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Implementing Cisco Collaboration Applications (CAPPS) Foundation Learning Guide (CCNP Collaboration Exam 300-085 CAPPS)

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  • Description
  • Sample Content
  • Updates
  • Copyright 2016
  • Dimensions: 7-3/8" x 9-1/8"
  • Pages: 464
  • Edition: 1st
  • eBook (Watermarked)
  • ISBN-10: 0-13-427288-9
  • ISBN-13: 978-0-13-427288-7

Now fully updated for the new Cisco CAPPS 300-085 exam, Implementing Cisco Collaboration Applications (CAPPS) Foundation Learning Guide is your Cisco® authorized learning tool for CCNP® Collaboration preparation. Part of the Cisco Press Foundation Learning Series, it teaches advanced skills for designing, deploying, configuring, and troubleshooting Cisco Collaboration and Unified Communications applications, devices, and networks.

Author Chris Olsen shows how to effectively use Cisco Unity Connection, Cisco Unity Express, Cisco Instant Message and Presence, Cisco TelePresence Video Communication Server, and Cisco TelePresence Management Suite in production environments.

He begins by introducing the server platforms and overlays that are the basis for all Cisco Unity Connection design and integration. Next, he presents in-depth coverage of a wide range of essential tasks–from user configuration to voicemail redundancy, configuring Cisco Jabber Mobile, to provisioning Cisco Prime Collaboration.

Each chapter opens with a list of topics that clearly identifies its focus. Each chapter ends with a summary of key concepts for quick study, as well as review questions to assess and reinforce your understanding. Throughout, configuration examples and sample verification outputs illustrate critical issues in network operation and troubleshooting.

Whether you are preparing for the CCNP Collaboration certification exams or you are just interested in learning about how to deploy and operate Cisco collaboration applications, you will find this book to be an invaluable resource.

  • Shows how to integrate Cisco Unity Connection with Cisco Unified Communications Manager or other PBXs
  • Covers configuring Cisco Unity Connection users, templates, service classes, distribution lists, security, LDAP, dial plans, and call management
  • Walks through Unified Messaging single Inbox configuration
  • Shows how to design, integrate, and configure feature-rich branch office messaging solutions with Cisco Unity Express
  • Explains Cisco Unified IM and Presence components, design, integration, deployment, and feature configuration
  • Covers Cisco Jabber and Cisco Jabber Mobile configuration
  • Guides you through deploying Cisco Collaboration Systems Applications with Cisco Prime Collaboration
  • Introduces Cisco TelePresence Management Suite (Cisco TMS) capabilities and scheduling options

This book is in the Foundation Learning Guide Series. These guides are developed together with Cisco® as the only authorized, self-paced learning tools that help networking professionals build their understanding of networking concepts and prepare for Cisco certification exams.

Table of Contents

    Introduction xxii

Chapter 1 Designing and Deploying Cisco Unity Connection 1

    Physical Server Choices for Cisco Collaboration System Applications 2

    VMware vSphere ESXi Virtualization 3

        Physical and Virtual Architecture Comparison 3

        Virtual Machine Encapsulation and Files 4

        Typical Versus Custom Virtual Machine Creation 5

        OVA Template for Cisco Unity Connection 7

        Resizing Virtual Machine Resources 8

        Shares and Reservations 9

        Virtual Switch and NIC Teaming 11

        NIC Teaming 12

        Storage Overview 13

    Sizing and Scaling Cisco Unity Connection Servers 14

        Active-Active, High-Availability Deployment 16

        Cisco Unity Connection Deployment Options 17

        Single-Site Deployment 17

        Centralized Multisite Deployment 18

        Decentralized Multisite Deployment 19

        Traffic-Pattern Evaluation Example 20

        Centralized Cisco Unity Connection System Example 21

        Cisco Unity Connection Networking 21

        Cisco Unity Connection Links 23

        Digital Networking with Active-Active Pairs 24

        Voice Profile for Internet Mail 24

        HTTPS Networking 25

    Cisco MediaSense Overview 27

        Cisco MediaSense Five-Server Deployment 28

        Cisco MediaSense Virtualization and Platform Overlays 30

    Video Compatibility Matrix and Network Topology 31

        Video Network Topology 31

        Design Guidelines for Video Greetings 32

        Video Greetings Operation 32

    Call Flows 33

        Leaving or Retrieving a Message 33

        Additional Call-Flow Options 34

    Voice-Messaging Call Flows in SRST and AAR Mode 35

        SRST and Cisco Unity Connection 35

        AAR and Cisco Unity Connection 36

    Summary 37

    Review Questions 37

Chapter 2 Integrating Cisco Unity Connection with Cisco Unified Communications Manager 39

    Cisco Unity Connection Administration 40

    Cisco Unified RTMT 40

    Cisco Prime Licensing for Voice Messaging 41

    Add Cisco Unity Connection in Cisco PLM 42

    Cisco Unity Connection Integration Options 43

    Cisco Unity Connection SCCP Integration 44

    Cisco Unity Connection SIP Integration 45

    Cisco Unity Connection Integration Troubleshooting Tools 46

    On-Net and Off-Net Calls 47

    Call Forward Options 48

    Cisco Unity Connection Call Routing 49

    Port Monitor 50

    Default Call-Routing Behavior 51

        Direct Call Routing 52

        Forwarded Call Routing 53

    Integration Considerations 54

    Summary 55

    Review Questions 55

Chapter 3 Configuring Cisco Unity Connection Users, Templates, and Class of Service 57

    Cisco Unity Connection Class of Service 58

        User Access to Features 59

    Cisco Unity Connection User Templates 59

        User Template Example 60

    User-Creation Options 61

    Cisco Unity Connection User 62

    Password Settings and Roles 63

    User Transfer Rules 64

    Greetings 65

    TUI Experience 66

    Alternate Extensions 66

    Voice Mailbox 67

    Mailbox Stores and Membership 68

    Message Aging Policy and Mailbox Quotas 68

    Private Distribution Lists 69

    Notification Devices 70

    Summary 71

    Review Questions 71

Chapter 4 Configuring the Cisco Unity Connection System 73

    Cisco Unity Connection System Settings Overview 74

    General Settings Versus User Settings 75

    General Configuration 76

    Time Zone Usage 77

    Cisco Unity Connection Distribution Lists 79

    Cisco Unity Connection Authentication 80

        Check for Trivial Passwords 82

    Roles 82

    Cisco Unity Connection Restriction Tables 83

    Cisco Unity Connection LDAP Integration 84

    Import of Users from LDAP Server 84

        Imported User 86

    Phone Number Conversion 87

    Search Base 88

    LDAP Filter 89

    Import of Users from CUCM 91

        Imported CUCM User 91

    Summary 92

    Review Questions 93

Chapter 5 Implementing Cisco Unity Connection Dial Plan and Call Management 95

    Cisco Unity Connection Dial Plan Components 96

        Comparing Dial Plans 96

    Dial Plan Example 97

    Cisco Unity Connection Call Handler Types 98

        Cisco Unity Connection Call Handler Comparison 99

    Call Handler Reachability 99

    Auto-Attendant Example 100

    Call Handler Templates 101

    Call Handler Template Options 102

    Caller Input 104

    Default Call Handler Flow 105

    Greeting Analysis 106

    Caller Input Analysis 106

    Operator Call Handler 108

        Operator Not Available 108

    Goodbye Call Handler 109

    Directory Handler 109

    Interview Handler 111

    Summary 112

    Review Questions 113

Chapter 6 Configuring Unified Messaging 115

    Unified Messaging Terminology 116

    Single Inbox High-Level Architecture 116

    Single Inbox Functionality 117

    Unified Messaging Benefits 117

    Exchange E-mail Integration Options 118

    Cisco Unity Connection Deployment Options 118

    Security, Compliance, and Discoverability 119

    Message Synchronization Architecture 119

        Synchronization Behavior 120

    Configure Integrated Messaging 121

        Account Verification 122

    Task List to Set Up Unified Messaging Single Inbox 122

    Exchange Mailbox Moves 123

    Back Up and Restore of Mailboxes 124

    Summary 124

    Review Questions 125

Chapter 7 Troubleshooting Cisco Unity Connection 127

    Troubleshooting Cisco Unity Connection 128

    Reorder Tone 129

    Call Forward to Cisco Unity Connection 129

    Route Pattern Affecting Call Forward 130

    Login Not Working 131

    PIN Not Accepted 131

    MWI Issues 132

    MWI Status 134

    Wrong Greeting 134

        Rules and Conditions 134

    Time Schedule 135

    Voice Messages 135

    Call Handler Transfer Issues 136

    Call Handler Issues 136

    AAR and Cisco Unified SRST Issues 137

    Cisco Unified RTMT 138

    Cisco Unity Connection Performance Counters 139

        Cisco Unity Connection Session Performance Counters 139

    Alert Properties 140

    Reporting in Cisco Unity Connection 141

    MWI Troubleshooting 142

    Macro Traces 143

    Summary 143

    Review Questions 143

Chapter 8 Deploying Voice-Mail Redundancy in Branch Offices 145

    Introduction to Cisco Unity Connection SRSV 146

    Specifications for Virtual Platform Overlay 147

    Cisco Unity Connection SRSV Solution 147

    Cisco Unity Connection SRSV Licensing 148

    Limitations in Cisco Unity Connection SRSV Mode 149

    SRSV Configuration Checklist for Branch Sites 149

    Activate Cisco Unity Connection SRSV 150

    DNS, Domains, and Self-Signed Certificates 150

    Cisco Unity Connection SRSV Menu Overview 151

    SRSV Configuration Checklist for Headquarters Site 151

    Set Up Headquarters Cisco Unity Connection 151

    Automatic Provisioning and Polling 153

    Monitor the Provisioning and Polling Status 153

    Replicate System Distribution List 154

    Troubleshooting Issues in Provisioning 154

    Summary 155

    Review Questions 155

Chapter 9 Designing and Deploying Cisco Unity Express 157

    Cisco Unity Express 158

    Cisco Services-Ready Engine 159

    User Access 160

    CUE Auto-Attendant 160

    Schedules 161

    Integrated Messaging 162

    Distribution Lists 162

    Notifications 163

    Notification for Scheduled Backup 164

    CUE Integration 164

    Deployment Models 165

    Voice Messaging System Comparison 168

    Summary 168

    Review Questions 168

Chapter 10 Integrating Cisco Unity Express with Cisco Unified Communications Manager Express 171

    Voice Mail Integration on CUCM Manager Express 172

    Service Module 172

    Dial Peer Configuration 174

    Voice Mail Access for SCCP Phones 175

    MWI for SIP-Controlled IP Phones 175

    MWI Options 176

    MWI Outcall 177

    MWI Using SIP Notification Messages 178

    MWI SIP for Ephone-dns 179

    Transcoding 180

    Connecting and Initiating Cisco Unity Express Module 182

    Software Installation 183

    Software Versions and Licenses 184

    Configure SIP Triggers for Default Applications: Voice Mail 186

    Configure MWI Outcall Directory Numbers 187

    Configure MWI Using SIP Notify 188

    Summary 190

    Review Questions 190

Chapter 11 Configuring Cisco Unity Express User Accounts and Features 193

    System Settings 194

        Authentication Rules 194

        Subscribers 195

        User Import 196

        Mailboxes 196

        Mailbox Defaults 197

        Adding Mailboxes 197

        Distribution Lists 198

        Schedules and Holidays 199

        Web Inbox 200

        Message Notification 202

        Privilege Levels 203

        Cisco Unity Express VoiceView Express 204

        Integrated Messaging 206

    Summary 207

    Review Questions 207

Chapter 12 Configuring Call Routing with Cisco Unity Express Auto-Attendant 209

    Cisco Unity Express Auto-Attendant Overview 210

    Cisco Unity Express Auto-Attendant Operation Example 210

    Cisco Unity Express Auto-Attendant Features 211

    Cisco Unity Express Windows Editor for Auto-Attendant Interactive Voice Response Script Comparison 212

    Cisco Unity Express Auto-Attendant Configuration Checklist 213

    Prompts 213

    Administration via Telephone 214

    Default System Scripts 215

    Call Flow 216

    Application Ports 216

    Editor Express 217

    Cisco Unity Express Windows Editor for Auto-Attendant Interactive Voice Response Scripts 218

    Scripts 219

    Summary 219

    Review Questions 220

Chapter 13 Troubleshooting Cisco Unity Express 221

    Call Processing to Messaging System Call Flow 222

    CUCM Express 222

    Cisco Unity Express Troubleshooting 224

    Logging 225

    Cisco Unity Trace Tool 226

    Using trace Commands via CLI 226

    GUI Macro Feature 228

    SIP Troubleshooting 230

    SIP Call Flow 230

    Troubleshooting SIP Issues 232

    Troubleshooting MWI Issues 233

    Troubleshooting Mailbox Issues 234

    Interpreting TUI Sessions 235

    Summary 236

    Review Questions 236

Chapter 14 Designing and Deploying Cisco Unified IM and Presence 239

    CUCM Presence Introduction 240

    CUCM Presence 241

    Indicators for Speed-Dial Presence 242

    CUCM Call Presence 242

    CUCM Subscribe CSS 243

    CUCM Presence Groups 244

    Cisco Unified Communications IM&P Introduction 245

    Microsoft Integration 246

    OVA Template for Cisco Unified Communications IM&P 247

    Cisco Unified Communications IM&P Cluster 248

    CUCM Deployment Options 249

    Service Discovery 250

    Quality of Service 250

    Cisco Jabber Port Usage 251

    Enterprise Instant Messaging 252

    Multicluster Deployment 252

    Federated Deployment 253

    Microsoft Skype for Business Federation 254

    Mapping of Presence Status 255

    Federation Preparation 256

    Summary 257

    Review Questions 257

Chapter 15 Describing Cisco Unified Communications IM and Presence Components and Communication Flows 259

    Cisco Unified Communications IM&P Architecture 260

    Cisco Unified Communications IM&P Cluster 261

    Cisco Jabber Login Flow 262

    Remote Access for Cisco Jabber Without VPN 263

    Cisco Jabber Information Flow in Deskphone Mode 264

    Cisco Jabber Information Flow in Softphone Mode 265

    Cisco Jabber in Phone-Only Mode 265

    Cisco Jabber and Voice Mail 266

    Cisco Jabber and Conferencing 266

    Integration with LDAP for Cisco Jabber 267

    Cisco Unified Communications IM&P, Active Directory, and Microsoft Exchange 268

    Summary 269

    Review Questions 269

Chapter 16 Integrating Cisco Unified Communications IM and Presence 271

    Set Up CUCM for Presence 272

    Checklist for CUCM Setup 273

    Cisco Jabber UC Services 274

    Implementing Cisco Unified Communications IM&P 275

    Checklist for Cisco Unified Communications IM&P Setup 276

    Cisco Unified Communications IM&P Services 277

    Cisco Jabber Service Discovery 279

    Service Discovery: Domain 280

    Service Discovery: Operating Mode 280

    Cisco UDS SRV Record 282

    SRV Records 282

    DNS SRV Record Priorities and Weights 283

    Troubleshoot DNS SRV Entries 284

    Methods of Installation 285

    Create a Custom Installer with Microsoft Orca 286

    Summary 287

    Review Questions 287

Chapter 17 Configuring Cisco Unified Communications IM and Presence Features and Implementing Cisco Jabber 289

    Configure Cisco Jabber in Softphone Mode 290

    Legacy Client Settings 291

    Cisco Jabber UC Services 291

    Visual Voice-Mail Interface for Cisco Jabber 292

    Cisco Jabber in Softphone Mode 293

        Cisco Jabber Account Options 294

    Connection Status 294

    LDAP Profile Test 295

    Upload Jabber-Config File to TFTP Server 297

    Voice-Mail Profile Test 298

    Configure Cisco Jabber in Deskphone Mode 299

    Cisco Jabber in Deskphone Mode 299

    Cisco Jabber in Phone-Only Mode 300

    Summary 301

    Review Questions 302

Chapter 18 Configuring Cisco Jabber Mobile and Integrating Directory Servers 303

    Cisco Jabber Framework Alignment 304

    Configuration URL 305

    Legacy Client Settings 306

    Video Features 306

    Dial-via-Office Reverse Calling 307

    Low-Bandwidth Mode 308

    URL Handlers 309

    Secure Cisco Jabber on Mobile 309

    Add Cisco Jabber in CUCM 310

    Cisco Jabber User Configuration XML File 310

    Cisco Jabber Configuration Sources 311

    Cisco Jabber Contact Sources 312

    Contact Lookup 313

        Cisco UDS Directory Access 314

    Photo Support 315

    Summary 316

    Review Questions 316

Chapter 19 Verifying and Troubleshooting Tools for Cisco Unified IM and Presence Components 319

    System Dashboard 320

    Cisco Unified IM&P Reporting 320

    Presence Viewer 322

    System Troubleshooter 322

    Cisco Jabber Connection Status 324

    Troubleshoot Common Cisco Jabber Issues 325

    Cisco Unified IP Phone Cannot Be Selected 325

    In Softphone Mode, Telephony Is Not Possible 326

    Users Are Not Shown as on the Phone During an Active Call 327

    End User Cannot Log In to Cisco Jabber 327

    Search for Contacts Returns No Results 328

    End User Cannot Control the Cisco Unified IP Phone 9971 328

    Trace Filter Settings 328

    Troubleshoot SIP Integration 329

    Summary 330

    Review Questions 331

Chapter 20 Deploying Cisco Collaboration Systems Applications with Cisco Prime™ Collaboration 333

    Cisco Prime™ Collaboration Overview 334

        Provisioning 334

        Assurance 335

        Analytics 335

    Complete Lifecycle Management 335

    Cisco Prime™ Collaboration Standard and Advanced 336

    Automated System Provisioning 338

    Domains, Service Areas, and Subscriber Types 339

        Domains 340

        Service Area 340

        Subscriber Types 341

    Administration Levels 341

    LDAP Import 342

    Subscriber Roles 343

    Deployment Aspects in Cisco Prime™ Collaboration 344

    Day 1 Services Infrastructure 344

    Day 2 Services 345

    Single Provisioning Interface 346

    Cisco Prime™ Collaboration Dashboard 347

    Cisco Prime Telephone Self-Care 348

    Summary 350

    Review Questions 350

Chapter 21 Describing Video Infrastructure 353

    Cisco Collaboration Infrastructure 354

    Architectural Evolution 356

    Combined Model and Methods 357

    High-Level Function of Collaboration Infrastructure 358

    Dual Approach 359

    Cisco TelePresence VCS Characteristics 359

    Cisco VCS Cluster Size 360

    Call Control Terminology 361

    Connecting CUCM and VCS Clusters 362

    Dial Plans 363

    Conferencing 363

    Multiparty Conferencing 364

    Cisco TelePresence Conductor 365

    Cisco Jabber Video for TelePresence (Movi) 366

    DNS SRV Records 367

    Automated Provisioning with Cisco VCS and TMS 368

    Portfolio Simplification 369

    Summary 369

    Review Questions 370

Chapter 22 Describing Cisco TMS 371

    Cisco TMS Introduction 372

    Business Needs for Cisco TMS 372

    Cisco TMS Platform Overview 373

    Cisco TMS Overview 374

    Endpoint and Infrastructure Support 374

    Cisco TMS Scale and Management 375

    Cisco TMS Conference Call Routing 375

    Cisco TMS Conference Port Reservation 376

    Call Launch Options 378

    Calendaring Options 379

    Cisco TelePresence Conductor Support 379

    Recommended Cisco TMS Scheduling Deployment Mode 380

    Adding Cisco VCS Endpoints to Cisco Unified Communications Manager 381

    Integration of Cisco TMSXE with Microsoft Exchange 382

    Cisco TMS Provisioning Extension 382

    Summary 383

    Review Questions 383

Appendix 385

Glossary 389

TOC, 9781587144479, 11/30/2015

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