Luc De Ghein, CCIE No. 1897, is a customer support engineer in the escalation team for Cisco Systems in EMEA. Luc has been in the networking industry since 1994 and has been with Cisco since 1996. His responsibilities for the past six and a half years include the mediation of challenging networking problems, as well as providing education for routing technologies, MPLS, and network design. Since 2000, Luc has specialized in the area of MPLS technologies. Before moving to his current position, Luc was a TAC engineer specializing in routing.