Robert L. Pavone
Christopher E. Elliott has more than 20 years' experience in the network industry. For the last 8 years, Chris has concentrated on network management systems. He has written SNMP polling and analysis systems and has been involved in all aspects of network management.
With more than 15 years' experience in information systems and communication networks, Kent J. Phelps has worked extensively with network layer from the physical to the application layer. For the past five years, Phelps has concentrated from a practical perspective in network management and analysis, and has worked closely with network engineers and end users to find solutions to monitor and manage their networks.
Paul L. Della Maggiora has worked as a network manager and with customers concerning the management of their LAN networks. Paul participated in network management product development as well as multiple customers' network designs, and has observed many good and bad examples of network management practices and tools. Della Maggiora assists Cisco customers with managing their Cisco network from an in-depth nuts and bolts perspective.
Robert L. Pavone has been in the data communication industry for the past nine years, dealing with everything from configuring modems to troubleshooting complex IP networks. He has always been focused on customer support and has designed, supported, and maintained networks that contain thousands of routers and switches.