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Preventive Maintenance and Troubleshooting

Chapter Description

In this sample chapter from IT Essentials Companion Guide v7 for Cisco Networking Academy, you will learn about the many benefits of conducting preventive maintenance for both hardware and software.

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IT Essentials Companion Guide v7

IT Essentials Companion Guide v7

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Objectives

Upon completion of this chapter, you will be able to answer the following questions:

  • What are the benefits of preventive maintenance?

  • What are the most common preventive maintenance tasks?

  • What are the elements of the troubleshooting process?

  • What are common problems and solutions when troubleshooting a PC?

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