Andrew Connan
Andrew Connan is a technical writer with eSupport in the Technical Assistance Center at Cisco. He has edited and created engineering documents that have cut customer calls and saved Cisco money. Andrew has an MBA and a Certificate in Technical Communications from San Jose State University.
Vince Russell started with the Cisco TAC Web Team in 1998 where he published many documents to the TAC Web site. Vince is now a Business Program Manager for the TAC Web Customer Interface Team, driving the analysis, development, and production of web-based troubleshooting tools for customers.