Privacy Policy

Information Collection and Use

Cisco Press is operated from 800 East 96th Street, Suite 300, Indianapolis, IN, 46240, and is part of the Pearson Education family. You can e-mail us at information@ciscopress.com.

We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. Ciscopress.com collects information from our users at several different points on our web site.

Pearson Education recognizes the importance of protecting the privacy of Personal Identifying Information about you as a user of our web site. We consider the following information we collect from you to be Personal Identifying Information: e-mail address, name, password, mailing address, and credit card information. This web site does not collect Personal Identifying Information about a user other than information that is voluntarily provided to our Company; in this way, we can serve the user's needs as well as our own legitimate business purposes. (For example, we retain the Personal Identifying Information that a user provides when he or she registers with ciscopress.com, part of the InformIT Network.)

If you choose to register a book with our site, this information will be tied to your Personal Identifying Information.

Our company uses a user's Personal Identifying Information in order to help us improve our web site, or for our company's marketing and promotional purposes if you have opted to receive these kinds of communications. This information will be treated confidentially within our company. While our policy is not to share this information with third parties, we do share aggregate information with other companies within Pearson Education.

Cisco Press is a member of the InformIT Network. InformIT (www.informit.com) is also part of the Pearson Education family, and follows the same privacy guidelines outlined herein. InformIT is a member of TRUSTe, an online privacy verification company. We encourage you to read InformIT's Privacy Policy and verify InformIT's participation in TRUSTe's program.

We make every effort to preserve user privacy, however we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with an appropriate law enforcement investigation, current judicial proceeding, a court order or legal process served on our web site.

Discussion Boards

We would like to remind our users that any Personally Identifiable Information that is voluntarily posted to a public area of this web site (for example, that which is posted to our discussion board) might be collected and used by others, and that there is nothing our Company can do in order to prevent this.

Registration

In order to use certain areas of this site, a user must first complete the registration form. During registration a user is required to provide his or her e-mail address. This e-mail address is used to contact the user about the services on our site for which he or she has expressed interest. It is optional for the user to provide demographic profile information (such as your job, technical interests, etc.), but encouraged so we can provide personalized services to the user, and learn more about our customers in aggregate.

Order

We request information from the user on our order form. Here a user must provide contact information (like name and shipping address) and financial information (like credit card number and expiration date). This information is used for billing purposes and to fill customer orders. If we have trouble processing an order, this contact information is used to get in touch with the customer.

Ciscopress.com uses a shopping cart that is shared by a number of business units within Pearson Education. This cart resides in a different domain, superlibrary.com, but is operated and controlled by Pearson Education, and follows our privacy policy.

Cookies

A cookie is a piece of data stored on the user's hard drive tied to personal information about the user. Usage of a cookie is linked to personally identifiable information while on our site. Once the user closes his or her browser, the cookie simply terminates. For instance, by setting a cookie on our site, the user would not have to enter a password more than once, thereby saving time while on our site. If a user rejects the cookie, you may still use our site. The only drawback to this is that the user will be limited in some areas of our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site.

Log Files

Like most standard web site servers we use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track individual users' movements, and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information, except to prevent fraud or abuse of the system.

Sharing

We will share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person. We use an outside credit card processing company to bill users for goods and services. This company does not retain, share, store or use personally identifiable information for any secondary purposes.

From time to time we partner with outside service providers. When the user signs up for these services, we will share names, or other contact information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.

Links

This web site contains links to other sites. Please be aware that ciscopress.com is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects Personal Identifying Information. This privacy statement applies solely to information collected by this web site.

Newsletters

If you have elected to receive e-mail newsletters but want to unsubscribe, simply visit the Newsletter Unsubscribe page, enter your e-mail address, and check the box next to the newsletter(s) you'd no longer like to receive.

Service Announcements

On rare occasions it is necessary to send out a strictly service related announcement. For instance, if our service is temporarily suspended for maintenance we might send users an e-mail. Generally, users may not opt-out of these communications, though they can deactivate their account information. However, these communications are not promotional in nature.

Customer Service

We communicate with users on a regular basis to provide requested services and in regard to issues relating to their account. We reply via e-mail or phone, in accordance with the user's wishes, when a user submits information through our Contact forms.

Surveys and Contests

Occasionally our site requests information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as ZIP code and age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

E-mail A Friend

If a user elects to use our referral service for informing a friend about our site, we ask the user for the friend's name and e-mail address. Ciscopress.com will automatically send the friend a one-time e-mail inviting him or her to visit the site. Ciscopress.com stores this information for the sole purpose of sending this one-time e-mail. The friend may contact ciscopres.com at information@ciscopress.com to request the removal of this information from the database.

Security

The security of your personal information is important to us. When you enter sensitive information (such as a credit card number and/or Social Security Number) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL).

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

If you have any questions about the security at our web site, you can send an e-mail to comments@informit.com.

Correcting/Updating Personal Information

If a user's personally identifiable information changes (such as your e-mail address), or if a user no longer desires our service, we provide a way to correct, update or remove that user's personal data provided to us. This can be done on the My Account page or by e-mailing Customer Support at comments@informit.com.

Choice/Opt-Out

Users of our site are always notified when their information is being collected by any outside parties. When products or services are jointly offered or co-branded we will indicate who is collecting the information and it will be clear which privacy statement applies when information is being collected under a co-branded situation. We do this so our users can make an informed choice as to whether or not they should proceed with services that require an outside party.

Notification of Changes

If we decide to change our privacy policy, we will post those changes on the ciscopress.com home page so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner materially different from that stated at the time it was collected, we will notify users via an e-mail message. Users will have a choice as to whether or not we use their information in this different manner. However, if you have removed your personal information you will not be contacted, nor will your information be used in this new manner.