Implementing Cisco Unified Communications Manager, Part 1 (CIPT1) (Authorized Self-Study Guide)

Product Description

Foundation learning for CIPT1 exam 642-446

Dennis Hartmann, CCIE® No. 15651

Implementing Cisco Unified Communications Manager, Part 1 (CIPT1), is a Cisco®-authorized, self-paced learning tool for CCVP® foundation learning. This book provides the knowledge necessary to install, configure, and deploy a Cisco Unified Communications solution based on Cisco Unified Communications Manager, the call routing and signaling component of the Cisco Unified Communications solution. By reading this book, you will gain an understanding of deploying a Cisco Unified Communications Manager to support single site, centralized, distributed, and hybrid call processing models.

This book focuses on Cisco Unified Communications Manager Release 6.x. You will learn how to install and configure Cisco Unified Communications Manager, power over Ethernet switches, and gateways using MGCP. You will also learn how to build a scalable dial plan for on-net and off-net calls. The dial plan chapters of the book cover call routing, call coverage, digit manipulation, class of service, and call coverage components. This book will teach you how to implement media resources, LDAP directory integration, and various endpoints including Skinny Client Control Protocol (SCCP) and Session Initiation Protocol (SIP). Cisco Unified Video Advantag endpoint configuration is covered, in addition to, Cisco Unity® voice mail integration and basic voice mail box creation. Various user features are discussed including Presence.

Whether you are preparing for CCVP certification or simply want to gain a better understanding of Cisco Unified Communications Manager fundamentals, you will benefit from the foundation information presented in this book.

Implementing Cisco Unified Communications Manager, Part 1 (CIPT1), is part of a recommended learning path from Cisco that includes simulation and hands-on training from authorized Cisco Learning Partners and self-study products from Cisco Press. To find out more about instructor-led training, e-learning, and hands-on instruction offered by authorized Cisco Learning Partners worldwide, please visit www.cisco.com/go/authorizedtraining.

Dennis J. Hartmann, CCIE® No. 15651 is a lead Unified Communications instructor at Global Knowledge. Dennis has been working with CallManager since CallManager 2.0. Dennis has various technical certifications: CCIE No. 15651, CCVP, CCSI, CCNP®, CCIP®, and MCSE. Dennis has worked with various Fortune 500 companies including AT&T, Sprint, Merrill Lynch, KPMG, and Cabletron Systems.

• Understand Cisco Unified Communications Manager architecture and components
• Evaluate Cisco Unified Communications Manager deployment models
• Install, upgrade, and administer Cisco Unified Communications Manager

• Apply network configuration, NTP, and DHCP configuration options
• Configure and manage user accounts
• Deploy various Cisco Unified IP Phones

• Configure Catalyst® switches for power over Ethernet and voice VLAN requirements
• Harden IP Phones to mitigate security risks
• Configure Media Gateway Control Protocol (MGCP) gateways
• Configure dial plans, call routing, and digit manipulation
• Deploy various media resources and user features

• Integrate Cisco Unity Voicemail with Cisco Unified Communications Manager
• Configure video-enabled IP Phones

This volume is in the Certification Self-Study Series offered by Cisco Press®. Books in this series provide officially developed self-study solutions to help networking professionals understand technology implementations and prepare for the Cisco Career Certifications examinations.

Category: Cisco Unified Communications Manager 6

Covers: CIPT1 exam 642-446

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Table of Contents

    Foreword    xix

    Introduction    xx

Chapter 1--Cisco Unified Communications Manager Architecture    3

    Chapter Objectives    3

    CUCM Overview    4

        Cisco UC Solution Components    4

        Cisco UC Network    7

        CUCM Functions    8

        CUCM Signaling and Media Paths    10

            Example: Basic IP Telephony Call    10

        CUCM Hardware, Software, and Clustering    11

        CUCM Cluster    13

            Cisco 7800 Series Media Convergence Servers    14

            Cisco UC Operating System    14

        Cisco UC Database    15

            Static Configuration Data    15

            User-Facing Features    15

        Database Access Control    17

        CUCM Licensing    18

            License File Request Process    21

            Obtaining Additional Licenses    22

            Licensing Components    22

            Calculating License Units    25

            License Unit Reporting    25

    Chapter Summary    27

    Review Questions    28

Chapter 2--Deployment Models    33

    Chapter Objectives    33

    CUCM: Single-Site Deployment    34

    Multisite WAN with Centralized Call Processing    36

    Multisite Deployment with Distributed Call Processing    39

        Benefits    42

        Best Practices    42

    Clustering over the IP WAN    43

    CUCM Call-Processing Redundancy    45

    Chapter Summary    48

    Review Questions    49

Chapter 3--Installation and Upgrade    53

    Chapter Objectives    53

    CUCM Installation and Upgrade Overview    53

        CUCM Installation and Upgrade Options    54

            Basic Install    54

            Upgrade During Install    55

            Windows Upgrade    55

            5.x or Later Upgrade    55

        Upgrade Methods    55

            Installation Disc    56

            Hardware Configuration    56

        Basic Installation (Installation DVD)    56

            Important Configuration Information    57

            Installation Procedures for Basic Install    61

        Basic Installation (Preinstalled)    62

        Upgrade During Install    63

        Windows Upgrade    66

        CUCM 5.x and 6.x Upgrades    67

            Dual Partitions    68

    Chapter Summary    68

    Review Questions    69

Chapter 4--Administration    71

    Chapter Objectives    71

    CUCM User Interface Options    72

        CUCM User Options Interface    73

        CUCM Administration Interface    75

        Cisco Unified Serviceability Interface    76

        Disaster Recovery System    78

        Operating System Administration    79

        Command-Line Interface    81