Cisco IP Communications Express: CallManager Express with Cisco Unity Express (paperback)
- By Danelle Au, Baldwin Choi, Rajesh Haridas, Christina Hattingh, Ravi Koulagi, Mike Tasker, Lillian Xia.
- Published by Cisco Press.
- Published: May 11, 2005
- Copyright 2005
- Dimensions: 7-3/8" x 9-1/8"
- Pages: 936
- Edition: 1st
- Book
- ISBN-10: 1-58714-291-0
- ISBN-13: 978-1-58714-291-8
- eBook (Watermarked)
- ISBN-10: 1-58705-391-8
- ISBN-13: 978-1-58705-391-7
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Product Description
Telephony solutions for the small and medium business, enterprise branch office, and small office
- Detailed information not available in any other resource enables you to deploy IP telephony solutions with maximum efficiency
- Building blocks of the product features provide solutions that enhance the operations and productivity of your organization
- Numerous examples show you how to configure the comprehensive suite of features available with Cisco IPC Express
- Insights from the experts demonstrate how you can enhance your IP telephony system with applications such as automated attendant and voice mail
- Management and troubleshooting tips will help you keep your network up and running smoothly
Enterprise branches and small and medium businesses require IP telephony solutions particular to their size. Cisco® IP Communications (IPC) Express is the answer: a one-box solution that provides turnkey operation with an easy-to-use web-based interface for combined voice and data needs. Cisco IPC Express delivers a comprehensive suite of telephony features, security, and applications—but how will you use them to your best advantage?
This book, Cisco IP Communications Express, provides the detailed information you need to maximize the use of this powerful product suite. By reading this book, you will learn how Cisco IPC Express and its applications can become a business solution for your office or enterprise. The experts from Cisco Systems® give you in-depth design guidance, full configurations, and valuable examples to serve as blueprints for your network. The feature operation and deployment discussions demonstrate how to configure and customize the system and how to use different product features to achieve your specific business goals. Once you deploy your solutions, you will be able to maintain your network through the troubleshooting guidance and examples of resolutions to common problems provided in this book.
Cisco IP Communications Express is a must-have for any organization using Cisco CallManager Express or Cisco Unity® Express. Technology decision makers and network administrators will be armed with relevant information on how to deploy IP communications for their particular business needs. IT managers in larger enterprises will benefit from the plans for distributed call processing design for their networks. Service providers and resellers will be prepared to sell, install, configure, and troubleshoot Cisco IPC Express based on customer needs. Beyond its application in the workspace, Cisco IP Communications Express will also prove helpful to those studying for Cisco voice-related certifications.
This IP communications book is part of the Cisco Press® Networking Technology Series. IP communications titles from Cisco Press help networking professionals understand voice and IP telephony technologies, plan and design converged networks, and implement network solutions for increased productivity.
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3 of 3 people found the following review helpful
Solid Book. add to your Library, By
This review is from: Cisco IP Communications Express: CallManager Express with Cisco Unity Express (Hardcover)
A must have bookThis book is a great tool for full and complete understanding of Cisco's IP Communication Express. The structure is geared to first provide a foundation with an overview, then moves into design and implementation the book is organized into different parts that provide great coverage of all aspects. Part I starts with introducing IP Communication. The coverage begins by taking you on a journey into what Cisco IPC is, the benefits of IPC, and the architecture of IPC networks. The one thing you notice is that the authors took great care in organizing the chapters. Each chapter is well written and easy to follow along. This makes the book a great choice as either a first learning book or as a refresher book for experienced professionals looking to augment their knowledge. One of the first chapters shows you the features and functions of the various gateways, WAN interfaces and IP phones available for use in an IPC network. This allows you to pick the... Read more
3 of 3 people found the following review helpful
Very good book - not only for CCME and CUE,
This review is from: Cisco IP Communications Express: CallManager Express with Cisco Unity Express (Hardcover)
I've used this book as a main reference for my first complete implementation of CCME and CUE. I said "main" reference instead of "only" reference, because there are few small gaps to be filled by Cisco on-line documentation, but the deficiencies are too small to justify anything less than 5 stars. Additionally, there is a lot of general (IP and traditional) telephony information so even a relative beginner, after reading this book, will be able to intelligently interview future users (Chapter 5 is simply brilliant!), design quite complex system with many fancy call features, and even create scripts for quite sophisticated Auto-Attendant options. Certain concepts are not explained in complete detail (for example dial peers or voice ports), but deeply enough for the needs of CCME.
1 of 1 people found the following review helpful
A Complete Reference for Configuring and Managing CME, By MessageVector "messagevector" (Ashburn, VA) - See all my reviews
This review is from: Cisco IP Communications Express: CallManager Express with Cisco Unity Express (Hardcover)
Cisco IP Communications Express: CallManager Express with Cisco Unity Express (ISBN 1-58705-180-X) is an all-in-one resource for configuring, managing, and troubleshooting the Cisco CallManager Express (CME) solution. It is almost 900 pages and is well organized into five parts: overview, feature operation and applications, administration and management, maintenance and troubleshooting, and appendices. If you are involved in configuring or maintaining the Cisco CallManger Express, this book will provide you with all the information you need to get your work done.Cisco CME is an integrated solution offered by Cisco for meeting the IP telephony needs of small businesses or branch offices. The CME solution, which consists of the call processing feature and the voice mail feature, runs on the Cisco routers ranging from the 1700 series to the 3700 series and beyond. Whereas the CallManager suite offers centralized approach to building out an enterprise wide VoIP network, the... Read more |
Table of Contents
Introduction
Part I Cisco IP Communications Express Overview
Chapter 1 Introducing Cisco IPC Express
Chapter 2 Building a Cisco IPC Express Network
Chapter 3 Cisco IPC Express Architecture Overview
Part II Feature Operation and Applications
Chapter 4 Cisco IP Phone Options
Chapter 5 Cisco CME Call Processing Features
Chapter 6 Cisco CME PSTN Connectivity Options
Chapter 7 Connecting Multiple Cisco CMEs with VoIP
Chapter 8 Integrating Cisco CME with Cisco CallManager
Chapter 9 Cisco IPC Express Automated Attendant Options
Chapter 10 Cisco IPC Express Integrated Voice Mail
Chapter 11 Cisco CME External Voice Mail Options
Chapter 12 Additional External Applications with Cisco CME
Part III Administration and Management
Chapter 13 Cisco IPC Express General Administration and Initial System Setup
Chapter 14 Configuring and Managing Cisco IPC Express Systems
Chapter 15 Cisco IPC Express System Configuration Example
Part IV Maintenance and Troubleshooting
Chapter 16 Troubleshooting Basic Cisco IPC Express Features
Chapter 17 Troubleshooting Advanced Cisco CME Features
Chapter 18 Troubleshooting Cisco CME Network Integration
Chapter 19 Troubleshooting Cisco UE System Features
Chapter 20 Troubleshooting Cisco UE Automated Attendant
Chapter 21 Troubleshooting Cisco UE Integrated Voice Mail Features
Appendixes
Appendix A Cisco IPC Express Features, Releases, and Ordering Information
Appendix B Sample Cisco UE AA Scripts
Appendix C Cisco Unity Express Database Schema
Glossary
Index
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