Vivek Santuka is a Customer Support Engineer with Cisco. He is the currently the Escalation Engineer for the AAA and Routing Protocols GDP TAC teams. In the last 5 years, Vivek has helped resolve thousands of AAA and Routing Protocols-related cases for organizations of all sizes. He holds two CCIEs, one in Security and the other in Routing and Switching. In addition to that, he holds a RHCE certification.