Arvind Durai, CCIE No. 7016, is an Advanced Services Technical Leader for Cisco Systems. His primary responsibility in the past 10 years has been in supporting major Cisco customers in the enterprise sector, including financial, manufacturing, e-commerce, state government, utility (smart grid networks) and health-care sectors. Some of his focuses have been on security, multicast, network virtualization, and he has authored several white papers and design guides in various technologies. He has leveraged Embedded Event Manager (EEM) and Tool Command Language (Tcl) scripts in various customer designs. Mr. Durai maintains two CCIE certifications: Routing and Switching, and Security. He holds a Bachelor of Science degree in electronics and communication, a master’s degree in electrical engineering (MS), and master’s degree in business administration (MBA), and is a coauthor of Cisco Secure Firewall Services Module.