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Troubleshooting Methods for Cisco IP Networks

Chapter Description

This chapter from Troubleshooting and Maintaining Cisco IP Networks (TSHOOT) Foundation Learning Guide: (CCNP TSHOOT 300-135) defines troubleshooting and troubleshooting principles. Next, six different troubleshooting approaches are described. The third section of this chapter presents a troubleshooting example based on each of the six troubleshooting approaches.

Review Questions

  1. Which three of the following processes are subprocesses or phases of a troubleshooting process?

    1. Solve the problem
    2. Eliminate
    3. Compile
    4. Report the problem
    5. Define the problem
  2. Which three of the following approaches are valid troubleshooting methods?

    1. Swap-components
    2. Ad Hoc
    3. Compare-configurations
    4. Follow-the-path
    5. Hierarchical
  3. Which three of the following troubleshooting approaches use the OSI reference model as a guiding principle?

    1. Top-down
    2. Bottom-up
    3. Divide-and-conquer
    4. Compare-configurations
    5. Swap-components
  4. Which of the following troubleshooting methods would be most effective when the problem is with the Ethernet cable connecting a workstation to the wall RJ-45 jack?

    1. Top-down
    2. Divide-and-conquer
    3. Compare-configurations
    4. Swap-components
    5. Follow-the-path