Erum Frahim


About the Authors


Richard Froom, CCIE No. 5102, is an engineering manager for the Data Center Business Unit Customer

Operations Group at Cisco Systems. Richard is currently testing Cisco storage solutions with customers

and has been involved in customer testing, proof-of-concept testing, and post-sales support of

Cisco storage solutions. He has been with Cisco for nine years, previously serving as a support engineer

troubleshooting customers’ networks and a technical leader working with Cisco Catalyst products.

Richard, being involved with Catalyst product field trials, has been crucial in driving troubleshooting

capabilities of Catalyst and MDS products and software. He has also contributed substantially to the LAN Technologies Technical Tips and has written white papers about 802.3 auto-negotiation

and HSRP. Richard is also the coauthor ofCisco Catalyst QoS: Quality of Service in Campus Networks

(ISBN 1-58705-120-6) from Cisco Press. He attended Clemson University and completed his bachelor

of science degree in computer engineering.

 Balaji Sivasubramanian, CCNP, is a product manager for the Internet Systems Business Unit (ISBU)

at Cisco Systems. He is involved in defining product requirements for the next generation switching

products for the Catalyst 6500 Switch Series. Previously, Balaji served as a team leader for the Cisco

Systems Technical Assistance Center (TAC) LAN Switching team and as an escalation engineer for the

Gigabit Switching Business Unit (GSBU). He has been with Cisco for more than seven years. He was a

technical reviewer for the Cisco Press title,Cisco Catalyst QoS: Quality of Service in Campus Networks

(ISBN 1-58705-120-6). In addition, Balaji has authored and reviewed many technical white papers on for the LAN Technologies subject area. He has been a presenter at Cisco Networkers and

Technical Virtual Chalk Talk seminars for partners. Balaji holds a master of science degree in electronics

and computer engineering from the University of Arizona and holds a bachelor of engineering

degree in electrical and electronics engineering from Anna University, India.

 Erum Frahim, CCIE No. 7549, is a team lead working for the Data Center, Business unit in SAN Test

Lab at Cisco Systems. Erum is currently testing SAN solutions for various Cisco customers to aid them in

deployment of the Cisco storage technologies. In addition, she is testing new features and products as well

as handling crucial customer issues concerning Catalyst switches and Cisco MDS switches. She has been

working for Cisco for the past six years and has been involved in early field trial testing of Catalyst products.

In addition, Erum has contributed and authored articles on and inCertification Magazineon LAN and SAN technologies. Erum attended the Illinois Institute of Technology, Chicago, where shecompleted her master of science degree in electrical engineering, and she received her bachelor’s degreefrom the N.E.D University of Engineering and Technology in Pakistan.


For questions regarding this book, you can contact Richard at and Erum at