Scott Keagy, CCIE #3985, leads a National Emergency Number Association (NENA) working group that is responsible for defining the future E9-1-1 interface between enterprises and service providers in IP telephony environments. As a product manager at Cisco Systems, he is responsible for E9-1-1 and emergency services features, CallManager extension mobility, and driving the network security road map for enterprise voice products. Prior to joining Cisco Systems, he was a cofounder of SK Networks Inc., a voice and data network consulting firm with customers including Cisco Systems, Pacific Bell, SBC Datacomm, and their customers. In addition to his consulting experience, Scott has IT experience working for Cisco Systems, Hewlett-Packard, and the United States Department of Commerce. He earned a bachelor's degree in biology from University of California, San Diego.