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Designing and Deploying Cisco Unified IM and Presence

Indicators for Speed-Dial Presence

Table 14-1 describes the native presence indicators on IP phones.

Table 14-1 Cisco Unified Communications Speed-Dial Presence

State

Icon

LED

Idle

phone.jpg

ideal.jpg

Busy

busyphone.jpg

busy.jpg

Unknown

unknow.jpg

unknowled.jpg

CUCM supports the ability for a speed dial to have presence capabilities via a Busy Lamp Field (BLF) speed dial. BLF speed dials work as both a speed dial and a presence indicator. Only the system administrator can configure a BLF speed dial. A system user is not allowed to configure or modify a BLF speed dial.

The administrator must configure the BLF speed dial with a target directory number that is resolvable to a directory number within the CUCM cluster or an entity accessed by a route pattern at accessed by a SIP trunk destination. The BLF speed-dial indicator is a line-level indicator and not a device-level indicator.

The BLF speed-dial indicators show the real-time state of the monitored phone:

  • Idle: The user phone is on hook and the user is available.
  • Busy: The user phone is off hook and the user is not available.
  • Unknown: The real-time state cannot be determined. The phone might be disconnected, the users are not in the same presence group, or the users are not allowed to see the presence status.
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