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CCNA Voice Portable Command Guide


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  • The compact, convenient Cisco CCNA® Voice command reference: every command exam candidates need, in one portable resource!
  • Practical, example-rich information for every command on Cisco's new CCNA® Voice exams
  • Real-world scenarios help pros work more efficiently, and pass the first time
  • Covers voice fundamentals, Unified Voice, Cisco Unified CME, CUCM telephony, mobility, Unity Connection, Unified Presence, and more
  • Perfect take-anywhere resource: no need for thick books or Web access

  • Copyright 2013
  • Edition: 1st
  • Book
  • ISBN-10: 1-58720-442-8
  • ISBN-13: 978-1-58720-442-5

Preparing for the latest CCNA® Voice exam? Here are all the CCNA Voice commands you’ll need to prepare for the Cisco 640-461 ICOMM v8.0 Exam, in one handy, condensed resource. Filled with valuable, easy-to-access information, the CCNA Voice Portable Command Guide is portable enough for you to use whether you’re in the server room or the equipment closet. This quick reference summarizes all commands, keywords, command arguments, and associated prompts relevant for Exam 640-461, and offers tips and examples for applying these commands in live Cisco Unified Communications environments.

Topics covered include

Fundamentals: Unified Communications components, functions, call signaling, media flows, and VoIP quality

Preparation: Configure Cisco switches, routers, and other devices to support Unified Voice

Provisioning: Create/modify users, accounts, endpoints, directory numbers, user and mobility features, and calling privileges

Messaging and Presence: Configure voice messaging, Cisco Unity Connection, and Cisco Unified Presence

Management/Monitoring: Generate reports, monitor voicemail usage, perform backups, and more

Support: Verify PSTN connectivity and define fault domains; troubleshoot endpoints, call quality, and voicemail

  • Access all CCNA Voice commands–use as a quick, offline resource for research and solutions
  • Logical how-to topic groupings provide one-stop research
  • Great for review before CCNA Voice 640-461 certification exams
  • Includes configuration examples for Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Presence
  • Compact size makes it easy to carry with you, wherever you go
  • “Create Your Own Journal” section with blank, lined pages allows you to personalize the book for your needs
  • “What Do You Want to Do?” chart inside cover helps you quickly reference specific tasks

This book is part of the Cisco Press® Certification Self-Study Product Family, which offers readers a self-paced study routine for Cisco® certification exams. Titles in the Cisco Press Certification Self-Study Product Family are part of a recommended learning program from Cisco that includes simulation and hands-on training from authorized Cisco Learning Partners and self-study products from Cisco Press.

Online Sample Chapter

CCNA Voice Portable Command Guide: Cisco Unity Connection and Cisco Unified Presence

Sample Pages

Download the sample pages (includes Chapter 7 and Index)

Table of Contents

CHAPTER 1 Voice Fundamentals for Unified Communication 1

Voice Fundamentals 1

Cisco VoIP Structure 3

Common Topologies 3

CHAPTER 2 Cisco Switch, Router, and Phone Fundamentals for Unified Voice 7

Technology Overview—Device Connections: Router, Switch, IP Phones 7

Topology 8

Configuration 9

    Configure the Router’s Hostname 9

    Configure the Router for InterVLAN Routing 9

    Configure the PoE Switch for Basic Connectivity 10

Configure Voice and Data VLANs on the PoE Switch 11

    Configure One Interface for the Data VLAN 11

    Configure One Interface for the Voice VLAN 11

    Configure One Interface for Both the Data VLAN and the Voice VLAN 12

Reset the Cisco 7965G Unified IP Phone to Factory Defaults 13

Verification 13

Troubleshooting 14

    Actively Debug Issues When They Arise 14

CHAPTER 3 Cisco Unified Communications Manager Express 15

Topology 15

Administration Interfaces 16

Configuration 16

    Configuring Cisco Unified Communications Manager Express for the First Time 16

Accessing and Using the Cisco Configuration Professional 16

Basic Telephony Settings 23

CHAPTER 4 Cisco Unified CME Features 49

Creating Extensions 49

Modifying Extensions 63

Deleting Extensions 65

Cloning Extensions 66

Creating Phones and Users 67

Modifying Phones and Users 82

Deleting Phones and Users 83

Other Telephony Features 85

CHAPTER 5 Cisco Unifi ed Communications Manager (CUCM) Administration and Management 87

Topology 88

Cisco Unified Communications Manager Administration Interfaces 88

Accessing the Management GUI and CLI Interfaces 89

    Accessing and Using the Web GUI 89

    Accessing and Using the CLI 91

Changing CUCM Name to IP Address for DNS Independence 93

Configuring a Unified CM Group 97

Configuring a Phone NTP Reference 99

Configuring a Date/Time Group 99

Configuring a Region 101

Configuring Locations 104

Configuring Device Pools 105

Configuring a Partition 106

Configuring a Calling Search Space 108

Activating Services and Features 109

Creating a Phone Button Template 111

Creating a Softkey Template 112

Creating a Common Phone Profile 114

Creating an Application User with Administrative Rights 116

Creating an Application User with Read-Only Rights 118

Creating an End User Manually 118

Adding Users via LDAP Synchronization 119

Configuring LDAP Authentication for End Users 122

Adding an IP Phone to CUCM Manually 123

Adding a Directory Number (DN) to a Phone 125

Adding Phones Using Auto-registration 128

Adding End Users and Phones with the Bulk Administration Tool (BAT) 130

Configuring an H.323 Gateway in CUCM 134

Configuring a Route Pattern 135

CHAPTER 6 Cisco Unified Communications Manager (CUCM) Telephony and Mobility Features 139

Topology 140

Configuring a Hunt Group 140

Configuring a Line Group 140

Configuring a Hunt List 143

Configuring a Hunt Pilot 144

Configuring Shared Lines 145

Configuring Barge and Privacy 147

Configuring Call Forward 149

Configuring Call Pickup 152

Configuring Call Park 154

Configuring Directed Call Park 155

Configuring Native Presence (Busy Lamp Field [BLF] Speed Dial) 156

Configuring Extension Mobility 159

Configuring Intercom 164

Configuring Mobile Connect 167

Configuring Mobile Voice Access (MVA) 172

Summary 175

CHAPTER 7 Cisco Unity Connection and Cisco Unifi ed Presence 177

Topology 178

Cisco Unity Connection Administration Interfaces 178

    Cisco Unity Connection 178

Configuring Class of Service in Cisco Unity Connection 180

Configuring Partitions and Search Spaces in Unity Connection 182

Configuring User Templates in Cisco Unity Connection 184

Managing Users in Cisco Unity Connection 185

    Adding Users Manually 185

    Importing Users via AXL from CUCM 186

    Importing Users with LDAP 189

    Importing Users with the Bulk Administration Tool (BAT) 191

Configuring Call Handlers in Cisco Unity Connection 195

Cisco Unity Connection Reports 200

Cisco Unified Presence Server Administration Interfaces 201

Cisco Unity Connection and Cisco Unified Presence Backup and Restore 201

CHAPTER 8 Management, Monitoring, and Troubleshooting CUCM 203

Topology 203

Cisco IP Phone Boot and Restart Processes 204

    Cisco IP Phone Boot Process 204

    Phone Restart Procedure 205

Troubleshooting Using the Phone Web Page 205

Dialed Number Analyzer 207

Cisco Unified Reporting 210

Cisco Real Time Monitoring Tool (RTMT) 211

Monitoring and Troubleshooting Using CLI Commands 216

Configuring Backup and Recovery 217

Summary 218

CHAPTER 9 Putting It All Together 219

Topology 219

Design 220

Configuration 220

Verification 223

Troubleshooting 223

APPENDIX Create Your Own Journal Here 225

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