Frequently Asked Questions

Ordering

Ciscopress.com Features

Newsletters

Writing & Reviewing for Cisco Press

Products

Contact Cisco Press


Ordering

Where can I purchase Cisco Press books?
Cisco Press products are widely available in bookstores and computer stores all over the world, and from online bookstores as well. You can also purchase Cisco Press titles right here on ciscopress.com.

How can I find ordering and shipping information?
Visit the Ordering and Shipping Information page to learn about shipping options, prices, and stipulations, as well as find information on backordered products, billing, tax, and returns.

I'm an educator and would like to place a book order. How do I do that?
You may locate your Pearson Education sales representative by visiting the online Rep Locator. To place a book order, call (800) 922-0579.

I'm interested in setting up a corporate account. Who do I contact to create one?
Please e-mail corpsales@pearsontechgroup.com for help in locating your corporate sales representative. You can also call our Corporate Sales department at (800) 382-3419.

I want to buy in bulk. Can I save over your published prices?
For more information on bulk sales, please visit our Bulk and Special Sales FAQ. For bulk-order inquiries, please send a detailed e-mail to corpsales@pearsontechgroup.com.

Ciscopress.com Features

I'm looking for additional files that are mentioned in a particular Cisco Press book, and are supposed to be posted online. Where will I find them?
Any available support files are listed on the book's corresponding product page in the "More Information" box. Visit our Product Support page to find any downloadable files or errata for a title in your Cisco Press library. Just search our site by ISBN (the ten-digit number on the back of your book, above the bar code) and then look under "More Information" to find any available files. If no "Downloads" or "Errata" link appears in the More Information box, then there are currently no downloadable or errata files available for that book.

How can I learn more about Cisco certifications and resources for exam preparation?
Networking professionals have the opportunity to pursue many different kinds of Cisco certification, from CCNA to CCIE. Visit our Certification Info section to learn about the different certification options, what is required for each, and what self-study resources Cisco Press provides for foundation learning and exam preparation.

Can I learn more about new releases from Cisco Press?
Subscribe to the monthly Cisco Press Newsletter to receive e-mail updates alerting you to new titles, special offers, certification news, and more. Also, visit our New Releases page.

How do I use the Search function on ciscopress.com?
To find a book, you can search by title, author, keyword or ISBN. The 10-digit product ISBN is located on the back of your book, above the bar code. Visit the Search Help page for more information on specific rules.

How can I find a Cisco User Group in my area?
The Cisco Press User Group program provides user groups with product news, discounted prices on Cisco Press titles, marketing materials, and promotional giveaways. Please visit our Cisco User Group section to find a group.

Newsletters

How can I subscribe to a Cisco Press newsletter?
Cisco Press newsletters alert you to new releases, discounts, and special offers. You can subscribe to our newsletter for networking professionals or Cisco Networking Academy Program instructors and students. All you need is your e-mail address to subscribe. If you are a ciscopress.com member, just log in and click "Manage Newsletters."

How do I unsubscribe from a newsletter?
To unsubscribe from a Cisco Press newsletter, visit the unsubscribe page and enter your e-mail address, or log in to ciscopress.com and click on "Manage Newsletters." Remove the check mark next to the box for the newsletter you wish to unsubscribe from and click "Submit."

Writing & Reviewing for Cisco Press

How can I become a Cisco Press author or technical editor?
If you are interested in becoming a Cisco Press author or technical editor, please visit our Write for Us page for submission requirements and editorial contact information.

How do I submit a book review?
Tell us what you think about Cisco Press products! Please use our Contact Us form and select "Submit a Review" from the pull-down menu. By submitting a product-related comment or review to Cisco Press, you agree that your comment, name, company or school name, and city can be used in whole or in part by Cisco Press for marketing purposes.

You may also wish to join our Product Review Team. This program sends review copies to select reviewers, who are asked to examine the book thoroughly and post comprehensive reviews online. This program is currently only available to United States readers. Learn more about the Product Review Team and apply to become a member today.

Products

How do I download an electronic product?
When you purchase an eBook from us, you will receive a link in your Order Confirmation e-mail to access the eBook via your Account page.

DRM-encrypted eBooks require the free Adobe® Digital Editions software.

Before downloading this DRM-encrypted PDF, be sure to:

  • Install the free Adobe Digital Editions software on your machine. Adobe Digital Editions only works on Macintosh and Windows, and requires the Adobe Flash Player. Please see the official system requirements.
  • Authorize your copy of Adobe Digital Editions using your Adobe ID. If you don't already have an Adobe ID, you can create one here.

For additional questions, please contact customer service.

How can I find out about international sales and translations of Cisco Press books?
Please visit our International Sales page to find the distributor of Cisco Press books in your area. Contact information is listed for each distributor, who can give you more information on how to obtain English-language or translated Cisco Press titles.

I'm an educator and am interested in using one of your books in my course. Do you have an academic review or deskcopy program?
We certainly do. Cisco Press is represented by the Pearson Education sales force. Please follow these simple directions to submit your deskcopy requests:

  1. Go to the catalog page of the book you would like to sample.
  2. Click the "Instructor" review copy link
  3. Select your customer type and follow the instructions given.
  4. Your Pearson representative will be automatically notified to follow up and provide you with a sample.

A damaged CD-ROM came with my book. How do I get a replacement?
If you receive a CD-ROM that has been physically damaged or are missing a CD-ROM that was to have been packaged with your new, purchased Cisco Press book, please use our Contact Us form and select "Defective Products" from the pull-down menu, to send us a replacement request. You may also contact our Customer Service department at (800) 858-7674 (press 6, then 3 to speak with a representative). Be sure to have the 10-digit ISBN number handy – it is on the back of your book, above the bar code.

Please note: If your CD-ROM is intact but not installing or running properly, please use our Contact Us form and select "Product/Tech Support" from the pull-down menu, to contact Technical Support instead of Customer Service.

Contact Cisco Press

How can I contact Customer Service?
If you have any questions regarding an existing ciscopress.com order, or have problems placing an order, please contact Customer Service at customer-service@informit.com.

How can I contact Tech Support?
The Technical Support department can help you troubleshoot any installation or usage problems experienced with a CD-ROM that was packaged with one of our books. They cannot train you or help you learn how to use a product or technology, nor can they address technical questions that are related to the examples in our products. Please use our Contact Us form and select "Product/Tech Support" from the pull-down menu, to send us your questions.

Please note: All fields are required in order for us to assist you properly. The 10-digit product ISBN is located on the back of your book, above the bar code.

I'm a member of the press and am interested in reviewing books from Cisco Press. How can I be added to your Media Review list?
See what information we need you to send us in order to join our Media Review list. And be sure to visit our Press Resources area for more information for the media.

I have a question or comment that falls outside the realm of Technical Support or Customer Service. How can I contact Cisco Press?
Please visit our Contact Us page for any additional questions or comments. Select your type of inquiry from the pull-down menu, fill out the form, and click "Submit." Due to the volume of mail received,