IT Essentials Lab Manual, Version 6, 6th Edition

Features

• The only authorized Lab Manual for the newest Cisco Networking Academy IT Essentials course: updated for the new A+ exams 220-901 and 220-902
• Presents all labs associated with A+ objectives related to basic PC technology, operating systems, networking, security and troubleshooting
• Enables students to easily highlight, take notes, and study offline
• Links directly to Cisco Networking Academy's online curriculum

 The only authorized Lab Manual for the Cisco Networking Academy IT Essentials, Version 6 course

IT Essentials Lab Manual is a supplemental book prepared for students in the Cisco® Networking Academy IT Essentials v6 course. All the hands-on labs and worksheets from the course are printed within this book to provide practical, hands-on experience with the course content. IT Essentials covers fundamental computer and career skills for entry-level IT jobs.

Practicing and performing all these tasks will reinforce the concepts, skills, and procedures and help prepare the student to take the CompTIA® A+ 220-901 and 220-902 exams.

Related titles:

IT Essentials Companion Guide, Version 6

 ISBN-10: 1-58713-355-5

 ISBN-13: 978-1-58713-355-8

IT Essentials Course Booklet, Version 6

 ISBN-10: 1-58713-356-3

 ISBN-13: 978-1-58713-356-5

Table of Contents

Chapter 0: Course Introduction ..................................................................................................... 1

    Lab 0.2.2.2 - Worksheet - Job Opportunities ......................................................................................1

Chapter 1: Introduction to the Personal Computer .......................................................................3

    Lab 1.1.1.4 - Ohm’s Law ...................................................................................................................3

    Lab 1.2.1.13 - Research Computer Components ................................................................................4

    Lab 1.3.1.7 - Build a Specialized Computer System ..........................................................................7

Chapter 2: Introduction to Lab Procedures and Tool Use .......................................................... 13

    Lab 2.2.2.3 - Diagnostic Software .................................................................................................... 13

    Lab 2.2.4.4 - Using a Multimeter and a Power Supply Tester .......................................................... 14

    Lab 2.2.4.7 - Computer Disassembly ................................................................................................ 18

Chapter 3: Computer Assembly ..................................................................................................... 23

    Lab 3.1.1.3 - Install the Power Supply .............................................................................................. 23

    Lab 3.1.2.6 - Install the Motherboard ............................................................................................... 24

    Lab 3.1.3.3 - Install the Drives ......................................................................................................... 26

    Lab 3.1.4.4 - Install Adapter Cards ................................................................................................... 27

    Lab 3.1.5.5 - Install Internal Cables .................................................................................................. 29

    Lab 3.1.5.8 - Install Front Panel Cables ............................................................................................ 31

    Lab 3.1.5.12 - Complete the Computer Assembly ............................................................................ 32

    Lab 3.2.2.8 - Boot the Computer ...................................................................................................... 33

    Lab 3.3.1.6 - BIOS File Search ......................................................................................................... 36

    Lab 3.3.3.2 - Upgrade Hardware ...................................................................................................... 38

Chapter 4: Overview of Preventive Maintenance

Chapter 5: Windows Installation ................................................................................................... 41

    Lab 5.1.2.3 - Search NOC Certifications and Jobs ........................................................................... 41

    Lab 5.1.4.4 - Data Migration in Windows ........................................................................................ 43

    Lab 5.2.1.7 - Install Windows 7 or Vista .......................................................................................... 69

    Lab 5.2.1.7 - Install Windows 8 ........................................................................................................ 94

    Lab 5.2.1.10 - Check for Updates in Windows 7 and Vista ........................................................... 103

    Lab 5.2.1.10 - Check for Updates in Windows 8 ............................................................................ 109

    Lab 5.2.4.7 - Create a Partition in Windows 7 and Vista ............................................................... 114

    Lab 5.2.4.7 - Create a Partition in Windows 8 ................................................................................ 126

Chapter 6: Windows Configuration and Management .............................................................. 139

    Lab 6.1.1.5 - Task Manager in Windows 7 and Vista .................................................................... 139

    Lab 6.1.1.5 - Task Manager in Windows 8 ..................................................................................... 154

    Lab 6.1.1.9 - Install Third-Party Software in Windows 7 and Vista .............................................. 166

    Lab 6.1.1.9 - Install Third-Party Software in Windows 8 .............................................................. 175

    Lab 6.1.2.3 - Create User Accounts in Windows 7 and Vista ........................................................ 184

    Lab 6.1.2.3 - Create User Accounts in Windows 8 ........................................................................ 192

    Lab 6.1.2.5 - Configure Browser Settings in Windows 7 and Vista ............................................... 207

    Lab 6.1.5.2 - Configure Browser Settings in Windows 8 ............................................................... 217

    Lab 6.1.2.12 - Manage Virtual Memory in Windows 7 and Vista ................................................. 227

    Lab 6.1.2.12 - Manage Virtual Memory in Windows 8 .................................................................. 239

    Lab 6.1.2.14 - Device Manager in Windows 7 and Vista ............................................................... 251

    Lab 6.1.2.14 - Device Manager in Windows 8 ............................................................................... 256

    Lab 6.1.2.16 - Region and Language Options in Windows 7 and Vista ......................................... 261

    Lab 6.1.2.16 - Region and Language Options in Windows 8 ......................................................... 269

    Lab 6.1.3.6 - Monitor and Manage System Resources in Windows 7 and Vista ........................... 275

    Lab 6.1.3.6 - Monitor and Manage System Resources in Windows 8 ............................................ 305

    Lab 6.1.4.2 - Hard Drive Maintenance in Windows 7 and Vista .................................................... 325

    Lab 6.1.4.2 - Hard Drive Maintenance in Windows 8 .................................................................... 334

    Lab 6.1.4.4 - Managing System Files in Windows ......................................................................... 338

    Lab 6.1.5.4 - Common Windows CLI Commands ......................................................................... 345

    Lab 6.1.5.6 - System Utilities in Windows ..................................................................................... 353

    Lab 6.3.1.2 - Managing the Startup Folder in Windows 7 and Vista ............................................. 363

    Lab 6.3.1.2 - Managing the Startup Folder in Windows 8 ............................................................. 368

    Lab 6.3.1.5 - Task Scheduler in Windows 7 and Vista ................................................................... 378

    Lab 6.3.1.5 - Task Scheduler in Windows 8 ................................................................................... 390

    Lab 6.3.1.7 - System Restore in Windows 7 and Vista .................................................................. 402

    Lab 6.3.1.7 - System Restore in Windows 8 ................................................................................... 412

Chapter 7: Networking Concepts ................................................................................................. 423

    Lab 7.3.2.6 - Build and Test Network Cables ................................................................................. 423

    Lab 7.4.1.11 - Configure a NIC to Use DHCP in Windows ........................................................... 428

Chapter 8: Applied Networking ................................................................................................... 435

    Lab 8.1.2.10 - Connect to a Router for the First Time .................................................................... 435

    Lab 8.1.2.12 - Configure Wireless Router in Windows ................................................................. 442

    Lab 8.1.2.14 - Test the Wireless NIC in Windows ......................................................................... 454

    Lab 8.1.3.9 - Share Resources in Windows .................................................................................... 460

    Lab 8.1.4.3 - Remote Assistance in Windows ................................................................................ 484

    Lab 8.1.4.4 - Remote Desktop in Windows 7 and Vista ................................................................. 498

    Lab 8.1.4.4 - Remote Desktop in Windows 8 ................................................................................. 512

Chapter 9: Laptops and Mobile Devices ...................................................................................... 525

    Lab 9.1.1.6 - Research Docking Stations ........................................................................................ 525

    Lab 9.3.1.5 - Research Laptop RAM .............................................................................................. 526

    Lab 9.3.2.3 - Research Laptop Batteries ......................................................................................... 527

    Lab 9.3.2.5 - Research Laptop Screens ........................................................................................... 528

    Lab 9.3.2.7 - Research Laptop Hard Drives ................................................................................... 529

    Lab 9.3.2.14 - Research Building a Specialized Laptop ................................................................. 530

    Lab 9.6.2.2 - Research Laptop Problems ........................................................................................ 533

    Lab 9.6.2.3 - Gather Information from the Customer ..................................................................... 534

    Lab 9.6.2.4 - Investigate Support Websites and Repair Companies ............................................... 535

Chapter 10: Mobile, Linux, and OS X Operating Systems ........................................................ 537

    Lab 10.1.2.3 - Working with Android ............................................................................................ 537

    Lab 10.1.3.3 - Working with iOS ................................................................................................... 549

    Lab 10.1.5.3 - Mobile Device Features ........................................................................................... 562

    Lab 10.1.5.4 - Mobile Device Information ..................................................................................... 573

    Lab 10.2.1.2 - Passcode Locks ........................................................................................................ 575

    Lab 10.3.1.2 - Mobile Wi-Fi ........................................................................................................... 586

    Lab 10.4.1.4 - Install Linux in a Virtual Machine and Explore the GUI ........................................ 592

    Lab 10.4.3.3 - Working with Linux Command Line ...................................................................... 605

    Lab 10.5.2.2 - Troubleshooting Mobile Devices ............................................................................ 614

Chapter 11: Printers ...................................................................................................................... 617

    Lab 11.2.1.6 - Install a Printer in Windows 7 and Vista ................................................................. 617

    Lab 11.2.1.6 - Install a Printer in Windows 8 ................................................................................. 619

    Lab 11.3.2.5 - Share a Printer in Windows 7 and Vista .................................................................. 621

    Lab 11.3.2.5 - Share a Printer in Windows 8 .................................................................................. 633

Chapter 12: Security ...................................................................................................................... 639

    Lab 12.2.1.8 - Configure Windows Local Security Policy ............................................................. 639

    Lab 12.3.1.3 - Configure Data Backup and Recovery in Windows 7 and Vista ............................ 648

    Lab 12.3.1.3 - Configure Data Backup and Recovery in Windows 8 ............................................ 669

    Lab 12.3.1.5 - Configure the Firewall in Windows 7 and Vista ..................................................... 679

    Lab 12.3.1.5 - Configure the Firewall in Windows 8 ..................................................................... 699

    Lab 12.3.1.9 - Configure Users and Groups in Windows ............................................................... 710

    Lab 12.4.2.2 - Document Customer Information in a Work Order ................................................ 724

Chapter 13: The IT Professional .................................................................................................. 727

    Lab 13.1.1.3 - Technician Resources .............................................................................................. 727

Chapter 14: Advanced Troubleshooting ...................................................................................... 729

    Lab 14.1.1.2 - Troubleshooting Hardware Problems ...................................................................... 729

    Lab 14.1.1.3 - Remote Technician - Repair Boot Problem ............................................................ 731

    Lab 14.2.1.2 - Troubleshoot Operating System Problems .............................................................. 733

    Lab 14.2.1.3 - Remote Technician - Fix an Operating System Problem ........................................ 745

    Lab 14.3.1.2 - Troubleshooting Network Problems ....................................................................... 747

    Lab 14.3.1.3 - Remote Technician - Fix a Network Problem ......................................................... 749

    Lab 14.4.1.2 - Troubleshoot Security Problems ............................................................................. 751

    Lab 14.4.1.3 - Remote Technician - Fix a Security Problem ......................................................... 755

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