larger cover

Add To My Wish List

Register your product to gain access to bonus material or receive a coupon.

CCNA Voice Official Exam Certification Guide (640-460 IIUC)

Book

  • Sorry, this book is no longer in print.
Not for Sale
  • Description
  • Extras
  • Sample Content
  • Updates
  • Copyright 2009
  • Edition: 1st
  • Book
  • ISBN-10: 1-58720-207-7
  • ISBN-13: 978-1-58720-207-0

  • Master IIUC 640-460 exam topics with the official study guide
  • Assess your knowledge with chapter-opening quizzes
  • Review key concepts with Exam Preparation Tasks
  • Practice with realistic exam questions on the CD-ROM

CCNA Voice Official Exam Certification Guide is a best of breed Cisco exam study guide that focuses specifically on the objectives for the CCNA Voice IIUC 640-460 exam. Senior voice instructors and network engineers Jeremy Cioara, Michael Cavanaugh, and Kris Krake share preparation hints and test-taking tips, helping you identify areas of weakness and improve both your conceptual knowledge and hands-on skills. Material is presented in a concise manner, focusing on increasing your understanding and retention of exam topics.

CCNA Voice Official Exam Certification Guide presents you with an organized test preparation routine through the use of proven series elements and techniques. “Do I Know This Already?” quizzes open each chapter and allow you to decide how much time you need to spend on each section. Exam topic lists make referencing easy. Chapter-ending Exam Preparation Tasks sections help drill you on key concepts you must know thoroughly.

The companion CD-ROM contains a powerful testing engine that allows you to focus on individual topic areas or take complete, timed exams. The assessment engine also tracks your performance and provides feedback on a module-by-module basis, presenting question-by-question remediation to the text and laying out a complete study plan for review.

Well-regarded for its level of detail, assessment features, and challenging review questions and exercises, this official study guide helps you master the concepts and techniques that will enable you to succeed on the exam the first time.

CCNA Voice Official Exam Certification Guide is part of a recommended learning path from Cisco that includes simulation and hands-on training from authorized Cisco Learning Partners and self-study products from Cisco Press. To find out more about instructor-led training, e-learning, and hands-on instruction offered by authorized Cisco Learning Partners worldwide, please visit www.cisco.com/go/authorizedtraining.

The official study guide helps you master all the topics on the IIUC exam, including

  • Connecting IP phones to the LAN infrastructure
  • Cisco Unified CME installation
  • Cisco Unified CME IP phone configuration
  • Cisco Unified CME voice productivity features
  • Gateway and trunk concepts and configuration
  • Cisco Unity Express concepts and configuration
  • Smart Business Communications System
  • Configuring and maintaining the UC500 for voice

Companion CD-ROM

The CD-ROM contains an electronic copy of the book and more than 250 practice questions for the IIUC exam.

Online Sample Chapter

CCNA Voice Exam Guide: Installing Cisco Unified Communications Manager Express

Sample Pages

Download the sample pages

Table of Contents

Part I Voice Perspectives 3

Chapter 1 Perspectives on Voice Before Convergence 5

    “Do I Know This Already?” Quiz 5

Foundation Topics 8

    Where It All Began: Analog Connections 8

    Loop Start and Ground Start Signaling 9

    Supervisory Signaling 11

    Informational Signaling 11

    Address Signaling 12

    The Evolution: Digital Connections 12

    Converting Analog to Digital Signals 13

    Sending Multiple Calls over a Single Line 16

    Understanding the PSTN 21

    The Pieces of the PSTN 21

    Understanding PBX and Key Systems 22

    Connections to and Between the PSTN 23

    PSTN Numbering Plans 25

Exam Preparation Tasks 27

    Review All the Key Topics 27

    Definitions of Key Terms 27

Chapter 2 Perspectives on Voice After Convergence 31

    “Do I Know This Already?” Quiz 31

Foundation Topics 34

    VoIP: Why It Is a Big Deal for Businesses 34

    The Cisco VoIP Structure 35

    Infrastructure Layer 36

    Call Processing Layer 36

    Applications Layer 40

    Endpoints Layer 44

Exam Preparation Tasks 52

    Review All the Key Topics 52

    Definitions of Key Terms 52

    References Used in This Chapter 53

Part II Unified Voice Using Call Manager Express 55

Chapter 3 Connecting IP Phones to the LAN Infrastructure 57

    “Do I Know This Already?” Quiz 57

Foundation Topics 61

    Connecting and Powering Cisco IP Phones 61

    Cisco Catalyst Switch PoE 61

    Powering the IP Phone Using a Power Patch Panel or Coupler 67

    Powering the IP Phone with a Power Brick 67

    VLAN Concepts and Configuration 68

    VLAN Concepts 68

    VLAN Configuration 75

    Understanding Cisco IP Phone Boot Process 92

    Configuring a Router-Based DHCP Server 92

    Setting the Clock of a Cisco Device with NTP 94

Exam Preparation Tasks 98

    Review All the Key Topics 98

    Definitions of Key Terms 99

Chapter 4 Installing Cisco Unified Communications Manager Express 101

    “Do I Know This Already?” Quiz 101

Foundation Topics 105

    Cisco Unified Communications Manager Express Overview 105

    Licensing and Models for Cisco Unified CME 112

    PBX Model 113

    Keyswitch Model 113

    Hybrid Model 114

    Installing Unified CME on a Cisco Router 115

    Configuring the Cisco Unified CME Router as a TFTP Server 118

    Configuring the Cisco Unified CME System-Level Functions 121

    Maximum Phones and Directory Numbers 121

    Firmware Load Files 122

    Source IP Address Information 125

    Generated Configuration Files 126

Exam Preparation Tasks 130

    Review All the Key Topics 130

    Complete the Tables and Lists from Memory 131

    Definitions of Key Terms 131

Chapter 5 Basic CME IP Phone Configuration 133

    “Do I Know This Already?” Quiz 133

Foundation Topics 137

    Ensuring the Foundation 137

    Voice VLAN 138

    DHCP Services 139

    TFTP Services 140

    Ephone and Ephone-DN–The Keys to Ringing Phones 141

    Understanding and Configuring Ephone-DNs 141

    Understanding and Configuring Ephones 143

    Associating Ephones and Ephone-DNs 144

    Working with Shared-Line and Overlay Options 148

    Troubleshooting IP Phone Registration 156

    Supporting Auto-Registration and Auto-Assignment of IP Phones 162

    Additional IP Phone Configuration Parameters 165

    Rebooting IP Phones 165

    Phone Language Settings 167

    Date and Time Format 170

    System Message 170

Exam Preparation Tasks 172

    Review All the Key Topics 172

    Complete the Tables and Lists from Memory 173

    Definitions of Key Terms 173

Chapter 6 Configuring Cisco Unified CME Voice Productivity Features 175

    “Do I Know This Already?” Quiz 175

Foundation Topics 179

    Configuring a Voice Network Directory 179

    Configuring Call Forwarding 182

    Forwarding Calls from the IP Phone 182

    Forwarding Calls from the CLI 182

    Using the call-forward pattern Command to Support H.450.3 183

    Configuring Call Transfer 185

    Configuring Call Park 187

    Configuring Call Pickup 190

    Configuring Intercom 192

    Configuring Paging 194

    Configuring After-Hours Call Blocking 196

    Configuring CDRs and Call Accounting 200

    Configuring Music on Hold 203

    Enabling the CME GUI 204

Exam Preparation Tasks 209

    Review All the Key Topics 209

    Definitions of Key Terms 210

Part III Connecting via Gateways and Trunks 213

Chapter 7 Gateway and Trunk Concepts 215

    “Do I Know This Already?” Quiz 215

Foundation Topics 218

    The Process of Converting Voice to Packets 218

    Choosing a Voice Codec 221

    Calculating Codec Bandwidth Requirements 222

    The Role of Digital Signal Processors 226

    Understanding RTP and RTCP 227

    Internet Low Bitrate Codec: One Codec to Rule Them All 229

    Trunking CME to the PSTN 230

    Understanding Analog Connections 230

    Understanding Digital Connections 231

    Trunking CME to Other VoIP Systems 231

    H.323 233

    SIP 235

    MGCP 237

    SCCP 239

    Understanding Internet Telephony Service Providers 240

Exam Preparation Tasks 241

    Review All the Key Topics 241

    Complete the Tables and Lists from Memory 242

    Definitions of Key Terms 242

Chapter 8 Configuring and Verifying Gateways and Trunks 245

    “Do I Know This Already?” Quiz 245

Foundation Topics 249

    Configuring Physical Voice Port Characteristics 249

    Configuring Analog Voice Ports 249

    Configuring Digital Voice Ports 253

    Understanding and Configuring Dial Peers 258

    Voice Call Legs 260

    Configuring POTS Dial Peers 261

    Configuring VoIP Dial Peers 265

    Using Dial-Peer Wildcards 267

    Private Line Automatic Ringdown 270

    Understanding Router Call Processing and Digit Manipulation 272

    Matching Inbound and Outbound Dial Peers 273

    Using Digit Manipulation 277

    Quality of Service 288

    Understanding the Enemy 288

    Requirements for Voice, Video, and Data Traffic 289

    Using Cisco AutoQoS 291

Exam Preparation Tasks 300

    Review All the Key Topics 300

    Complete the Tables and Lists from Memory 301

    Definitions of Key Terms 301

Part IV Voice Mail with Cisco Unity Express 303

Chapter 9 Cisco Unity Express Concepts 305

    “Do I Know This Already?” Quiz 305

Foundation Topics 309

    What Is Cisco Unity Express? 309

    Where Does Cisco Unity Express Fit? 309

    Hardware Flavors of Cisco Unity Express 310

    Cisco Unity Express Software 313

    Cisco Unity Express Licensing 317

    Cisco Unity Express to IP PBX Integrations 320

    Features and Functions of Cisco Unity Express Voice Mail 321

    Users and Groups 321

    Subscriber Mailbox Versus General Delivery Mailbox 322

    Mailbox Subscriber Features 323

    Mailbox Caller Features 333

    VoiceView Express 334

    Integrated Messaging 334

    Voice Profile for Internet Mail 335

    Features and Functions of Cisco Unity Express Auto Attendant 335

    Cisco Unity Express Automated Attendant 336

    Cisco Unity Express Custom Scripting 340

    Cisco Unity Express Management 341

    Administrator Management 341

    Subscriber Management 346

    Record Message Options for the Caller 352

Exam Preparation Tasks 353

    Review All the Key Topics 353

    Complete the Tables and Lists from Memory 353

    Definitions of Key Terms 354

Chapter 10 Cisco Unity Express Configuration 357

    “Do I Know This Already?” Quiz 357

Foundation Topics 361

    Cisco Unity Express Installation and Upgrade 361

    Installing the Cisco Unity Express Module 361

    Installing and Upgrading the Cisco Unity Express Software 364

    Adding and Verifying Cisco Unity Express Licenses 370

    Cisco Unity Express Configuration 374

    Cisco Unity Express Post-Installation Configuration 374

    Configuring Cisco Unified CME to Support Cisco Unity Express 378

    Cisco Unity Express GUI 384

    Cisco Unity Express Troubleshooting 393

    Compatibility 393

    Cisco Unity Express Configuration 394

    IP Connectivity 394

    Call Routing 395

    MWI 397

    Cisco Unity Express Trace Files 398

    Restoring Cisco Unity Express to the Factory Defaults 403

Exam Preparation Tasks 404

    Review All the Key Topics 404

    Complete the Tables and Lists from Memory 405

    Definitions of Key Terms 405

Part V The Smart Business Communications System Suite 407

Chapter 11 Introducing the Smart Business Communications System 409

    “Do I Know This Already?” Quiz 409

Foundation Topics 413

    Unified Communications and the Smart Business

    Communications System 413

    Simplicity 416

    Affordability 418

    Manageability 418

    Complete 419

    Components of the Smart Business Communications System 419

    UC500 Series for Small Business 420

    Catalyst Express Family of SBCS Switches 424

    The Cisco Mobility Express System 426

    Common Deployment Scenarios 427

    SBCS Network Design Planning 427

    Deploying the SBCS Suite for Eight Users 428

    Deploying the SBCS Suite for Up to 16 Users 428

    Deploying the SBCS Suite for Up to 48 Users 429

    Deploying the SBCS Suite as a WAN Branch Office 430

Exam Preparation Tasks 432

    Review All the Key Topics 432

    Complete the Tables and Lists from Memory 432

    Definitions of Key Terms 432

Chapter 12 Configuring and Maintaining the UC500 Series for Voice 435

    “Do I Know This Already?” Quiz 435

Foundation Topics 439

    Preconfigured Data, Security, and VPN Templates 439

    Preconfigured Basic Voice Platform 440

    Cisco Configuration Assistant 440

    Obtaining and Installing the CCA Software 441

    Preparing CCA for System Management 442

    Understanding the CCA Interface 447

    Configuring the UC520 for Voice 451

    CCA Telephony Smart Assist Features 451

    SIP Trunking on the UC520 461

    Using CCA for System Maintenance and Troubleshooting 463

    System Maintenance with the CCA Tool 463

    Network Troubleshooting with the CCA Tool 464

Exam Preparation Tasks 466

    Review All the Key Topics 466

    Definitions of Key Terms 466

Chapter 13 Final Preparation 469

    Tools for Final Preparation 469

    Exam Engine and Questions on the CD-ROM 469

    The Cisco Learning Network 471

    Study Plan 472

    Recall the Facts 472

    Practice Configurations 472

    Build Troubleshooting Skills Using Scenarios 473

    Use the Exam Engine 473

Part VI Appendixes 477

Appendix A Answers to the “Do I Know This Already?”

Quizzes and Q&A Sections 479

Appendix B CCNA Voice Exam Updates: Version 1.0 487

Appendix C Memory Tables 491

Appendix D Memory Tables Answer Key 501

Glossary 513

Cisco Press Promotional Mailings & Special Offers

I would like to receive exclusive offers and hear about products from Cisco Press and its family of brands. I can unsubscribe at any time.

Overview

Pearson Education, Inc., 221 River Street, Hoboken, New Jersey 07030, (Pearson) presents this site to provide information about Cisco Press products and services that can be purchased through this site.

This privacy notice provides an overview of our commitment to privacy and describes how we collect, protect, use and share personal information collected through this site. Please note that other Pearson websites and online products and services have their own separate privacy policies.

Collection and Use of Information

To conduct business and deliver products and services, Pearson collects and uses personal information in several ways in connection with this site, including:

Questions and Inquiries

For inquiries and questions, we collect the inquiry or question, together with name, contact details (email address, phone number and mailing address) and any other additional information voluntarily submitted to us through a Contact Us form or an email. We use this information to address the inquiry and respond to the question.

Online Store

For orders and purchases placed through our online store on this site, we collect order details, name, institution name and address (if applicable), email address, phone number, shipping and billing addresses, credit/debit card information, shipping options and any instructions. We use this information to complete transactions, fulfill orders, communicate with individuals placing orders or visiting the online store, and for related purposes.

Surveys

Pearson may offer opportunities to provide feedback or participate in surveys, including surveys evaluating Pearson products, services or sites. Participation is voluntary. Pearson collects information requested in the survey questions and uses the information to evaluate, support, maintain and improve products, services or sites; develop new products and services; conduct educational research; and for other purposes specified in the survey.

Contests and Drawings

Occasionally, we may sponsor a contest or drawing. Participation is optional. Pearson collects name, contact information and other information specified on the entry form for the contest or drawing to conduct the contest or drawing. Pearson may collect additional personal information from the winners of a contest or drawing in order to award the prize and for tax reporting purposes, as required by law.

Newsletters

If you have elected to receive email newsletters or promotional mailings and special offers but want to unsubscribe, simply email information@ciscopress.com.

Service Announcements

On rare occasions it is necessary to send out a strictly service related announcement. For instance, if our service is temporarily suspended for maintenance we might send users an email. Generally, users may not opt-out of these communications, though they can deactivate their account information. However, these communications are not promotional in nature.

Customer Service

We communicate with users on a regular basis to provide requested services and in regard to issues relating to their account we reply via email or phone in accordance with the users' wishes when a user submits their information through our Contact Us form.

Other Collection and Use of Information

Application and System Logs

Pearson automatically collects log data to help ensure the delivery, availability and security of this site. Log data may include technical information about how a user or visitor connected to this site, such as browser type, type of computer/device, operating system, internet service provider and IP address. We use this information for support purposes and to monitor the health of the site, identify problems, improve service, detect unauthorized access and fraudulent activity, prevent and respond to security incidents and appropriately scale computing resources.

Web Analytics

Pearson may use third party web trend analytical services, including Google Analytics, to collect visitor information, such as IP addresses, browser types, referring pages, pages visited and time spent on a particular site. While these analytical services collect and report information on an anonymous basis, they may use cookies to gather web trend information. The information gathered may enable Pearson (but not the third party web trend services) to link information with application and system log data. Pearson uses this information for system administration and to identify problems, improve service, detect unauthorized access and fraudulent activity, prevent and respond to security incidents, appropriately scale computing resources and otherwise support and deliver this site and its services.

Cookies and Related Technologies

This site uses cookies and similar technologies to personalize content, measure traffic patterns, control security, track use and access of information on this site, and provide interest-based messages and advertising. Users can manage and block the use of cookies through their browser. Disabling or blocking certain cookies may limit the functionality of this site.

Do Not Track

This site currently does not respond to Do Not Track signals.

Security

Pearson uses appropriate physical, administrative and technical security measures to protect personal information from unauthorized access, use and disclosure.

Children

This site is not directed to children under the age of 13.

Marketing

Pearson may send or direct marketing communications to users, provided that

  • Pearson will not use personal information collected or processed as a K-12 school service provider for the purpose of directed or targeted advertising.
  • Such marketing is consistent with applicable law and Pearson's legal obligations.
  • Pearson will not knowingly direct or send marketing communications to an individual who has expressed a preference not to receive marketing.
  • Where required by applicable law, express or implied consent to marketing exists and has not been withdrawn.

Pearson may provide personal information to a third party service provider on a restricted basis to provide marketing solely on behalf of Pearson or an affiliate or customer for whom Pearson is a service provider. Marketing preferences may be changed at any time.

Correcting/Updating Personal Information

If a user's personally identifiable information changes (such as your postal address or email address), we provide a way to correct or update that user's personal data provided to us. This can be done on the Account page. If a user no longer desires our service and desires to delete his or her account, please contact us at customer-service@informit.com and we will process the deletion of a user's account.

Choice/Opt-out

Users can always make an informed choice as to whether they should proceed with certain services offered by Cisco Press. If you choose to remove yourself from our mailing list(s) simply visit the following page and uncheck any communication you no longer want to receive: www.ciscopress.com/u.aspx.

Sale of Personal Information

Pearson does not rent or sell personal information in exchange for any payment of money.

While Pearson does not sell personal information, as defined in Nevada law, Nevada residents may email a request for no sale of their personal information to NevadaDesignatedRequest@pearson.com.

Supplemental Privacy Statement for California Residents

California residents should read our Supplemental privacy statement for California residents in conjunction with this Privacy Notice. The Supplemental privacy statement for California residents explains Pearson's commitment to comply with California law and applies to personal information of California residents collected in connection with this site and the Services.

Sharing and Disclosure

Pearson may disclose personal information, as follows:

  • As required by law.
  • With the consent of the individual (or their parent, if the individual is a minor)
  • In response to a subpoena, court order or legal process, to the extent permitted or required by law
  • To protect the security and safety of individuals, data, assets and systems, consistent with applicable law
  • In connection the sale, joint venture or other transfer of some or all of its company or assets, subject to the provisions of this Privacy Notice
  • To investigate or address actual or suspected fraud or other illegal activities
  • To exercise its legal rights, including enforcement of the Terms of Use for this site or another contract
  • To affiliated Pearson companies and other companies and organizations who perform work for Pearson and are obligated to protect the privacy of personal information consistent with this Privacy Notice
  • To a school, organization, company or government agency, where Pearson collects or processes the personal information in a school setting or on behalf of such organization, company or government agency.

Links

This web site contains links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects Personal Information. This privacy statement applies solely to information collected by this web site.

Requests and Contact

Please contact us about this Privacy Notice or if you have any requests or questions relating to the privacy of your personal information.

Changes to this Privacy Notice

We may revise this Privacy Notice through an updated posting. We will identify the effective date of the revision in the posting. Often, updates are made to provide greater clarity or to comply with changes in regulatory requirements. If the updates involve material changes to the collection, protection, use or disclosure of Personal Information, Pearson will provide notice of the change through a conspicuous notice on this site or other appropriate way. Continued use of the site after the effective date of a posted revision evidences acceptance. Please contact us if you have questions or concerns about the Privacy Notice or any objection to any revisions.

Last Update: November 17, 2020