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Introducing Cisco Unified Communications System Fundamentals

Chapter Description

This chapter introduces the Cisco unified communications system. To administer Cisco Unity and Cisco PA efficiently and effectively, it is important to have an understanding of the environment they inhabit and operate within. Understanding how calls route through the systems and what you can do with them as they travel is crucial to your ability to administer a Cisco unified communications system.

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Chapter Summary

In this chapter, you learned about how calls are routed between Cisco servers and telephone switching equipment; the flow of information between Cisco servers and telephone switching equipment; the features available in Cisco Unity 4.0; and the features available in Cisco PA 1.4. Specifically, you have learned how to do the following:

  • How an outside caller interacts with Cisco Unity and PA

  • How a subscriber interacts with Cisco Unity and PA

  • Describe a Cisco Unity communications integration

  • Describe the features that constitute a Cisco Unity integration

  • Describe the different methods of integrating Cisco Unity with a telephone system

  • Describe the integration of Cisco PA and Cisco CallManager

  • Cisco Unity and PA standard features

  • The new Cisco Unity 4.0 features

  • Cisco Unity and PA optional features

For additional information, refer to these resources:

  • Cisco Unity System Administration Guide

  • Cisco Personal Assistant Administration Guide

  • Various Cisco Unity Telephone Switch Integration Guides available at Cisco.com

  • Cisco Unity Design Guide

  • Cisco Unity white papers available at Cisco.com

  • Cisco Personal Assistant Installation and Administration Guide

  • Cisco Personal Assistant—Enhance Productivity by Streamlining Communications data sheet

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