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CCDA 640-864 Official Cert Guide, 4th Edition

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  • Description
  • Sample Content
  • Updates
  • Copyright 2011
  • Pages: 800
  • Edition: 4th
  • eBook (Watermarked)
  • ISBN-10: 0-13-237213-4
  • ISBN-13: 978-0-13-237213-8

This is the eBook version of the print title. Note that the eBook does not provide access to the practice test software that accompanies the print book.

Trust the best selling Official Cert Guide series from Cisco Press to help you learn, prepare, and practice for exam success. They are built with the objective of providing assessment, review, and practice to help ensure you are fully prepared for your certification exam.

CCDA 640-864 Official Cert Guide presents you with an organized test preparation routine through the use of proven series elements and techniques. “Do I Know This Already?” quizzes open each chapter and enable you to decide how much time you need to spend on each section. Exam topic lists make referencing easy. Chapter-ending Exam Preparation Tasks help you drill on key concepts you must know thoroughly.

  • Master Cisco CCDA 640-864 exam topics
  • Assess your knowledge with chapter-opening quizzes
  • Review key concepts with exam preparation tasks

CCDA 640-864 Official Cert Guide, focuses specifically on the objectives for the Cisco CCDA DESGN exam. Expert networking consultants Anthony Bruno and Steve Jordan share preparation hints and test-taking tips, helping you identify areas of weakness and improve both your conceptual knowledge and hands-on skills. Material is presented in a concise manner, focusing on increasing your understanding and retention of exam topics.


Well-regarded for its level of detail, assessment features, comprehensive design scenarios, and challenging review questions and exercises, this official study guide helps you master the concepts and techniques that will enable you to succeed on the exam the first time.

The official study guide helps you master all the topics on the CCDA DESGN exam, including:

  • Network design methodology
  • Network structure models
  • Enterprise LAN and data center design
  • Enterprise network virtualization
  • Wireless LAN design
  • WAN technologies and design
  • IPv4 and IPv6
  • Route summarization and route filtering
  • Security solutions
  • Voice and video design
  • Network management protocols

CCDA 640-864 Official Cert Guide is part of a recommended learning path from Cisco that includes simulation and hands-on training from authorized Cisco Learning Partners and self-study products from Cisco Press. To find out more about instructor-led training, e-learning, and hands-on instruction offered by authorized Cisco Learning Partners worldwide, please visit

Table of Contents

Introduction xxxi

Part I General Network Design

Chapter 1 Network Design Methodology 5

“Do I Know This Already?” Quiz 5

Foundation Topics 8

Cisco Architectures for the Enterprise 8

    Borderless Networks Architecture 9

    Collaboration Architecture 9

    Data Center/Virtualization Architecture 10

Prepare, Plan, Design, Implement, Operate, and Optimize Phases 11

    Prepare Phase 13

    Plan Phase 14

    Design Phase 14

    Implement Phase 14

    Operate Phase 14

    Optimize Phase 14

    Summary of PPDIOO Phases 14

    Design Methodology Under PPDIOO 15

Identifying Customer Design Requirements 15

Characterizing the Existing Network 17

    Steps in Gathering Information 17

    Network Audit Tools 18

    Network Analysis Tools 22

    Network Checklist 22

Designing the Network Topology and Solutions 23

    Top-Down Approach 23

    Pilot and Prototype Tests 24

    Design Document 25

References and Recommended Reading 26

Exam Preparation Tasks 27

    Review All Key Topics 27

    Complete Tables and Lists from Memory 27

    Define Key Terms 27

    Q&A 28

Chapter 2 Network Structure Models 37

“Do I Know This Already?” Quiz 37

Foundation Topics 40

Hierarchical Network Models 40

    Benefits of the Hierarchical Model 40

    Hierarchical Network Design 41

        Core Layer 41

        Distribution Layer 42

        Access Layer 43

    Hierarchical Model Examples 45

Cisco Enterprise Architecture Model 47

    Enterprise Campus Module 48

    Enterprise Edge Area 50

        E-Commerce Module 50

        Internet Connectivity Module 51

        VPN/Remote Access 52

        Enterprise WAN 53

    Service Provider Edge Module 54

    Remote Modules 55

        Enterprise Branch Module 56

        Enterprise Data Center Module 56

        Enterprise Teleworker Module 56

    Borderless Network Services 58

High Availability Network Services 58

    Workstation-to-Router Redundancy and LAN High Availability Protocols 59

        ARP 59

        Explicit Configuration 59

        RDP 59

        RIP 59

        HSRP 60

        VRRP 61

        GLBP 61

    Server Redundancy 61

    Route Redundancy 62

        Load Balancing 62

        Increasing Availability 62

    Link Media Redundancy 64

References and Recommended Reading 65

Exam Preparation Tasks 66

    Review All Key Topics 66

    Complete Tables and Lists from Memory 66

    Define Key Terms 66

    Q&A 66

Part II LAN and WAN Design

Chapter 3 Enterprise LAN Design 79

“Do I Know This Already?” Quiz 79

Foundation Topics 82

LAN Media 82

    Ethernet Design Rules 83

        100-Mbps Fast Ethernet Design Rules 84

        Gigabit Ethernet Design Rules 86

        1000BASE-LX Long-Wavelength Gigabit Ethernet 86

        1000BASE-SX Short-Wavelength Gigabit Ethernet 87

        1000BASE-CX Gigabit Ethernet over Coaxial Cable 87

        1000BASE-T Gigabit Ethernet over UTP 87

    10 Gigabit Ethernet Design Rules 88

        10GE Media Types 88

    EtherChannel 89

    Comparison of Campus Media 89

LAN Hardware 89

    Repeaters 90

    Hubs 90

    Bridges 91

    Switches 91

    Routers 92

    Layer 3 Switches 93

Campus LAN Design and Best Practices 94

    Best Practices for Hierarchical Layers 95

        Access Layer Best Practices 96

        Distribution Layer Best Practices 96

        Core Layer Best Practices 98

    Large-Building LANs 101

    Enterprise Campus LANs 102

        Edge Distribution 103

    Medium-Size LANs 103

    Small and Remote Site LANs 103

    Server Farm Module 104

        Server Connectivity Options 105

    Enterprise Data Center Infrastructure 105

    Campus LAN QoS Considerations 106

    Multicast Traffic Considerations 108

        CGMP 108

        IGMP Snooping 109

References and Recommended Readings 109

Exam Preparation Tasks 110

    Review All Key Topics 110

    Complete Tables and Lists from Memory 110

    Define Key Terms 110

    Q&A 110

Chapter 4 Data Center Design 121

“Do I Know This Already?” Quiz 121

Foundation Topics 124

Enterprise DC Architectures 124

    Data Center 3.0 Components 125

    Data Center 3.0 Topology Components 127

Challenges in the DC 127

    Data Center Facility Aspects 128

    Data Center Space 130

    Data Center Power 131

    Data Center Cooling 132

    Data Center Heat 133

    Data Center Cabling 133

Enterprise DC Infrastructure 135

    Defining the DC Access Layer 136

    Defining the DC Aggregation Layer 138

    Defining the DC Core Layer 139

Virtualization Overview 141

    Challenges 141

    Defining Virtualization and Benefits 141

    Types of Virtualization 142

Virtualization Technologies 143

    VSS 143

    VRF 143

    vPC 143

    Device Contexts 144

    Server Virtualization 144

Network Virtualization Design Considerations 144

    Access Control 145

    Path Isolation 145

    Services Edge 145

References and Recommended Readings 145

Exam Preparation Tasks 147

    Review All Key Topics 147

    Complete Tables and Lists from Memory 148

    Define Key Terms 148

    Q&A 148

Chapter 5 Wireless LAN Design 153

“Do I Know This Already?” Quiz 153

Foundation Topics 155

Wireless LAN Technologies 155

    WLAN Standards 155

        ISM and UNII Frequencies 156

        Summary of WLAN Standards 157

    Service Set Identifier 157

    WLAN Layer 2 Access Method 157

    WLAN Security 157

        Unauthorized Access 158

        WLAN Security Design Approach 158

        IEEE 802.1X-2001 Port-Based Authentication 159

        Dynamic WEP Keys and LEAP 159

        Controlling WLAN Access to Servers 159

Cisco Unified Wireless Network 160

    Cisco UWN Architecture 160

    LWAPP 162

        CAPWAP 163

        Cisco Unified Wireless Network Split-MAC Architecture 163

        Local MAC 164

        AP Modes 164

        LWAPP Discovery of WLC 166

    WLAN Authentication 167

        Authentication Options 168

    WLAN Controller Components 169

        WLC Interface Types 169

        AP Controller Equipment Scaling 171

    Roaming and Mobility Groups 173

        Intracontroller Roaming 173

        Layer 2 Intercontroller Roaming 173

        Layer 3 Intercontroller Roaming 174

        Mobility Groups 174

WLAN Design 176

    Controller Redundancy Design: Deterministic vs. Dynamic 176

        N+1 WLC Redundancy 176

        N+N WLC Redundancy 177

        N+N+1 WLC Redundancy 177

    Radio Management and Radio Groups 178

        RF Groups 179

    RF Site Survey 179

    Using EoIP Tunnels for Guest Services 181

    Wireless Mesh for Outdoor Wireless 181

        Mesh Design Recommendations 182

    Campus Design Considerations 183

    Branch Design Considerations 184

        Local MAC 184

        REAP 184

        Hybrid REAP 184

        Branch Office Controller Options 185

References and Recommended Readings 186

Exam Preparation Tasks 187

    Review All Key Topics 187

    Complete Tables and Lists from Memory 187

    Define Key Terms 187

    Q&A 188

Chapter 6 WAN Technologies 199

“Do I Know This Already?” Quiz 199

Foundation Topics 202

WAN Overview 202

    WAN Defined 202

    WAN Connection Modules 203

WAN Transport Technologies 204

    ISDN 205

        ISDN BRI Service 205

        ISDN PRI Service 205

    Digital Subscriber Line 206

    Cable 206

    Wireless 207

    Frame Relay 208

    Time-Division Multiplexing 209

    Metro Ethernet 209

    SONET/SDH 209

    Multiprotocol Label Switching 211

    Dark Fiber 211

    Dense Wavelength-Division Multiplexing 212

    Ordering WAN Technology and Contracts 212

WAN Design Methodology 213

    Response Time 214

    Throughput 214

    Reliability 215

    Bandwidth Considerations 215

    WAN Link Categories 216

    Optimizing Bandwidth Using QoS 217

        Queuing, Traffic Shaping, and Policing 217

        Classification 218

        Congestion Management 218

        Priority Queuing 218

        Custom Queuing 218

        Weighted Fair Queuing 218

        Class-Based Weighted Fair Queuing 218

        Low-Latency Queuing 219

        Traffic Shaping and Policing 219

        Link Efficiency 220

        Window Size 220

References and Recommended Readings 220

Exam Preparation Tasks 221

    Review All Key Topics 221

    Complete Tables and Lists from Memory 221

    Define Key Terms 221

    Q&A 222

Chapter 7 WAN Design 227

“Do I Know This Already?” Quiz 227

Foundation Topics 230

Traditional WAN Technologies 230

    Hub-and-Spoke Topology 230

    Full-Mesh Topology 231

    Partial-Mesh Topology 231

Remote-Access Network Design 232

VPN Network Design 232

Enterprise VPN vs. Service Provider VPN 233

    Enterprise VPNs 234

    Service Provider Offerings 234

    Enterprise Managed VPN: IPsec 234

        IPsec Direct Encapsulation 234

        Cisco Easy VPN 235

        Generic Routing Encapsulation 236

        IPsec DMVPN 236

        IPsec Virtual Tunnel Interface Design 237

        Layer 2 Tunneling Protocol Version 3 237

    Service Provider Managed Offerings 237

        Metro Ethernet 237

        Virtual Private LAN Services 238

        MPLS 238

        MPLS Layer 3 Design Overview 239

        VPN Benefits 239

WAN Backup Design 240

    Load-Balancing Guidelines 240

    WAN Backup over the Internet 241

Enterprise WAN Architecture 241

    Cisco Enterprise MAN/WAN 243

    Enterprise WAN/MAN Architecture Comparison 243

Enterprise WAN Components 245

    Comparing Hardware and Software 247

Enterprise Branch Architecture 248

    Branch Design 248

    Enterprise Branch Profiles 248

        ISR G2 New Features 249

        Small Branch Design 250

        Medium Branch Design 250

        Large Branch Design 252

Enterprise Teleworker Design 254

    ISRs for Teleworkers 254

References and Recommended Readings 255

Exam Preparation Tasks 256

    Review All Key Topics 256

    Complete Tables and Lists from Memory 256

    Define Key Terms 257

    Q&A 257

Part III The Internet Protocol and Routing Protocols

Chapter 8 Internet Protocol Version 4 265

“Do I Know This Already?” Quiz 265

Foundation Topics 268

IPv4 Header 268

    ToS 271

    IPv4 Fragmentation 274

IPv4 Addressing 275

    IPv4 Address Classes 276

        Class A Addresses 277

        Class B Addresses 277

        Class C Addresses 277

        Class D Addresses 277

        Class E Addresses 278

    IPv4 Address Types 278

    IPv4 Private Addresses 279

    NAT 279

    Private and Public IP Address and NAT Guidelines 280

IPv4 Address Subnets 282

    Mask Nomenclature 283

    IP Address Subnet Design 283

    Determining the Network Portion of an IP Address 285

    Variable-Length Subnet Masks 286

        VLSM Address Assignment: Example 1 286

        Loopback Addresses 288

        IP Telephony Networks 288

        VLSM Address Assignment: Example 2 289

Address Assignment and Name Resolution 290

    Recommended Practices of IP Address Assignment 290

    BOOTP 291

    DHCP 291

    DNS 292

    ARP 295

References and Recommended Readings 296

Exam Preparation Tasks 297

    Review All Key Topics 297

    Complete Tables and Lists from Memory 297

    Define Key Terms 297

    Q&A 298

Chapter 9 Internet Protocol Version 6 305

“Do I Know This Already?” Quiz 305

Foundation Topics 308

Introduction to IPv6 308

IPv6 Header 309

IPv6 Address Representation 311

    IPv4-Compatible IPv6 Addresses 312

    IPv6 Prefix Representation 312

IPv6 Address Scope Types and Address Allocations 313

    IPv6 Address Allocations 313

    IPv6 Unicast Address 314

        Global Unicast Addresses 314

        Link-Local Addresses 315

        Unique Local IPv6 Address 315

        Global Aggregatable IPv6 Address 316

        IPv4-Compatible IPv6 Address 316

    IPv6 Anycast Addresses 316

    IPv6 Multicast Addresses 317

IPv6 Mechanisms 320

    ICMPv6 320

    IPv6 Neighbor Discovery Protocol 320

    IPv6 Name Resolution 321

    Path MTU Discovery 322

    IPv6 Address-Assignment Strategies 322

        Link-Local Address (Stateless Autoconfiguration) 322

        Autoconfiguration of Globally Unique IP address 323

        DHCPv6 324

    IPv6 Security 324

IPv6 Routing Protocols 325

    RIPng 325

    EIGRP for IPv6 325

    OSPFv3 325

    IS-IS for IPv6 325

    BGP4 Multiprotocol Extensions (MP-BGP) for IPv6 326

IPv4 to IPv6 Transition Mechanisms and Deployment Models 326

    Dual-Stack Mechanism 326

    IPv6 over IPv4 Tunnels 326

    Protocol Translation Mechanisms 328

    IPv6 Deployment Models 329

        Dual-Stack Model 329

        Hybrid Model 330

        Service Block Model 330

        IPv6 Deployment Model Comparison 332

IPv6 Comparison with IPv4 333

References and Recommended Readings 334

Exam Preparation Tasks 336

    Review All Key Topics 336

    Complete Tables and Lists from Memory 337

    Define Key Terms 337

    Q&A 337

Chapter 10 Routing Protocol Characteristics, RIP, and EIGRP 345

“Do I Know This Already?” Quiz 345

Foundation Topics 348

Routing Protocol Characteristics 348

    Static Versus Dynamic Route Assignment 348

    Interior Versus Exterior Routing Protocols 350

    Distance-Vector Routing Protocols 351

        EIGRP 351

    Link-State Routing Protocols 352

    Distance-Vector Routing Protocols Versus Link-State Protocols 352

    Hierarchical Versus Flat Routing Protocols 353

    Classless Versus Classful Routing Protocols 353

    IPv4 Versus IPv6 Routing Protocols 354

    Administrative Distance 355

Routing Protocol Metrics and Loop Prevention 356

    Hop Count 356

    Bandwidth 357

    Cost 358

    Load 358

    Delay 359

    Reliability 359

Maximum Transmission Unit 360

    Routing Loop-Prevention Schemes 360

        Split Horizon 360

        Poison Reverse 361

        Counting to Infinity 361

    Triggered Updates 361

    Summarization 361

RIPv2 and RIPng 362

    Authentication 362

        MD5 Authentication 362

    RIPv2 Routing Database 362

    RIPv2 Message Format 363

    RIPv2 Timers 364

    RIPv2 Design 364

    RIPv2 Summary 364

    RIPng 365

        RIPng Timers 365

        Authentication 365

        RIPng Message Format 365

        RIPng Design 366

        RIPng Summary 366


    EIGRP Components 367

        Protocol-Dependent Modules 368

        Neighbor Discovery and Recovery 368

        RTP 368

        DUAL 368

    EIGRP Timers 369

    EIGRP Metrics 370

    EIGRP Packet Types 371

    EIGRP Design 372

    EIGRP for IPv4 Summary 373

    EIGRP for IPv6 (EIGRPv6) Networks 373

        EIGRP for IPv6 Design 374

        EIGRP for IPv6 Summary 374

References and Recommended Readings 375

Exam Preparation Tasks 377

    Review All Key Topics 377

    Complete Tables and Lists from Memory 377

    Define Key Terms 377

    Q&A 377

Chapter 11 OSPF, BGP, Route Manipulation, and IP Multicast 387

“Do I Know This Already?” Quiz 387

Foundation Topics 391

OSPFv2 391

    OSPFv2 Metric 391

    OSPFv2 Adjacencies and Hello Timers 392

    OSPFv2 Areas 393

    OSPF Router Types 394

    OSPF DRs 395

    LSA Types 396

        Autonomous System External Path Types 397

    OSPF Stub Area Types 397

        Stub Areas 397

        Totally Stubby Areas 398

        NSSAs 398

    Virtual Links 399

    OSPFv2 Router Authentication 399

    OSPFv2 Summary 399

OSPFv3 400

    OSPFv3 Changes from OSPFv2 400

    OSPFv3 Areas and Router Types 401

    OSPFv3 LSAs 401

    OSPFv3 Summary 404

BGP 404

    BGP Neighbors 405

        eBGP 406

        iBGP 406

    Route Reflectors 407

    Confederations 409

    BGP Administrative Distance 409

    BGP Attributes, Weight, and the BGP Decision Process 409

        BGP Path Attributes 410

        Next-Hop Attribute 411

        Local Preference Attribute 411

        Origin Attribute 411

        Autonomous System Path Attribute 412

        MED Attribute 412

        Community Attribute 413

        Atomic Aggregate and Aggregator Attributes 413

        Weight 414

        BGP Decision Process 414

    BGP Summary 415

Route Manipulation 416

    PBR 416

    Route Summarization 416

    Route Redistribution 419

        Default Metric 420

        OSPF Redistribution 421

    Route Filtering 421

    Routing Protocols on the Hierarchical Network Infrastructure 422

IP Multicast Review 423

    Multicast Addresses 423

    Layer 3-to-Layer 2 Mapping 424

    IGMP 425

        IGMPv1 425

        IGMPv2 425

        IGMPv3 426

        CGMP 426

        IGMP Snooping 427

    Sparse Versus Dense Multicast 427

    Multicast Source and Shared Trees 428

    PIM 428

        PIM-SM 429

        PIM DR 429

        Auto-RP 429

        PIMv2 Bootstrap Router 430

    DVMRP 430

    IPv6 Multicast Addresses 430

References and Recommended Readings 431

Exam Preparation Tasks 433

    Review All Key Topics 433

    Complete Tables and Lists from Memory 433

    Define Key Terms 433

    Q&A 434

Part IV Security, Convergence, Network Management

Chapter 12 Managing Security 445

“Do I Know This Already?” Quiz 445

Foundation Topics 448

Network Security Overview 448

    Security Legislation 448

    Security Threats 450

        Reconnaissance and Port Scanning 450

        Vulnerability Scanners 451

        Unauthorized Access 452

    Security Risks 453

        Targets 453

        Loss of Availability 454

        Integrity Violations and Confidentiality Breaches 455

Security Policy and Process 456

    Security Policy Defined 457

    Basic Approach of a Security Policy 458

    Purpose of Security Policies 458

    Security Policy Components 459

    Risk Assessment 459

    Risk Index 460

    Continuous Security 461

    Integrating Security Mechanisms into Network Design 462

Trust and Identity Management 462

    Trust 463

        Domains of Trust 463

    Identity 464

        Passwords 464

        Tokens 464

        Certificates 465

    Access Control 466

Secure Connectivity 466

    Encryption Fundamentals 466

    Encryption Keys 467

    VPN Protocols 467

    Transmission Confidentiality 469

    Data Integrity 469

Threat Defense 470

    Physical Security 470

    Infrastructure Protection 471

    Security Management Solutions 472

References and Recommended Readings 473

Exam Preparation Tasks 474

    Review All Key Topics 474

    Complete Tables and Lists from Memory 474

    Define Key Terms 475

    Q&A 475

Chapter 13 Security Solutions 481

“Do I Know This Already?” Quiz 481

Foundation Topics 484

Cisco SAFE Architecture 484

    Network Security Platforms 485

    Cisco Security Control Framework 486

Trust and Identity Technologies 486

    Firewall ACLs 487

    Cisco NAC Appliance 488

    Cisco Identity-Based Network Services 489

    Identity and Access Control Deployments 489

Detecting and Mitigating Threats 490

    Threat Detection and Mitigation Technologies 491

    Threat-Detection and Threat-Mitigation Solutions 492

    Cisco IronPort ESA 493

    Cisco IronPort WSA 494

Security Management Applications 495

    Security Platform Solutions 495

    Security Management Network 496

Integrating Security into Network Devices 497

    IOS Security 498

    ISR G2 Security Hardware Options 499

    Cisco Security Appliances 499

    Intrusion Prevention 500

    Catalyst 6500 Service Modules 500

    Endpoint Security 502

Securing the Enterprise 502

    Implementing Security in the Campus 502

    Implementing Security in the Data Center 503

    Implementing Security in the Enterprise Edge and WAN 504

References and Recommended Readings 507

Exam Preparation Tasks 508

    Review All Key Topics 508

    Complete Tables and Lists from Memory 508

    Define Key Terms 509

    Q&A 509

Chapter 14 Voice and Video Design 515

“Do I Know This Already?” Quiz 515

Foundation Topics 518

Traditional Voice Architectures 518

    PBX and PSTN Switches 518

    Local Loop and Trunks 519

    Ports 520

    Major Analog and Digital Signaling Types 521

        Loop-Start Signaling 522

        Ground-Start Signaling 522

        E&M Signaling 523

        CAS and CCS Signaling 524

    PSTN Numbering Plan 526

    Other PSTN Services 527

        Centrex Services 528

        Voice Mail 528

        Database Services 528

        IVR 528

        ACD 528

    Voice Engineering Terminology 528

        Grade of Service 528

        Erlangs 528

        Centum Call Second 529

        Busy Hour 529

        Busy-Hour Traffic 529

        Blocking Probability 530

        Call Detail Records 530

Converged Multiservice Networks 530

    VoIP 531

    IPT Components 532

        Design Goals of IP Telephony 534

    IPT Deployment Models 535

        Single-Site Deployment 535

        Multisite WAN with Centralized Call Processing Model 536

        Multisite WAN with Distributed Call Processing Model 536

        Unified CallManager Express Deployments 537

    Video Deployment Considerations 537

    Codecs 539

        Analog-to-Digital Signal Conversion 540

        Codec Standards 540

    VoIP Control and Transport Protocols 541

        DHCP, DNS, and TFTP 542

        SCCP 542

        RTP and RTCP 543

        MGCP 544

        H.323 544

        H.264 547

        SIP 548

IPT Design 549

    Bandwidth 550

        VAD 550

    Calculating Voice Bandwidth 551

    Delay Components in VoIP Networks 552

    Packet Loss 555

    Echo Cancellation 555

    QoS and Bandwidth Mechanisms for VoIP and Video Networks 555

        cRTP 556

        IEEE 802.1P 556

        Resource Reservation Protocol 557

        LFI 557

        LLQ 557

        Auto QoS 559

    IPT Design Recommendations 560

        Service Class Recommendations 561

References and Recommended Readings 562

Exam Preparation Tasks 564

    Review All Key Topics 564

    Complete Tables and Lists from Memory 564

    Define Key Terms 565

    Q&A 565

Chapter 15 Network Management Protocols 575

“Do I Know This Already?” Quiz 575

Foundation Topics 578

Simple Network Management Protocol 579

    SNMP Components 579

    MIB 580

    SNMP Message Versions 581

        SNMPv1 581

        SNMPv2 582

        SNMPv3 582

Other Network Management Technologies 583

    RMON 583

        RMON2 584

    NetFlow 585

        NetFlow Compared to RMON and SNMP 586

    CDP 587

    Syslog 588

References and Recommended Reading 589

Exam Preparation Tasks 591

    Review All Key Topics 591

    Complete Tables and Lists from Memory 591

    Define Key Terms 591

    Q&A 592

Part V Comprehensive Scenarios and Final Prep

Chapter 16 Comprehensive Scenarios 599

Scenario One: Pearland Hospital 599

    Scenario One Questions 600

    Scenario One Answers 601

Scenario Two: Big Oil and Gas 604

    Scenario Two Questions 604

    Scenario Two Answers 605

Scenario Three: Beauty Things Store 606

    Scenario Three Questions 607

    Scenario Three Answers 608

Scenario Four: Falcon Communications 608

    Scenario Four Questions 609

    Scenario Four Answers 609

Chapter 17 Final Preparation 613

Tools for Final Preparation 613

Pearson Cert Practice Test Engine and Questions on the CD 613

    Install the Software from the CD 614

    Activate and Download the Practice Exam 614

    Activating Other Exams 615

    Premium Edition 615

The Cisco Learning Network 615

Memory Tables 615

Chapter-Ending Review Tools 616

Suggested Plan for Final Review/Study 616

Subnetting Practice 616

Using the Exam Engine 617

Summary 618

Part VI Appendixes

Appendix A Answers to the “Do I Know This Already?” Quizzes and Q&A Questions 623

Appendix B CCDA Exam Updates: Version 1.0 657

Appendix C OSI Model, TCP/IP Architecture, and Numeric Conversion 661

Glossary 677

Elements Available on the CD

Appendix D Memory Tables

Appendix E Memory Tables Answer Key

9781587142574    TOC    5/5/2011

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Other Collection and Use of Information

Application and System Logs

Pearson automatically collects log data to help ensure the delivery, availability and security of this site. Log data may include technical information about how a user or visitor connected to this site, such as browser type, type of computer/device, operating system, internet service provider and IP address. We use this information for support purposes and to monitor the health of the site, identify problems, improve service, detect unauthorized access and fraudulent activity, prevent and respond to security incidents and appropriately scale computing resources.

Web Analytics

Pearson may use third party web trend analytical services, including Google Analytics, to collect visitor information, such as IP addresses, browser types, referring pages, pages visited and time spent on a particular site. While these analytical services collect and report information on an anonymous basis, they may use cookies to gather web trend information. The information gathered may enable Pearson (but not the third party web trend services) to link information with application and system log data. Pearson uses this information for system administration and to identify problems, improve service, detect unauthorized access and fraudulent activity, prevent and respond to security incidents, appropriately scale computing resources and otherwise support and deliver this site and its services.

Cookies and Related Technologies

This site uses cookies and similar technologies to personalize content, measure traffic patterns, control security, track use and access of information on this site, and provide interest-based messages and advertising. Users can manage and block the use of cookies through their browser. Disabling or blocking certain cookies may limit the functionality of this site.

Do Not Track

This site currently does not respond to Do Not Track signals.


Pearson uses appropriate physical, administrative and technical security measures to protect personal information from unauthorized access, use and disclosure.


This site is not directed to children under the age of 13.


Pearson may send or direct marketing communications to users, provided that

  • Pearson will not use personal information collected or processed as a K-12 school service provider for the purpose of directed or targeted advertising.
  • Such marketing is consistent with applicable law and Pearson's legal obligations.
  • Pearson will not knowingly direct or send marketing communications to an individual who has expressed a preference not to receive marketing.
  • Where required by applicable law, express or implied consent to marketing exists and has not been withdrawn.

Pearson may provide personal information to a third party service provider on a restricted basis to provide marketing solely on behalf of Pearson or an affiliate or customer for whom Pearson is a service provider. Marketing preferences may be changed at any time.

Correcting/Updating Personal Information

If a user's personally identifiable information changes (such as your postal address or email address), we provide a way to correct or update that user's personal data provided to us. This can be done on the Account page. If a user no longer desires our service and desires to delete his or her account, please contact us at and we will process the deletion of a user's account.


Users can always make an informed choice as to whether they should proceed with certain services offered by Cisco Press. If you choose to remove yourself from our mailing list(s) simply visit the following page and uncheck any communication you no longer want to receive:

Sale of Personal Information

Pearson does not rent or sell personal information in exchange for any payment of money.

While Pearson does not sell personal information, as defined in Nevada law, Nevada residents may email a request for no sale of their personal information to

Supplemental Privacy Statement for California Residents

California residents should read our Supplemental privacy statement for California residents in conjunction with this Privacy Notice. The Supplemental privacy statement for California residents explains Pearson's commitment to comply with California law and applies to personal information of California residents collected in connection with this site and the Services.

Sharing and Disclosure

Pearson may disclose personal information, as follows:

  • As required by law.
  • With the consent of the individual (or their parent, if the individual is a minor)
  • In response to a subpoena, court order or legal process, to the extent permitted or required by law
  • To protect the security and safety of individuals, data, assets and systems, consistent with applicable law
  • In connection the sale, joint venture or other transfer of some or all of its company or assets, subject to the provisions of this Privacy Notice
  • To investigate or address actual or suspected fraud or other illegal activities
  • To exercise its legal rights, including enforcement of the Terms of Use for this site or another contract
  • To affiliated Pearson companies and other companies and organizations who perform work for Pearson and are obligated to protect the privacy of personal information consistent with this Privacy Notice
  • To a school, organization, company or government agency, where Pearson collects or processes the personal information in a school setting or on behalf of such organization, company or government agency.


This web site contains links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects Personal Information. This privacy statement applies solely to information collected by this web site.

Requests and Contact

Please contact us about this Privacy Notice or if you have any requests or questions relating to the privacy of your personal information.

Changes to this Privacy Notice

We may revise this Privacy Notice through an updated posting. We will identify the effective date of the revision in the posting. Often, updates are made to provide greater clarity or to comply with changes in regulatory requirements. If the updates involve material changes to the collection, protection, use or disclosure of Personal Information, Pearson will provide notice of the change through a conspicuous notice on this site or other appropriate way. Continued use of the site after the effective date of a posted revision evidences acceptance. Please contact us if you have questions or concerns about the Privacy Notice or any objection to any revisions.

Last Update: November 17, 2020

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