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CCNA Voice Official Exam Certification Guide (640-460 IIUC), Rough Cuts

Rough Cuts

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  • About Rough Cuts
  • Rough Cuts are manuscripts that are developed but not yet published, available through Safari. Rough Cuts provide you access to the very latest information on a given topic and offer you the opportunity to interact with the author to influence the final publication.

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  • Description
  • Sample Content
  • Updates
  • Copyright 2009
  • Dimensions: 7-3/8 X 9-1/8
  • Pages: 576
  • Edition: 1st
  • Rough Cuts
  • ISBN-10: 1-58705-833-2
  • ISBN-13: 978-1-58705-833-2

This is a working draft of a pre-release book. It is available before the published date as part of the Rough Cuts service.

  • Master IIUC 640-460 exam topics with the official study guide
  • Assess your knowledge with chapter-opening quizzes
  • Review key concepts with Exam Preparation Tasks
  • Practice with realistic exam questions on the CD-ROM

CCNA Voice Official Exam Certification Guide is a best of breed Cisco exam study guide that focuses specifically on the objectives for the CCNA Voice IIUC 640-460 exam. Senior voice instructors and network engineers Jeremy Cioara, Michael Cavanaugh, and Kris Krake share preparation hints and test-taking tips, helping you identify areas of weakness and improve both your conceptual knowledge and hands-on skills. Material is presented in a concise manner, focusing on increasing your understanding and retention of exam topics.

CCNA Voice Official Exam Certification Guide presents you with an organized test preparation routine through the use of proven series elements and techniques. “Do I Know This Already?” quizzes open each chapter and allow you to decide how much time you need to spend on each section. Exam topic lists make referencing easy. Chapter-ending Exam Preparation Tasks sections help drill you on key concepts you must know thoroughly.

The companion CD-ROM contains a powerful testing engine that allows you to focus on individual topic areas or take complete, timed exams. The assessment engine also tracks your performance and provides feedback on a module-by-module basis, presenting question-by-question remediation to the text and laying out a complete study plan for review.

Well-regarded for its level of detail, assessment features, and challenging review questions and exercises, this official study guide helps you master the concepts and techniques that will enable you to succeed on the exam the first time.

CCNA Voice Official Exam Certification Guide is part of a recommended learning path from Cisco that includes simulation and hands-on training from authorized Cisco Learning Partners and self-study products from Cisco Press. To find out more about instructor-led training, e-learning, and hands-on instruction offered by authorized Cisco Learning Partners worldwide, please visit

The official study guide helps you master all the topics on the IIUC exam, including

  • Connecting IP phones to the LAN infrastructure
  • Cisco Unified CME installation
  • Cisco Unified CME IP phone configuration
  • Cisco Unified CME voice productivity features
  • Gateway and trunk concepts and configuration
  • Cisco Unity Express concepts and configuration
  • Smart Business Communications System
  • Configuring and maintaining the UC500 for voice

Companion CD-ROM

The CD-ROM contains an electronic copy of the book and more than 250 practice questions for the IIUC exam.

Online Sample Chapter

Installing Cisco Unified Communications Manager Express

Table of Contents

Part I Voice Perspectives 3

Chapter 1 Perspectives on Voice Before Convergence 5

    “Do I Know This Already?” Quiz 5

Foundation Topics 8

    Where It All Began: Analog Connections 8

    Loop Start and Ground Start Signaling 9

    Supervisory Signaling 11

    Informational Signaling 11

    Address Signaling 12

    The Evolution: Digital Connections 12

    Converting Analog to Digital Signals 13

    Sending Multiple Calls over a Single Line 16

    Understanding the PSTN 21

    The Pieces of the PSTN 21

    Understanding PBX and Key Systems 22

    Connections to and Between the PSTN 23

    PSTN Numbering Plans 25

Exam Preparation Tasks 27

    Review All the Key Topics 27

    Definitions of Key Terms 27

Chapter 2 Perspectives on Voice After Convergence 31

    “Do I Know This Already?” Quiz 31

Foundation Topics 34

    VoIP: Why It Is a Big Deal for Businesses 34

    The Cisco VoIP Structure 35

    Infrastructure Layer 36

    Call Processing Layer 36

    Applications Layer 40

    Endpoints Layer 44

Exam Preparation Tasks 52

    Review All the Key Topics 52

    Definitions of Key Terms 52

    References Used in This Chapter 53

Part II Unified Voice Using Call Manager Express 55

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