Richard Froom, CCIE No. 5102, attended Clemson University where he majored in computer engineering. While attending Clemson, Richard held positions at different times for the university network team, IBM, and Scientific Research Corporation. After graduation, Richard joined Cisco. Richard's first role within Cisco was as a TAC engineer supporting Cisco Catalyst switches. After several years in the TAC, Richard moved into a testing role supporting Cisco MDS and SAN technologies. In 2009, Richard moved into the Enhanced Customer Aligned Testing Services (ECATS) organization within Cisco as a test manager of a team focused on testing customer deployments of UCS and Nexus.