mechanisms
WLAN Sound Security Practices
WLAN Performance and Topology Considerations
WLAN Performance Considerations
WLAN Topology Considerations
Radio Frequencies, Transmit Power, and Antennae
Access Points and Wireless Bridges
The Cisco WLAN (Aironet) Products Family
The 1400 Series Bridges
The 1200 Series Access Points
The Aironet Antennae
The Aironet Clients
WLAN Deployment Scenarios
A Small Office or Workgroup Deployment
An Enterprise Deployment
A Telecommuters Deployment
Chapter 7 Customer Relationship Management Solutions
CRM Deployment Considerations
Modes of the SMB’s Interactions with Customers
Customer Information Accessibility
SMB’s Customer Categorization Capability
Levels of Commitment to CRM
Analytics Tools and Metrics
Popular CRMs’ Relationship to Cisco Products
Pegasystems Customer Process Manager
Cisco Solutions for CRM Integration
Cisco ICM Product Family
Cisco IP Contact Center
IP Interactive Voice Response Application
Which CRM Solution Is Right for My SMB?
I Am a Retail Outlet
I Am a Bank
I Am a Manufacturer
I Am a Hospital or a Health Clinic
Chapter 8 IP Telephony Solutions
IP Telephony Deployment Considerations
Single Communications Infrastructure for Voice and Data
Open Standards Protocols
Common OS Hardware Platforms
IP Telephony Components and Protocols
Cisco IP Telephony Solutions
Integrated IP Telephony Solutions
CallManager Deployment Options
CallManager Integration with Legacy PBX
CallManager Dial Plan Configuration Considerations
IP Telephony Voice Applications
Cisco IP Phones
Cisco ISP/Carrier Solution
Chapter 9 Unified Communications Solutions
Deployment Considerations for Unified Messaging Solutions
The Cisco Unity Solution
Global Administration via the Cisco Unity Administrator
Personalized Administration via the Cisco Unity Assistant and Inbox
The Cisco IP/TV Solution
Deployment Considerations for Movie-Quality Video to the Desktop
IP/TV Solution Components
The Value of an Intranet in an SMB Environment
Human Resources Services and Announcements
IT Help Desk Support
Chapter 10 Front and Back Office Integration Solutions
Getting Past the Jargon
Front Office: Concepts and Applications
Back Office: Concepts and Applications
Enterprise Applications Integration Tools
Is Integration for Me?
The Case for Integration
The Case Against Integration
The Synergex Solutions
IT Consultants with Programming Skills
Epilogue The Future of SMB Networking
Download - 212 KB -- Chapter 2: SMB Networking Environments and Solutions Design Considerations
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