John McConnell was involved in networking and the Internet for more than 30 years. A member of the ARPANET working group, John contributed to early Internet architecture and protocol development. He was one of the most frequently quoted e-business management consultants, with clients worldwide. John received a master's degree in electrical engineering and computer science from the University of California, Berkeley.
Eric Siegel, principal Internet consultant with Keynote Systems, Inc., first worked on the Internet in 1978. He has taught Internet performance tuning, SLM, and QoS at major industry conferences such as Networld+Interop. Eric received his B.S. and M.E.E. degrees in electrical engineering from Cornell University, where he was elected to the electrical engineering honor society.
|1.||Practical Service Level Management: Delivering High-Quality Web-Based Services|