CCNP Voice LiveLessons (Video Training)

  • Published: Feb 17, 2012
  • Copyright 2012
  • Dimensions:
  • Pages: 0
  • Edition: 1st
  • Downloadable Video
  • ISBN-10: 0-7897-4977-7
  • ISBN-13: 978-0-7897-4977-2

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Product Description

CCNP Voice LiveLessons is a comprehensive video training package covering the all five exams required for the Cisco CCNP Voice certification. Best-selling author and expert trainer Kevin Wallace provides you 10 hours of hands-on, step-by-step video training to help you develop the knowledge and skills needed to implement, operate, configure, and troubleshoot a converged IP network. Through this collection of 72 video training sessions targeting a selection of topics in the CVOICE, CIPT1, CIPT2, TVOICE, and CAPPS curriculum, you will be able to gain insight into the hands-on configuration and troubleshooting skills needed to succeed on the CCNP Voice certification exams and to create a collaboration solution that is transparent, scalable, and manageable. The videos focus on configuring and managing Cisco Unified Communications Manager, quality of service (QoS), gateways, gatekeepers, IP phones, voice applications, and utilities on Cisco routers and Cisco Catalyst switches. They also cover troubleshooting of Cisco Unified Communications applications, including Cisco Unity Connection and Cisco Unified Presence. The labs can be used as a replacement for hands-on lab study or as a guide to perform hands-on CCNP Voice configuration and troubleshooting tasks on live gear.


Table of Contents

Part I: CVOICE
CVOICE Lesson 1: DHCP Server Configuration
CVOICE Lesson 2: CUCME Auto Registration Configuration
CVOICE Lesson 3: ISDN PRI Configuration for an E1 Circuit
CVOICE Lesson 4: Configuring a PSN Dial Plan
CVOICE Lesson 5: Configuring DID with Basic Digit Manipulation
CVOICE Lesson 6: H.323 Gateway and VoIP Dial Peer Configuration 
CVOICE Lesson 7: Dial Peer Codec Selection
CVOICE Lesson 8: Voice Translation Rules and Voice Translation Profiles
CVOICE Lesson 9: MGCP Gateway Configuration 
CVOICE Lesson 10: Configuring PSTN Failover
CVOICE Lesson 11: Class of Restriction (COR) Configuration 
CVOICE Lesson 12: Configuring a Gatekeeper
CVOICE Lesson 13: Configuring a Gateway to Register with a Gatekeeper
CVOICE Lesson 14: Configuring AutoQoS VoIP
QoS Lesson 1: MQC
QoS Lesson 2: AutoQoS VoIP
QoS Lesson 3: AutoQoS Enterprise
QoS Lesson 4: AutoQoS on a Cisco Catalyst Switch
QoS Lesson 5: CB: Classification and Marking
QoS Lesson 6: Switch Classification and Marking
QoS Lesson 7: CB: WFQ
QoS Lesson 8: Low Latency Queuing (LLQ)
QoS Lesson 9: Weighted Round Robin
QoS Lesson 10: CB: Policing
QoS Lesson 11: RTP Header Compression
QoS Lesson 12: Multilink PPP
Part II: CIPT1
CIPT1 Lesson 1: Using BAT to Add End User Accounts
CIPT1 Lesson 2 : Manually Adding a Cisco IP Phone
CIPT1 Lesson 3: Configuring an MGCP Gateway
CIPT1 Lesson 4: Configuring an H.323 Gateway
CIPT1 Lesson 5: Setting Up a Dial Plan
CIPT1 Lesson 6: Using Partitions and Calling Search Spaces
CIPT1 Lesson 7: Performing Digit Manipulation with Route List Details
CIPT1 Lesson 8: Restricting Calls with Forced Authorization Codes
CIPT1 Lesson 9: Setting Up Call Coverage with Hunt Groups
CIPT1 Lesson 10: Managing Media Resources
CIPT1 Lesson 11: Defining XML Phone Services
CIPT1 Lesson 12: Configuring Native Presence in CUCM
Part III: CIPT2
CIPT2 Lesson 1: H.225 Gatekeeper: Controlled Trunk Configuration
CIPT2 Lesson 2: Globalizing and Localizing Caller ID
CIPT2 Lesson 3: Providing Redundancy with SRST and MGCP Fallback
CIPT2 Lesson 4: Configuring CUCME: Based SRST
CIPT2 Lesson 5: Configuring RSVP: Enabled Locations
CIPT2 Lesson 6: Configuring Device Mobility
CIPT2 Lesson 7: Enabling Extension Mobility
CIPT2 Lesson 8: SAF Client Configuration
Part IV: TVOICE
TVOICE : Video Lesson 1: Using RTMT, the Real: Time Monitoring Tool
TVOICE : Video Lesson  2: MGCP Gateway Registration Troubleshooting
TVOICE : Video Lesson  3: H.323 Gateway Troubleshooting
TVOICE : Video Lesson  4: Troubleshooting Call Privileges
TVOICE : Video Lesson  5: H.323 Gatekeeper Troubleshooting
TVOICE : Video Lesson  6: Troubleshooting Globalization and Localization
TVOICE : Video Lesson  7: Troubleshooting SAF Client Registration
TVOICE : Video Lesson  8: Device Mobility Troubleshooting
TVOICE : Video Lesson  9: Extension Mobility Troubleshooting
TVOICE : Video Lesson  10: Native Presence Troubleshooting
TVOICE : Video Lesson  11: Multicast Music on Hold Troubleshooting
TVOICE : Video Lesson  12: RSVP: Enabled Locations: Based CAC Troubleshooting
Part V: CAPPS
CAPPS : Video Lesson 1: Integrating Cisco Unity Connection with CUCM via SCCP
CAPPS : Video Lesson 2: Integrating Cisco Unity Connection with CUCM via SIP
CAPPS : Video  Lesson 3: Configuring Voice Mail Profiles in Cisco Unity Connection
CAPPS : Video Lesson 4: Creating a New User and Voice Mailbox in Cisco Unity Connection
CAPPS : Video Lesson 5: Call Routing in Cisco Unity Connection
CAPPS : Video Lesson 6: Using a System Call Handler to Screen Calls in Cisco Unity Connection
CAPPS : Video  Lesson 7: Integrating CUE with CUCME
CAPPS : Video Lesson 8: Enabling Voice Mail on Cisco Unity Express
CAPPS : Video Lesson 9: Configuring an Auto Attendant for Cisco Unity Express
CAPPS : Video Lesson 10: Creating a Custom Prompt and Auto Attendant in CUE
CAPPS : Video Lesson 11: Configuring VoiceView Express in Cisco Unity Express
CAPPS : Video Lesson 12: Integrating CUPS with CUCM
CAPPS : Video Lesson 13: Configuring CUCM and CUPS for CUPC SoftPhone Support
CAPPS : Video Lesson 14: Configuring CUPC for Desk Phone Control

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Lesson 1

CVOICE Lesson 1: DHCP Server Configuration, Downloadable Version

A Cisco IOS router can be configured to act as a DHCP server, and this videos shows you how.

Duration: 00:06:53  File Size: 11MB


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Lesson 2

CVOICE Lesson 2: CUCME Auto Registration Configuration, Downloadable Version

Cisco Unified Communications Manager Express (CUCME) can automatically register IP phones (ephones), as opposed to manually configuring those ephones, as seen in this demonstration.

Duration: 00:06:30  File Size: 11MB


$2.99

Lesson 3

CVOICE Lesson 3: ISDN PRI Configuration for an E1 Circuit, Downloadable Version

This video shows you how to configure an ISDN PRI circuit (based on an E1, as opposed to a T1) to connect to the Public Switched Telephony Network (PSTN).

Duration: 00:05:55  File Size: 12MB


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Lesson 4

CVOICE Lesson 4: Configuring a PSTN Dial Plan, Downloadable Version

This video training shows you how to create a dial plan for connecting out to the PSTN.

Duration: 00:06:53  File Size: 7MB


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Lesson 5

CVOICE Lesson 5: Configuring DID wiht Basic Digit Manipulation, Downloadable Version

A call coming into a router from the PSTN, can be forwarded to an internal IP phone based on the right-most digits of the Dialed Number Information Service (DNIS). This feature, called Direct Inward Dial (DID), is demonstrated in this training video.

Duration: 00:05:23  File Size: 9MB


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Lesson 6

CVOICE Lesson 6: H.323 Gateway and VoIP Dial Peer Configuration, Downloadable Version

This video demonstrates how to add call routing intelligence to an H.323 gateway through the create of a voice over IP (VoIP) dial peer.

Duration: 00:06:11  File Size: 8MB


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Lesson 7

CVOICE Lesson 7: Dial Peer Codec Selection, Downloadable Version

A voice over IP (VoIP) dial peer can be configured to use a specific codec. Alternately, a dial peer can select from a list of supported codecs in a voice class, as this video demonstrates.

Duration: 00:05:24  File Size: 8MB


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Lesson 8

CVOICE Lesson 8: Voice Translation Rules and Voice Translation Profiles, Downloadable Version

The most flexible approach to digit manipulation, which this video demonstrates, is the use of voice translation rules. Voice translation rules are assigned to voice translation profiles, which can then be applied to, for example, dial peers or voice ports.

Duration: 00:07:29  File Size: 12MB


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Lesson 9

CVOICE Lesson 9: MGCP Gateway Configuration, Downloadable Version

While an H.323 gateway can have its own call routing intelligence, in the form of dial peers, an MGCP gateway registers with a call agent, which is used to setup, maintain, and tear down calls. This video shows you how to register an MGCP with a Cisco Unified Communications Manager (CUCM) call agent.

Duration: 00:11:00  File Size: 19MB

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Lesson 10

CVOICE Lesson 10: Configuring PSTN Failover, Downloadable Version

Using an IP WAN to send phone calls between sites can reduce or eliminate toll charges. Fortunately, as seen in this video, the PSTN can be used as a backup in the event of an IP WAN failure.

Duration: 00:04:33  File Size: 8MB


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Lesson 11

CVOICE Lesson 11: Class of Restriction (COR) Configuration, Downloadable Version

This video shows you how to enforce calling privileges, through the use of a Class of Restriction (COR) configuration.

Duration: 00:06:00  File Size: 8MB


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Lesson 12

CVOICE Lesson 12: Configuring a Gatekeeper, Downloadable Version

An H.323 gatekeeper can be used to resolve phone numbers to corresponding IP addresses (to which an H.225 call setup message should be sent). This video shows how to perform a basic gatekeeper configuration.

Duration: 00:06:16  File Size: 7MB


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Lesson 13

CVOICE Lesson 13: Configuring a Gateway to Register with a Gatekeeper, Downloadable Version

H.323 gateways can register with a gatekeeper. The gatekeeper can then be used to route calls to or from the gateway. This video shows you how to configure an H.323 gateway to register with a gatekeeper.

Duration: 00:08:11  File Size: 12MB


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Lesson 14

CVOICE Lesson 14: Configuring AutoQoS VoIP, Downloadable Version

A Quality of Service (QoS) configuration that can help optimize voice quality can be applied to a router with a single command, thanks to the AutoQoS VoIP feature demonstrated in this video.

Duration: 00:08:50  File Size: 13MB


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Lesson 15

QoS Lesson 1: MQC, Downloadable Version

This video demonstrates the three steps used to configure a wide variety of QoS mechanisms. This three step process is called the Modular Quality of Service Command Line Interface (MQC).

Duration: 00:17:37  File Size: 20MB


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Lesson 16

QoS Lesson 2: AutoQoS VoIP, Downloadable Version

This video takes another look at Cisco's AutoQoS VoIP feature, which can apply a QoS configuration to a router, optimizing the router's handling of VoIP packets.

Duration: 00:09:50  File Size: 13MB


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Lesson 17

QoS Lesson 3: AutoQoS Enterprise, Downloadable Version

While AutoQoS VoIP targets voice QoS, the AutoQoS Enterprise features learns a network's traffic patters and can propose a QoS configuration, which identifies as many as ten classes of discovered traffic. This video demonstrates the steps involved in the configuration of AutoQoS Enterprise.

Duration: 00:09:24  File Size: 12MB


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Lesson 18

QoS Lesson 4: AutoQoS on a Cisco Catalyst Switch, Downloadable Version

Many Cisco Catalyst switches support a variant of the AutoQoS VoIP feature used on routers. While this switch-based AutoQoS VoIP feature varies based on switch model, this video demonstrates the configuration of AutoQoS VoIP on a Cisco Catalyst 3550 Series switch.

Duration: 00:09:04  File Size: 11MB


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Lesson 19

QoS Lesson 5: CB-Classification and Marking, Downloadable Version

In this training video, you see how the MQC approach to QoS configuration can be used on a router to classify and mark traffic.

Duration: 00:08:34  File Size: 11MB


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Lesson 20

QoS Lesson 6: Switch Classification and Marking, Downloadable Version

This video shows how traffic can be classified and marked on a Cisco Catalyst 3550 Series switch.

Duration: 00:07:15  File Size: 10MB


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Lesson 21

QoS Lesson 7: CB-WFQ, Downloadable Version

This video shows you how to give bandwidth allocations to different traffic classes using an MQC-based queuing mechanism called Class-Based Weighted Fair Queuing (CB-WFQ).

Duration: 00:07:04  File Size: 9MB


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Lesson 22

QoS Lesson 8: Low Latency Queuing (LLQ), Downloadable Version

Low Latency Queuing (LLQ) is a queuing mechanisms and is an extension of CB-WFQ. It offers a priority queue from which traffic (for example VoIP traffic) can receive expedited forwarding.

Duration: 00:08:00  File Size: 10MB


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Lesson 23

QoS Lesson 9: Weighted Round Robin, Downloadable Version

This video shows you how to configure Weighted Route Robin (WRR) as a queuing mechanism on a Cisco Catalyst 3550 Series switch.

Duration: 00:07:22  File Size: 10MB


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Lesson 24

QoS Lesson 10: CB-Policing, Downloadable Version

This video training shows an MQC-based approach to policing, called CB-Policing, which can limit the amount of bandwidth used by a specific traffic class.

Duration: 00:08:01  File Size: 11MB


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Lesson 25

QoS Lesson 11: RTP Header Compression, Downloadable Version

RTP header compression (cRTP), as demonstrated in this video, can reduce the bandwidth used by a voice call over a WAN link. Specifically, a voice packet's 40 Byte Layer 3 and Layer 4 headers can be reduced to only 2 or 4 Bytes.

Duration: 00:07:37  File Size: 11MB


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Lesson 26

QoS Lesson 12: Multilink PPP, Downloadable Version

Multilink PPP (MLP) is a Link Fragmentation and Interleaving (LFI) mechanism that can be used to fragment large data packets (which could lead to excessive serialization delay) into smaller packets and then interleave VoIP packets in among those fragmented data packets, thus reducing the delay experienced by the VoIP packets.

Duration: 00:10:47  File Size: 13MB


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Lesson 27

CIPT1 Lesson 1: Using BAT to Add End User Accounts, Downloadable Version

This video demonstrates the creation of end users in Cisco Unified Communications Manager (CUCM) through the use of the Bulk Administration Tool (BAT).

Duration: 00:07:32  File Size: 11MB


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Lesson 28

CIPT1 Lesson 2: Manually Adding a Cisco IP Phone, Downloadable Version

While Cisco IP Phones can automatically register with a CUCM server, this video walks you through the steps of manually adding a Cisco IP Phone.

Duration: 00:05:46  File Size: 10MB


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Lesson 29

CIPT1 Lesson 3: Configuring an MGCP Gateway, Downloadable Version

This video shows how a Cisco IOS router acting as an MGCP gateway can be configured to register with a CUCM server.

Duration: 00:09:28  File Size: 14MB


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Lesson 30

CIPT1 Lesson 4: Configuring an H.323 Gateway, Downloadable Version

Unlike an MGCP gateway, an H.323 gateway does not register with a CUCM server. However, as shown in this video, a CUCM server can be configured to route calls to the IP address of an H.323 gateway.

Duration: 00:05:31  File Size: 10MB


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Lesson 31

CIPT1 Lesson 5: Setting Up a Dial Plan, Downloadable Version

The basics of adding a dial plan to a CUCM server are demonstrated in this video.

Duration: 00:07:43  File Size: 11MB


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Lesson 32

CIPT1 Lesson 6: Using Partitions and Calling Search Spaces, Downloadable Version

A CUCM server can use partitions and calling search spaces (CSSs) to enforce call restrictions, as shown in this training video.

Duration: 00:06:05  File Size: 11MB


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Lesson 33

CIPT1 Lesson 7: Performing Digit Manipulation with Route List Details, Downloadable Version

Digit manipulation can be configured in a variety of CUCM administration screens. However, this video focuses on how to perform digit manipulation in the Route List Details configuration screen.

Duration: 00:08:18  File Size: 15MB


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Lesson 34

CIPT1 Lesson 8: Restricting Calls with Forced Authorization Codes, Downloadable Version

This training video shows you how to require a user to enter a code before they are allowed to use a Route Pattern configured in a CUCM server.

Duration: 00:04:29  File Size: 6MB


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Lesson 35

CIPT1 Lesson 9: Setting Up Call Coverage with Hunt Groups, Downloadable Version

A Hunt Group is dialable with a single directory number and can intelligently forward a call to a directory number belonging to that hunt group, as demonstrated in this video.

Duration: 00:10:03  File Size: 11MB


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Lesson 36

CIPT1 Lesson 10: Managing Media Resources, Downloadable Version

CUCM servers support a variety of media resources (for example, conference bridges, music-on-hold servers, transcoders, media termination points, and annunciators). This video shows how those resources can be logically grouped and made a available to specific devices.

Duration: 00:06:17  File Size: 9MB


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Lesson 37

CIPT1 Lesson 11: Defining XML Phone Services, Downloadable Version

Many Cisco IP Phones have a display large enough to support the running of an eXtensible Markup Language (XML) application. This video demonstrates the addition of a basic XML application to a Cisco IP Phone.

Duration: 00:03:49  File Size: 6MB


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Lesson 38

CIPT1 Lesson 12: Configuring Native Presence in CUCM, Downloadable Version

Sometimes called a Busy Lamp Field Speed Dial, the Native Presence Feature built into CUCM allows a phone to monitor the on-hook or off-hook status of another phone, as demonstrated in this video.

Duration: 00:05:35  File Size: 10MB


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Lesson 39

CIPT2 Lesson 1: H.225 Gatekeeper-Controlled Trunk Configuration, Downloadable Version

A CUCM server, much like an H.323 gateway, can register with an H.323 gatekeeper. This video shows you how to register a CUCM server with a gatekeeper using an H.225 gatekeeper-controlled trunk.

Duration: 00:08:53  File Size: 11MB


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Lesson 40

CIPT2 Lesson 2: Globalizing and Localizing Caller ID, Downloadable Version

This video shows how the caller ID of an incoming call can be expanded to its E.164 format, at the incoming gateway, but be localized on the an internal IP phone's display.

Duration: 00:12:05  File Size: 15MB


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Lesson 41

CIPT2 Lesson 3: Providing Redundancy with SRST and MGCP Fallback, Downloadable Version

Cisco IP Phones at a remote office can be configured to register over an IP WAN connection with a CUCM server at a centralized location. However, if the WAN goes down, those phones loose communications with their CUCM server. This video shows how Survivable Remote Site Telephony (SRST) and MGCP Fallback can be used to restore basic telephony service to those remote IP phones during an WAN outage.

Duration: 00:13:20  File Size: 16MB


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Lesson 42

CIPT2 Lesson 4: Configuring CUME-Based SRST, Downloadable Version

An IP phone at a remote location can register with a local SRST gateway in the event of a WAN outage. However, a greater feature set can be available to those phones if the SRST gateway with which they register is acting as a Cisco Unified Communications Manager Express (CUCME) router. This video demonstrates the configuration of CUCME-based SRST.

Duration: 00:07:26  File Size: 11MB


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Lesson 43

CIPT2 Lesson 5: Configuring RSVP-Enabled Locations, Downloadable Version

The RSVP-Enabled Locations feature, as demonstrated in this video, allows routers at different sites (configured as RSVP Agents) to establish an RSVP reservation prior to allowing a phone call between those sites.

Duration: 00:11:41  File Size: 15MB


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Lesson 44

CIPT2 Lesson 6: Configuring Device Mobility, Downloadable Version

This video shows how an IP phone can maintain its calling privileges when it moves between geographic locations, while having some of its settings (for example, its time zone) updated based on its new location.

Duration: 00:10:58  File Size: 16MB


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Lesson 45

CIPT2 Lesson 7: Enabling Extension Mobility, Downloadable Version

The Extension Mobility Feature, as explained in this training video, allows an end user to log into an IP phone and have that phone take on the characteristics (for example, the same directory numbers and calling privileges) of the user's office phone.

Duration: 00:12:14  File Size: 17MB


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Lesson 46

CIPT2 Lesson 8: SAF Client Configuration, Downloadable Version

This video shows you how to configure a CUCM server to register as a Service Advertisement Framework (SAF) client with a router acting as a SAF forwarder. SAF can be used with Call Control Discovery (CCD) to allow call agents to dynamically exchange call routing information, similar to how routers dynamically exchange IP routing information.

Duration: 00:08:23  File Size: 10MB


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Lesson 47

TVOICE Lesson 1: Using RTMT, the Real-Time Monitoring Tool, Downloadable Version

This video introduces you to Cisco's Real-Time Monitoring Tool (RTMT) application, which can assist with a variety of troubleshooting tasks.

Duration: 00:08:36  File Size: 20MB


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Lesson 48

TVOICE Lesson 2: MGCP Gateway Registration Troubleshooting, Downloadable Version

This training video challenges you to identify the underlying issue of a scenario where an MGCP gateway fails to successfully register with a CUCM server.

Duration: 00:06:48  File Size: 22MB


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Lesson 49

TVOICE Lesson 3: H.323 Gateway Troubleshooting, Downloadable Version

You are presented with an H.323 gateway troubleshooting scenario in this video. The solution is provided, after first giving you an opportunity to hypothesize the underlying cause.

Duration: 00:05:37  File Size: 19MB


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Lesson 50

TVOICE Lesson 4: Troubleshooting Call Privileges, Downloadable Version

A common troubleshooting target when working with IP telephony deals with call privileges. This training video presents one such troubleshooting example.

Duration: 00:05:13  File Size: 15MB


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Lesson 51

TVOICE Lesson 5: H.323 Gatekeeper Troubleshooting, Downloadable Version

Troubleshooting an H.323 gatekeeper is demonstrated in this training video.

Duration: 00:07:11  File Size: 20MB


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Lesson 52

TVOICE Lesson 6: Troubleshooting Globalization and Localization, Downloadable Version

You are challenged by this video to identify an issue which prevents incoming caller ID from being properly globalized (that is, converted to E.164 format) and then localized on an IP phone's display.

Duration: 00:06:52  File Size: 17MB


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Lesson 53

TVOICE Lesson 7: Troubleshooting SAF Client Registration, Downloadable Version

Cisco's Service Advertisement Feature (SAF) allows SAF clients to register with SAF servers, which dynamically exchange call routing updates between themselves. This video shows a troubleshooting scenario where a SAF client is not successfully registering with a SAF server.

Duration: 00:09:12  File Size: 22MB


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Lesson 54

TVOICE Lesson 8: Device Mobility Troubleshooting, Downloadable Version

This training video investigates an issue where an IP phone's settings are not being correctly updated when the phone moves from one geographic location to another.

Duration: 00:06:50  File Size: 17MB


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Lesson 55

TVOICE Lesson 9: Extension Mobility Troubleshooting, Downloadable Version

You are challenged to resolve an Extension Mobility issue presented in this video. Extension Mobility allows a user to provide their credentials to log into an IP phone and have that IP phone take on their personal settings. Additionally, that user should be able to log out of that phone.

Duration: 00:06:47  File Size: 20MB


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Lesson 56

TVOICE Lesson 10: Native Presence Troubleshooting, Downloadable Version

This training video demonstrates an issue being experienced with CUCM's Native Presence feature, and you are challenged to identify the cause of the problem.

Duration: 00:06:50  File Size: 23MB


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Lesson 57

TVOICE Lesson 11: Multicast Music on Hold Troubleshooting, Downloadable Version

A remote router's flash can store a music on hold audio file and play that file out to local IP phones, and to PSTN callers, via multicast. The troubleshooting scenario presented in this video addresses a problem being experienced with multicast music on hold

Duration: 00:10:45  File Size: 23MB


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Lesson 58

TVOICE Lesson 12: RSVP-Enabled Locations-Based CAC Troubleshooting, Downloadable Version

This video challenges you to identify a configuration issue with RSVP Enabled Locations, which allows routers at different geographical location to establish an RSVP reservation between themselves prior to setting up a phone call between those locations.

Duration: 00:08:24  File Size: 18MB


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Lesson 59

CAPPS Lesson 1: Integrating Cisco Unity Connection with CUCM via SCCP, Downloadable Version

This video shows you how to integrate a Cisco Unity Connection (CUC) server with a Cisco Unified Communications Manager (CUCM) server using the SCCP protocol.

Duration: 00:17:19  File Size: 33MB


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Lesson 60

CAPPS Lesson 2: Integrating Cisco Unity Connection with CUCM via SIP, Downloadable Version

This video shows you how to integrate a Cisco Unity Connection (CUC) server with a Cisco Unified Communications Manager (CUCM) server using the SIP protocol.

Duration: 00:12:29  File Size: 28MB


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Lesson 61

CAPPS Lesson 3: Configuring Voice Mail Profiles in Cisco Unity Connection, Downloadable Version

Multiple Voice Mail Profiles, which can reference different voice mail systems, can be created and assigned to different users in a Cisco Unified Communications Manager (CUCM) server. This video demonstrates the configuration of a Voice Mail Profile.

Duration: 00:04:12  File Size: 11MB


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Lesson 62

CAPPS Lesson 4: Creating a New User and Voice Mailbox in Cisco Unity Connection, Downloadable Versio

This video shows you how to add voice mail users to a Cisco Unity Connection server.

Duration: 00:07:16  File Size: 16MB


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Lesson 63

CAPPS Lesson 5: Call Routing in Cisco Unity Connection, Dowloadable Version

Beyond simply recording voice mail messages, Cisco Unity Connection offers a variety of other features. One such feature, call routing, is demonstrated in this video.

Duration: 00:04:10  File Size: 10MB


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Lesson 64

CAPPS Lesson 6: Using a System Call Handler to Screen Calls in Cisco Unity Connection, Downloadable

A Cisco Unity Connection server can use a system call handler to ask a user for their name before connecting them to, for example, a conference call, as demonstrated in this video training.

Duration: 00:06:24  File Size: 16MB


$2.99

Lesson 65

CAPPS Lesson 7: Integrating CUE with CUCME, Downloadable Version

You'll see how Cisco Unity Express (CUE) can be integrated with Cisco Unified Communications Manager Express (CUCME) in this training video.

Duration: 00:13:57  File Size: 36MB


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Lesson 66

CAPPS Lesson 8: Enabling Voice Mail on Cisco Unity Express, Downloadable Version

This training videos shows how to enable voice mail functionality on CUE, once it has been integrated with CUCME.

Duration: 00:11:10  File Size: 22MB


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Lesson 67

CAPPS Lesson 9: Configuring an Auto Attendant for Cisco Unity Express, Downloadable Version

Cisco Unity Express (CUE) offers other features in addition to voice mail. For example, CUE can act as an automated attendant, as demonstrated in this training video.

Duration: 00:04:58  File Size: 14MB


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Lesson 68

CAPPS Lesson 10: Creating a Custom Prompt and Auto Attendant in CUE, Downloadable Version

While Cisco Unity Express (CUE) comes with a collection of prerecorded prompts, you can create your own, as demonstrated in this training video.

Duration: 00:09:10  File Size: 21MB


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Lesson 69

CAPPS Lesson 11: Configuring VoiceView Express in Cisco Unity Express, Downloadable Version

Cisco's VoiceView Express feature allows an IP phone user to manage (and listen to) their voice mail messages using their IP phone's display.

Duration: 00:08:50  File Size: 21MB


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Lesson 70

CAPPS Lesson 12: Integrating CUPS with CUCM, Downloadable Version

This training video shows you how to integrate Cisco Unified Presence Server (CUPS) with Cisco Unified Communications Manager (CUCM).

Duration: 00:17:02  File Size: 37MB


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Lesson 71

CAPPS Lesson 13: Configuring CUCM and CUPS for CUPC SoftPhone Support, Downloadable Version

Cisco Unified Personal Communicator (CUPC) can act as a software-based phone. CUPC SoftPhone configuration is demonstrated in this training video.

Duration: 00:09:45  File Size: 26MB


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Lesson 72

CAPPS Lesson 14: Configuring CUPC for Desk Phone Control, Downloadable Version

Cisco Unified Personal Communicator (CUPC) can control a physical IP phone. The CUPC Desk Phone Control feature is demonstrated in this video.

Duration: 00:09:15  File Size: 24MB


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