Frequently Asked Questions

Ordering Features


Writing & Reviewing for Cisco Press


Contact Cisco Press


Where can I purchase Cisco Press books?
Cisco Press products are widely available in bookstores and computer stores all over the world, and from online bookstores as well. You can also purchase Cisco Press titles right here on

How can I find ordering and shipping information?
Visit the Ordering and Shipping Information page to learn about shipping options, prices, and stipulations, as well as find information on backordered products, billing, tax, and returns.

I'm an educator and would like to place a book order. How do I do that?
You may locate your Pearson Education sales representative by visiting the online Rep Locator. To place a book order, call (800) 922-0579.

How do I open a corporate account for bulk purchases?
For corporate bulk purchases for US companies (minimum of 25 copies), you can EMAIL the details of your inquiry if you need to set up an account. You can also call customer service at 800-992-0579. If you already have an account, you can register to use OASIS to request quotes and place orders. Corporate orders are subject to tax and shipping charges.

How do discount codes work?
If you have received a discount code, you will have the option to enter it during checkout. Codes that can be used more than once are saved to your account, so you may also select a code to use during checkout.

Discounts are applied to the list price of a product, not the already discounted price displayed on product pages.

Some products are not eligible to receive additional discounts, so your discount code may not be applied to all items in your cart. Discount codes cannot be applied to:

  • eBook Deal of the Week
  • Video Deal of the Week
  • eBooks that are part of a book/eBook bundle purchase
  • Promotional "bundles"
  • Products with special discounts applied as part of a promotional offering
  • Products that are being promoted at one of our retail partner sites

Only one coupon can be used per order. Features

I'm looking for additional files that are mentioned in a particular Cisco Press book, and are supposed to be posted online. Where will I find them?
Any available support files are listed on the book's corresponding product page in the "More Information" box. Visit our Product Support page to find any downloadable files or errata for a title in your Cisco Press library. Just search our site by ISBN (the ten-digit number on the back of your book, above the bar code) and then look under "More Information" to find any available files. If no "Downloads" or "Errata" link appears in the More Information box, then there are currently no downloadable or errata files available for that book.

How can I learn more about Cisco certifications and resources for exam preparation?
Networking professionals have the opportunity to pursue many different kinds of Cisco certification, from CCNA to CCIE. Visit our Certification Info section to learn about the different certification options, what is required for each, and what self-study resources Cisco Press provides for foundation learning and exam preparation.

Can I learn more about new releases from Cisco Press?
Subscribe to the monthly Cisco Press Newsletter to receive e-mail updates alerting you to new titles, special offers, certification news, and more. Also, visit our New Releases page.

How do I use the Search function on
To find a book, you can search by title, author, keyword or ISBN. The 10-digit product ISBN is located on the back of your book, above the bar code. Visit the Search Help page for more information on specific rules.

How can I find a Cisco User Group in my area?
The Cisco Press User Group program provides user groups with product news, discounted prices on Cisco Press titles, marketing materials, and promotional giveaways. Please visit our Cisco User Group section to find a group.


How can I subscribe to a Cisco Press newsletter?
Cisco Press newsletters alert you to new releases, discounts, and special offers. You can subscribe to our newsletter for networking professionals or Cisco Networking Academy Program instructors and students. All you need is your e-mail address to subscribe. If you are a member, just log in and click "Manage Newsletters."

How do I unsubscribe from a newsletter?
To unsubscribe from a Cisco Press newsletter, visit the unsubscribe page and enter your e-mail address, or log in to and click on "Manage Newsletters." Remove the check mark next to the box for the newsletter you wish to unsubscribe from and click "Submit."

Writing & Reviewing for Cisco Press

How can I become a Cisco Press author or technical editor?
If you are interested in becoming a Cisco Press author or technical editor, please visit our Write for Us page for submission requirements and editorial contact information.

How do I submit a book review?
Tell us what you think about Cisco Press products! Please use our Contact Us form and select "Submit a Review" from the pull-down menu. By submitting a product-related comment or review to Cisco Press, you agree that your comment, name, company or school name, and city can be used in whole or in part by Cisco Press for marketing purposes.

You may also wish to join our Product Review Team. This program sends review copies to select reviewers, who are asked to examine the book thoroughly and post comprehensive reviews online. This program is currently only available to United States readers. Learn more about the Product Review Team and apply to become a member today.


How do I download an electronic product?
When you purchase an eBook from us, you will receive a link in your Order Confirmation e-mail to access the eBook via your Account page.

For additional questions, please contact customer service.

How can I find out about international sales and translations of Cisco Press books?
If you live outside the United States, and would like more information on where you can buy titles in your country or on what translations are available, please visit to find the distributor of Cisco Press books in your area. Contact information is listed for each distributor, who can give you more information on how to obtain English-language or translated titles.

I'm an educator and am interested in using one of your books in my course. Do you have an academic review or deskcopy program?
We certainly do. Cisco Press is represented by the Pearson Education sales force. Please follow these simple directions to submit your deskcopy requests:

  1. Go to the catalog page of the book you would like to sample.
  2. Click the "Instructor" review copy link
  3. Select your customer type and follow the instructions given.
  4. Your Pearson representative will be automatically notified to follow up and provide you with a sample.

A damaged CD-ROM came with my book. How do I get a replacement?
If you receive a CD-ROM that has been physically damaged or are missing a CD-ROM that was to have been packaged with your new, purchased Cisco Press book, please use our Contact Us form and select "Defective Products" from the pull-down menu, to send us a replacement request. Be sure to have the 10-digit ISBN number handy – it is on the back of your book, above the bar code.

Please note: If your CD-ROM is intact but not installing or running properly, please use our Contact Us form and select "Product/Tech Support" from the pull-down menu, to contact Technical Support instead of Customer Service.

Contact Cisco Press

How can I contact Customer Service?
If you have any questions regarding an existing order, or have problems placing an order, please contact Customer Service at

How can I contact Tech Support?
The Technical Support department can help you troubleshoot any installation or usage problems experienced with a CD-ROM that was packaged with one of our books. They cannot train you or help you learn how to use a product or technology, nor can they address technical questions that are related to the examples in our products. Please use our Contact Us form and select "Product/Tech Support" from the pull-down menu, to send us your questions.

Please note: All fields are required in order for us to assist you properly. The 10-digit product ISBN is located on the back of your book, above the bar code.

For self help and troubleshooting, please visit

I'm a member of the press and am interested in reviewing learning products from Cisco Press. How can I contact you?
For media requests, please email or visit our Press Resources area for more information.

I have a question or comment that falls outside the realm of Technical Support or Customer Service. How can I contact Cisco Press?
Please visit our Contact Us page for any additional questions or comments. Select your type of inquiry from the pull-down menu, fill out the form, and click "Submit." Due to the volume of mail received,