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Introducing Cisco Unified Communications System Fundamentals

Chapter Description

This chapter introduces the Cisco unified communications system. To administer Cisco Unity and Cisco PA efficiently and effectively, it is important to have an understanding of the environment they inhabit and operate within. Understanding how calls route through the systems and what you can do with them as they travel is crucial to your ability to administer a Cisco unified communications system.

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Chapter Review Questions

Use this section to test yourself on how well you learned the concepts discussed in this chapter. You can find the answers to the review questions for this chapter in Appendix A.

  1. Name three of the standard features new to Cisco Unity 4.0.

  2. Name an optional networking feature that is new in Unity 4.0.

  3. What new feature enables Cisco Unity to transfer a user immediately to the subscriber who left a message that the user is currently listening to?

  4. True/False: Cisco Unity 4.0 now supports multiple directory handlers.

  5. Which IETF standard does Cisco Unity now support in version 4.0?

  6. What client software package allows Unified Messaging on Lotus Notes client desktops with Cisco Unity?

  7. Name three of the qualified third-party fax solutions for Cisco Unity Integrated Faxing.

  8. What text-to-speech engine does Cisco Unity 4.0 support?

  9. What new networking feature in Cisco Unity 4.0 uses a standard that is based on the SMTP and MIME protocols?

  10. When using Cisco PA, what feature enables you to be transferred to a person by saying that person's name?

  11. What Cisco PA feature can provide users with notification of upcoming appointments on the phone display?