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Internet Phone Services Simplified (VoIP)

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  • Copyright 2006
  • Edition: 1st
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  • ISBN-10: 1-58720-162-3
  • ISBN-13: 978-1-58720-162-2

Internet Phone Services Simplified gives you the most basic need-to-know information and then teaches you how to get the most out of your VoIP phone services:

  • Understand how broadband VoIP, Internet VoIP, and VoIP Chat services work
  • Learn about and compare different services, their advantages, and their limitations
  • Subscribe to a service, install equipment, and troubleshoot issues that might arise
  • Integrate services into your home, including reusing your existing house telephone wiring and phone handsets
  • Extend VoIP throughout your home by using multiline, extendable cordless phone systems
  • Take advantage of VoIP features, including virtual phone numbers and listening to voicemail using your computer while traveling

Internet phone services offer great advantages over existing telephone systems, allowing you to save money and make and receive calls using high-speed and broadband services. To help you take advantage of all that the Internet has to offer, Internet Phone Services Simplified provides you with an illustrated guide to understanding, selecting, and setting up voice over IP (VoIP) phone services.

Internet Phone Services Simplified isn’t overly technical—you’ll get just what you need so that VoIP doesn’t seem like a mystery and so that you can make good choices about Internet phone services.

  • Provides a full-color illustrated and simple approach to learning about VoIP
  • Follow step-by-step instructions for selecting and installing VoIP at home
  • Explore new Internet telephony features and services 

Approved for Technical Accuracy by The Geek Squad

This book is part of the Networking Technology Series from Cisco Press®, the only authorized publisher for Cisco Systems®.

Interview(s)

Computer Outlook Radio, May 11, 2006

Downloadable Sample Chapter

Download - 324 KB -- Chapter 3: Advantages of Broadband Phone Services

Table of Contents

Part I                   Internet Telephony Fundamentals  

Chapter 1           Traditional Phone Systems  

                    In the Beginning  

                    Rise of the Machines  

                    Ma Bell  

                    Breaking Up the Happy Family  

                    Mobile Telephone System  

                    Internet  

                    Consolidate, Merge, and Acquire  

                    Important Things to Know About the PSTN  

Chapter 2           Voice over IP (VoIP)  

                    Circuit Switching and Packet Switching  

                                            How VoIP Works  

                                            VoIP Signaling  

                                            How VoIP Carries a Conversation  

                                            VoIP Features  

                    Power in VoIP Networks  

                    Putting It All Together  

Chapter 3           Advantages of Broadband Phone Services  

                            Lowering Your Monthly Phone Bill  

                    Infrastructure Costs  

                                            Transport Costs  

                                            Regulatory Compliance  

                    Taxes and Fees  

                                            Phone Number Flexibility  

                                            Keeping Your Same Phone Number  

                    Virtual Phone Numbers  

                                            Online Call Management  

                                            Voice Mail  

                                            Call Forwarding  

                                            Call Logs  

                    Click to Dial  

                    Summary of Advantages  

Chapter 4           Knowing Your Limits  

                                            Reliability  

                    It’s Electric  

                                            Reliance on Broadband and the Internet  

                    Voice Quality  

                                            911 and E911  

                                            How 911 and E911 Works  

                                            The Challenge for VoIP  

                    Solutions  

                    Summary of Limitations  

Chapter 5           From the Geek Squad Files  

Part II                 Choosing an Internet Phone Service  

Chapter 6           Inventory of Broadband Phone Services  

                    Internet VoIP Phone Services  

                    Cable VoIP Digital Phone Services  

                    VoIP Chat Services  

                    Summary of Broadband Phone Services  

Chapter 7           Selecting an Internet Phone Service  

                    What Will I Use It For?  

                                            What Is My Backup Plan?  

                                            Power  

                                            Backup Line  

                    Keeping a Minimal PSTN Line  

                                            Which Service Should I Choose?  

                                            Looking at Total Costs  

                                            Is It Reliable Enough?  

                                            Does It Have the Features You Need?  

                                            Are Specialized Devices Supported?  

                                            Revisiting Safety and 911  

                    Comparing Plans  

                    Summary  

Chapter 8           Selecting VoIP Equipment  

                    Cable VoIP Service Equipment  

                                            Internet VoIP Service Equipment  

                                            Choosing a Terminal Adapter  

                    What Do the Internet VoIP Providers Offer?  

                    VoIP Chat Service Equipment  

                    Summary  

Chapter 9           From the Geek Squad Files  

Part III                Going VoIP at Home  

Chapter 10         Connecting the VoIP Equipment  

                    Starting Point  

                    Connecting Cable VoIP Service  

                                            Connecting Internet VoIP Service  

                                            Signing Up for Service  

                                            Installing a Stand-alone Terminal Adapter  

                                            Installing an Integrated Router/Terminal Adapter  

                                            Connecting VoIP Chat Service  

                                            Making a Test Call  

                                            911 or E911 Registration  

                            Summary  

                    Addendum: Manually Configuring Terminal Adapters for Home Networks Using

                    Static IP Addresses  

Chapter 11         Making VoIP Accessible Throughout Your Home  

                    Using Cordless Phones with VoIP  

                                            Separate PSTN and VoIP Lines  

                    Two-Line Cordless Phones  

                                            Using Your Home Telephone Wiring with VoIP  

                                            Introduction to Home Telephone Wiring  

                                            Getting Access to Two Lines  

                                            Home Wiring with Cable VoIP Service  

                    Home Wiring with Internet VoIP Service  

                                            Issues with Multiple Handsets  

                                            Overloading Your Terminal Adapter’s Ringer Equivalence

                                            Number  

                                            Simultaneous Handsets Off Hook  

                    Multiline VoIP Services  

                                            Specialized Phone Devices  

                                            Fax  

                                            TiVo and Satellite Receiver Boxes  

                    Home Security/Alarm Systems  

                    Summary  

Chapter 12         Using Wireless Networks to Extend VoIP  

                    Wireless Bridges  

                    Wireless Phone Jacks  

                    Summary  

Chapter 13         Troubleshooting: Can You Hear Me Now?  

                    Classify the Trouble  

                    Service Connection Problems  

                                            Voice Quality Issues  

                                            Broadband Speed  

                                            Broadband Network Quality  

                    Other Issues  

                    Dialing-Related Issues  

                    Getting Additional Help from Your VoIP Provider  

                    Summary  

Chapter 14         From the Geek Squad Files  

Part IV                VoIP Chat Services  

Chapter 15         VoIP Chat Services  

                    Instant Messaging  

                                            Client-Server  

                    Peer-to-Peer  

                    Internet Messaging with Voice  

                    Summary  

Chapter 16         Using Skype and Google Talk  

                    Installing and Using Skype  

                                            Improving Your Audio Quality  

                                            Calling People Who Have “Real” Phones (and Phone Numbers)  

                    Getting Calls from People Who Use “Real” Phones  

                                            Installing and Using Google Talk  

                                            Adding Contacts in Google Talk  

                    Using Google Talk  

                    Summary  

Chapter 17         The Future of Telephony  

                    A Review of What We Have Now  

                    The Cost Battle: Consumers Versus Companies and Governments  

                    System Convergence  

                                            Future Use Scenario  

                                            Mitigating Factor No. 1: Intrasystem Cooperation  

                    Mitigating Factor No. 2: Battery Life and Size  

                    Conclusion  

Chapter 18         From the Geek Squad Files  

Glossary  

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Index

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