larger cover

Add To My Wish List

Register your product to gain access to bonus material or receive a coupon.

Implementing Cisco Unified Communications Manager, Part 1 (CIPT1) (Authorized Self-Study Guide)


  • Sorry, this book is no longer in print.
Not for Sale
  • Description
  • Sample Content
  • Updates
  • Copyright 2008
  • Edition: 1st
  • Book
  • ISBN-10: 1-58705-483-3
  • ISBN-13: 978-1-58705-483-9

Foundation learning for CIPT1 exam 642-446

Dennis Hartmann, CCIE® No. 15651

Implementing Cisco Unified Communications Manager, Part 1 (CIPT1), is a Cisco®-authorized, self-paced learning tool for CCVP® foundation learning. This book provides the knowledge necessary to install, configure, and deploy a Cisco Unified Communications solution based on Cisco Unified Communications Manager, the call routing and signaling component of the Cisco Unified Communications solution. By reading this book, you will gain an understanding of deploying a Cisco Unified Communications Manager to support single site, centralized, distributed, and hybrid call processing models.

This book focuses on Cisco Unified Communications Manager Release 6.x. You will learn how to install and configure Cisco Unified Communications Manager, power over Ethernet switches, and gateways using MGCP. You will also learn how to build a scalable dial plan for on-net and off-net calls. The dial plan chapters of the book cover call routing, call coverage, digit manipulation, class of service, and call coverage components. This book will teach you how to implement media resources, LDAP directory integration, and various endpoints including Skinny Client Control Protocol (SCCP) and Session Initiation Protocol (SIP). Cisco Unified Video Advantag endpoint configuration is covered, in addition to, Cisco Unity® voice mail integration and basic voice mail box creation. Various user features are discussed including Presence.

Whether you are preparing for CCVP certification or simply want to gain a better understanding of Cisco Unified Communications Manager fundamentals, you will benefit from the foundation information presented in this book.

Implementing Cisco Unified Communications Manager, Part 1 (CIPT1), is part of a recommended learning path from Cisco that includes simulation and hands-on training from authorized Cisco Learning Partners and self-study products from Cisco Press. To find out more about instructor-led training, e-learning, and hands-on instruction offered by authorized Cisco Learning Partners worldwide, please visit

Dennis J. Hartmann, CCIE® No. 15651 is a lead Unified Communications instructor at Global Knowledge. Dennis has been working with CallManager since CallManager 2.0. Dennis has various technical certifications: CCIE No. 15651, CCVP, CCSI, CCNP®, CCIP®, and MCSE. Dennis has worked with various Fortune 500 companies including AT&T, Sprint, Merrill Lynch, KPMG, and Cabletron Systems.

  • Understand Cisco Unified Communications Manager architecture and components
  • Evaluate Cisco Unified Communications Manager deployment models
  • Install, upgrade, and administer Cisco Unified Communications Manager
  • Apply network configuration, NTP, and DHCP configuration options
  • Configure and manage user accounts
  • Deploy various Cisco Unified IP Phones
  • Configure Catalyst® switches for power over Ethernet and voice VLAN requirements
  • Harden IP Phones to mitigate security risks
  • Configure Media Gateway Control Protocol (MGCP) gateways
  • Configure dial plans, call routing, and digit manipulation
  • Deploy various media resources and user features
  • Integrate Cisco Unity Voicemail with Cisco Unified Communications Manager
  • Configure video-enabled IP Phones

This volume is in the Certification Self-Study Series offered by Cisco Press®. Books in this series provide officially developed self-study solutions to help networking professionals understand technology implementations and prepare for the Cisco Career Certifications examinations.

Category: Cisco Unified Communications Manager 6

Covers: CIPT1 exam 642-446

$65.00 USA / $72.00 CAN

Online Sample Chapter

Cisco Unified Communications Manager Architecture

Sample Pages

Download the sample pages

Table of Contents

    Foreword    xix

    Introduction    xx

Chapter 1--Cisco Unified Communications Manager Architecture    3

    Chapter Objectives    3

    CUCM Overview    4

        Cisco UC Solution Components    4

        Cisco UC Network    7

        CUCM Functions    8

        CUCM Signaling and Media Paths    10

            Example: Basic IP Telephony Call    10

        CUCM Hardware, Software, and Clustering    11

        CUCM Cluster    13

            Cisco 7800 Series Media Convergence Servers    14

            Cisco UC Operating System    14

        Cisco UC Database    15

            Static Configuration Data    15

            User-Facing Features    15

        Database Access Control    17

        CUCM Licensing    18

            License File Request Process    21

            Obtaining Additional Licenses    22

            Licensing Components    22

            Calculating License Units    25

            License Unit Reporting    25

    Chapter Summary    27

    Review Questions    28

Chapter 2--Deployment Models    33

    Chapter Objectives    33

    CUCM: Single-Site Deployment    34

    Multisite WAN with Centralized Call Processing    36

    Multisite Deployment with Distributed Call Processing    39

        Benefits    42

        Best Practices    42

    Clustering over the IP WAN    43

    CUCM Call-Processing Redundancy    45

    Chapter Summary    48

    Review Questions    49

Chapter 3--Installation and Upgrade    53

    Chapter Objectives    53

    CUCM Installation and Upgrade Overview    53

        CUCM Installation and Upgrade Options    54

            Basic Install    54

            Upgrade During Install    55

            Windows Upgrade    55

            5.x or Later Upgrade    55

        Upgrade Methods    55

            Installation Disc    56

            Hardware Configuration    56

        Basic Installation (Installation DVD)    56

            Important Configuration Information    57

            Installation Procedures for Basic Install    61

        Basic Installation (Preinstalled)    62

        Upgrade During Install    63

        Windows Upgrade    66

        CUCM 5.x and 6.x Upgrades    67

            Dual Partitions    68

    Chapter Summary    68

    Review Questions    69

Chapter 4--Administration    71

    Chapter Objectives    71

    CUCM User Interface Options    72

        CUCM User Options Interface    73

        CUCM Administration Interface    75

        Cisco Unified Serviceability Interface    76

        Disaster Recovery System    78

        Operating System Administration    79

        Command-Line Interface    81

    Chapter Summary    82

    Review Questions    83

Chapter 5--Initial Configuration Settings    87

    Chapter Objectives    87

    CUCM Initial Configuration    88

        Network Components    88

            Network Time Protocol    88

            Dynamic Host Configuration Protocol    89

            Trivial File Transfer Protocol    89

            Domain Name System    89

        NTP and DHCP Considerations    90

        DHCP    92

        DNS    94

    Network and Feature Services    97

        Network Services    98

        Feature Services    98

            Service Activation    99

            Control Center    99

        Global Server Settings    100

            Enterprise Parameters    100

            Service Parameters    104

    Chapter Summary    107

    Review Questions    108

Chapter 6--Managing User Accounts    113

    Chapter Objectives    113

    CUCM User Accounts    113

        User Account Types    114

        User Privileges    115

        User Management    118

        Managing User Accounts    119

    Lightweight Directory Access Protocol    125

        LDAPv3 Integration    126

    LDAPv3 Synchronization    127

        Synchronization Agreements    128

        Synchronization Search Base    129

        Synchronization Best Practices    131

    LDAPv3 Synchronization Configuration    132

        LDAPv3 Authentication    134

            LDAPv3 Authentication Configuration    137

    Chapter Summary    138

    Review Questions    138

Chapter 7--Endpoints    143

    Chapter Objectives    143

    CUCM Endpoints    144

        Endpoint Features    145

        Cisco IP Phone Models    147

            Entry-Level Cisco IP Phones    147

            Midrange Cisco IP Phones    148

            High-End Cisco IP Phones    148

            Other Cisco IP Phones    149

    Cisco IP Phones: Boot Sequence    151

    H.323 Endpoint Support    155

    SIP Third-Party IP Phone Support in CUCM    157

        SIP Third-Party Authentication    159

    Chapter Summary    161

    Review Questions    161

Chapter 8--Cisco Catalyst Switches    165

    Chapter Objectives    165

    Cisco LAN Switches    166

        Providing Power to Cisco IP Phones    167

            Cisco Prestandard Power over Ethernet Device Detection    169

            IEEE 802.3af Device Detection    169

        Voice VLAN Support on Cisco IP Phones    171

            Single VLAN Access Port    173

            Multi-VLAN Access Port    174

            802.1q Trunk Port    175

            Native Cisco IOS VLAN Configuration    176

            CatOS VLAN Configuration    178

    Chapter Summary    180

    Review Questions    180

Chapter 9--CUCM Configuration    185

    Chapter Objectives    185

    Endpoint Configuration Tools and Elements Overview    186

    Endpoint Basic Configuration Elements    187

        Device Pool    187

        Phone Network Time Protocol Reference    189

        Date/Time Groups    190

        Cisco Unified CM Group    191

        Regions    192

        Locations    193

        Phone Security Profile    194

    Device Settings    195

        Device Defaults    196

        Phone Button Template    197

        Softkey Template    198

        SIP Profile    199

        Common Phone Profiles    200

    Phone Configuration Element Relationship    201

    IP Phone Auto Registration    202

        Auto-Registration Configuration    204

    Bulk Administration Tool and Tool for AutoRegistered Phone Support    206

        Tool for Auto-Registered Phone Support    207

        TAPS: Phone Insert Process    207

        Bulk Administration Tool    208

            Bulk Provisioning Service    209

            Phone Template    209

            Line Template    210

            CSV File Upload    211

            Phone Validation    212

            Inserting IP Phones into the CUCM Database    213

    Manual Configuration    214

        Endpoint Registration Verification    217

        Third-Party SIP Phone Configuration    218

    Hardening Cisco IP Phones    221

        PC Port    222

        Settings Access    222

        Cisco IP Phones Web Services    222

        Gratuitous Address Resolution Protocol    223

        PC Voice VLAN Access    225

    Chapter Summary    227

    References    227

    Review Questions    228

Chapter 10--Configuring Voice Gateways    231

    Chapter Objectives    231

    Media Gateway Control Protocol Gateways    231

        Endpoint Identifiers    232

        MGCP Gateway Support    234

    MGCP Configuration Server    236

        Q.931 Backhaul    237

        MGCP Gateway Configuration: CUCM    237

        MGCP Gateway Configuration: Cisco IOS Configuration    242

        MGCP Gateway: Registration Verification    245

    Chapter Summary    246

    References    247

    Review Questions    247

Chapter 11--Call Routing Components    251

    Chapter Objectives    251

    Endpoint Addressing    251

    Uniform On-Net Dial Plan Example    253

    Call Routing    255

        Call Routing Table Entries    257

        Route Patterns    257

            Route-Pattern Examples    259

        Digit Analysis    260

    Digit Forwarding    264

        SCCP Phones: User Input    265

        SIP Phones: User Input    266

            Type A SIP Phones: No Dial Rules    266

            Type A SIP Phones: Dial Rules    267

            Type B SIP Phones: No Dial Rules    268

            Type B SIP Phones: Dial Rules    269

    CUCM Path Selection    269

        Path-Selection Elements    270

        Path-Selection Configuration    270

            Route Group    271

            Route List    272

    Route Filters    276

    Call Classification    278

    Chapter Summary    279

    References    279

    Review Questions    280

Chapter 12--Digit Manipulation    283

    Chapter Objectives    283

    CUCM Digit Manipulation    284

        CUCM Digit Manipulation Overview    284

    External Phone Number Mask    287

    CUCM Digit Prefix and Stripping    288

    CUCM Transformation Masks    291

    Translation Patterns    293

    Significant Digits    297

    Transformation Examples    298

    Chapter Summary    300

    Review Questions    301

Chapter 13--Calling Privileges    305

    Chapter Objectives    305

    Calling Privileges    306

    Partitions and Calling Search Spaces    307

    Time-of-Day Call Routing    319

    Client Matter Codes and Forced Authorization Codes    323

    Class of Service Approaches    327

    911 and Vanity Numbers    331

    Private Line Automatic Ringdown    333

    Chapter Summary    334

    Review Questions    335

Chapter 14--Call Coverage    339

    Chapter Objectives    339

    Call Coverage    340

    Call Hunting    342

        Call-Hunting Options and Distribution Algorithms    346

        Call-Hunting Flow    348

        Call-Hunting Configuration    350

    Chapter Summary    361

    Review Questions    362

Chapter 15--Media Resources    367

    Chapter Objectives    367

    Media Resources    367

    Media Resource Support    369

    Conferencing    374

        Cisco Conference Bridge Hardware    376

            Cisco Conference Bridge Hardware (Cisco Catalyst WS-X6608-T1 and WS-X6608-E1)    376

            Cisco IOS Conference Bridge (Cisco NM-HDV and 1700 Series Routers)    376

            Cisco Conference Bridge (Cisco WS-SVC-CMM-ACT)    377

            Cisco IOS Enhanced Conference Bridge (Cisco NM-HDV2, NM-HD-1V/2V/2VE, 2800 Series, and 3800 Series Routers)    377

        Conferencing Media Resource Configuration    379

        Meet-Me Conference Configuration    387

    Music on Hold    388

        MoH Configuration    391

    Annunciator    396

    Media Resource Access Control    398

    Chapter Summary    402

    Review Questions    403

Chapter 16--User Features    407

    Chapter Objectives    407

    Call Park    407

    Call Pickup    411

        Call-Pickup Example    411

        Group Pickup Example    411

    Hold Reversion    414

    Do Not Disturb    416

    Intercom    418

    Call Back    422

        Example: Cisco Call Back    422

    Barge and Privacy    423

    User Web Pages    427

    IP Phone Services    429

        Guidelines and Tips    429

    Chapter Summary    430

    Review Questions    431

Chapter 17--Presence-Enabled Speed Dials and Lists    435

    Chapter Objectives    435

    Presence    436

    Presence Support in CUCM    436

    Presence Configuration    439

    Presence Policies    442

        Presence Policy Configuration    446

    Chapter Summary    450

    References    450

    Review Questions    451

Chapter 18--Voice-Mail System Integration    455

    Chapter Objectives    455

    Cisco Unity Overview    455

    Voice-Mail Integration    459

        Call Routing to Cisco Unity    461

            Outside Calls    461

            Subscriber Call Flow    463

            Calls Forwarded to Voice Mail    465

            Accessing Messages    466

    Configuration for Cisco Unity Integration    467

    Integrating CUCM with a Cisco Unity Voice-Mail System    471

        Creating MWI    472

        Adding Voice-Mail Ports    472

        Adding a Line Group    473

        Adding a Hunt List    475

        Adding a Hunt Pilot    476

        Configuring a Voice-Mail Pilot    477

        Configuring a Voice-Mail Profile    477

    Phone Configuration for Voice-Mail Usage    478

    Cisco Unity Configuration    479

    Cisco Unity Subscriber Configuration    484

    Chapter Summary    485

    References    486

    Review Questions    486

Chapter 19--Cisco Unified Video Advantage    489

    Chapter Objectives    489

    CUVA Overview    489

    CUVA Communication Flows    491

    CUCM Configuration    494

    CUVA Installation    498

    CUVA Verification Tools    500

    Chapter Summary    502

    References    503

    Review Questions    503

Appendix A--Answers to Review Questions    507

TOC, 1587054833, 5/6/2008

Cisco Press Promotional Mailings & Special Offers

I would like to receive exclusive offers and hear about products from Cisco Press and its family of brands. I can unsubscribe at any time.


Pearson Education, Inc., 221 River Street, Hoboken, New Jersey 07030, (Pearson) presents this site to provide information about Cisco Press products and services that can be purchased through this site.

This privacy notice provides an overview of our commitment to privacy and describes how we collect, protect, use and share personal information collected through this site. Please note that other Pearson websites and online products and services have their own separate privacy policies.

Collection and Use of Information

To conduct business and deliver products and services, Pearson collects and uses personal information in several ways in connection with this site, including:

Questions and Inquiries

For inquiries and questions, we collect the inquiry or question, together with name, contact details (email address, phone number and mailing address) and any other additional information voluntarily submitted to us through a Contact Us form or an email. We use this information to address the inquiry and respond to the question.

Online Store

For orders and purchases placed through our online store on this site, we collect order details, name, institution name and address (if applicable), email address, phone number, shipping and billing addresses, credit/debit card information, shipping options and any instructions. We use this information to complete transactions, fulfill orders, communicate with individuals placing orders or visiting the online store, and for related purposes.


Pearson may offer opportunities to provide feedback or participate in surveys, including surveys evaluating Pearson products, services or sites. Participation is voluntary. Pearson collects information requested in the survey questions and uses the information to evaluate, support, maintain and improve products, services or sites; develop new products and services; conduct educational research; and for other purposes specified in the survey.

Contests and Drawings

Occasionally, we may sponsor a contest or drawing. Participation is optional. Pearson collects name, contact information and other information specified on the entry form for the contest or drawing to conduct the contest or drawing. Pearson may collect additional personal information from the winners of a contest or drawing in order to award the prize and for tax reporting purposes, as required by law.


If you have elected to receive email newsletters or promotional mailings and special offers but want to unsubscribe, simply email

Service Announcements

On rare occasions it is necessary to send out a strictly service related announcement. For instance, if our service is temporarily suspended for maintenance we might send users an email. Generally, users may not opt-out of these communications, though they can deactivate their account information. However, these communications are not promotional in nature.

Customer Service

We communicate with users on a regular basis to provide requested services and in regard to issues relating to their account we reply via email or phone in accordance with the users' wishes when a user submits their information through our Contact Us form.

Other Collection and Use of Information

Application and System Logs

Pearson automatically collects log data to help ensure the delivery, availability and security of this site. Log data may include technical information about how a user or visitor connected to this site, such as browser type, type of computer/device, operating system, internet service provider and IP address. We use this information for support purposes and to monitor the health of the site, identify problems, improve service, detect unauthorized access and fraudulent activity, prevent and respond to security incidents and appropriately scale computing resources.

Web Analytics

Pearson may use third party web trend analytical services, including Google Analytics, to collect visitor information, such as IP addresses, browser types, referring pages, pages visited and time spent on a particular site. While these analytical services collect and report information on an anonymous basis, they may use cookies to gather web trend information. The information gathered may enable Pearson (but not the third party web trend services) to link information with application and system log data. Pearson uses this information for system administration and to identify problems, improve service, detect unauthorized access and fraudulent activity, prevent and respond to security incidents, appropriately scale computing resources and otherwise support and deliver this site and its services.

Cookies and Related Technologies

This site uses cookies and similar technologies to personalize content, measure traffic patterns, control security, track use and access of information on this site, and provide interest-based messages and advertising. Users can manage and block the use of cookies through their browser. Disabling or blocking certain cookies may limit the functionality of this site.

Do Not Track

This site currently does not respond to Do Not Track signals.


Pearson uses appropriate physical, administrative and technical security measures to protect personal information from unauthorized access, use and disclosure.


This site is not directed to children under the age of 13.


Pearson may send or direct marketing communications to users, provided that

  • Pearson will not use personal information collected or processed as a K-12 school service provider for the purpose of directed or targeted advertising.
  • Such marketing is consistent with applicable law and Pearson's legal obligations.
  • Pearson will not knowingly direct or send marketing communications to an individual who has expressed a preference not to receive marketing.
  • Where required by applicable law, express or implied consent to marketing exists and has not been withdrawn.

Pearson may provide personal information to a third party service provider on a restricted basis to provide marketing solely on behalf of Pearson or an affiliate or customer for whom Pearson is a service provider. Marketing preferences may be changed at any time.

Correcting/Updating Personal Information

If a user's personally identifiable information changes (such as your postal address or email address), we provide a way to correct or update that user's personal data provided to us. This can be done on the Account page. If a user no longer desires our service and desires to delete his or her account, please contact us at and we will process the deletion of a user's account.


Users can always make an informed choice as to whether they should proceed with certain services offered by Cisco Press. If you choose to remove yourself from our mailing list(s) simply visit the following page and uncheck any communication you no longer want to receive:

Sale of Personal Information

Pearson does not rent or sell personal information in exchange for any payment of money.

While Pearson does not sell personal information, as defined in Nevada law, Nevada residents may email a request for no sale of their personal information to

Supplemental Privacy Statement for California Residents

California residents should read our Supplemental privacy statement for California residents in conjunction with this Privacy Notice. The Supplemental privacy statement for California residents explains Pearson's commitment to comply with California law and applies to personal information of California residents collected in connection with this site and the Services.

Sharing and Disclosure

Pearson may disclose personal information, as follows:

  • As required by law.
  • With the consent of the individual (or their parent, if the individual is a minor)
  • In response to a subpoena, court order or legal process, to the extent permitted or required by law
  • To protect the security and safety of individuals, data, assets and systems, consistent with applicable law
  • In connection the sale, joint venture or other transfer of some or all of its company or assets, subject to the provisions of this Privacy Notice
  • To investigate or address actual or suspected fraud or other illegal activities
  • To exercise its legal rights, including enforcement of the Terms of Use for this site or another contract
  • To affiliated Pearson companies and other companies and organizations who perform work for Pearson and are obligated to protect the privacy of personal information consistent with this Privacy Notice
  • To a school, organization, company or government agency, where Pearson collects or processes the personal information in a school setting or on behalf of such organization, company or government agency.


This web site contains links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects Personal Information. This privacy statement applies solely to information collected by this web site.

Requests and Contact

Please contact us about this Privacy Notice or if you have any requests or questions relating to the privacy of your personal information.

Changes to this Privacy Notice

We may revise this Privacy Notice through an updated posting. We will identify the effective date of the revision in the posting. Often, updates are made to provide greater clarity or to comply with changes in regulatory requirements. If the updates involve material changes to the collection, protection, use or disclosure of Personal Information, Pearson will provide notice of the change through a conspicuous notice on this site or other appropriate way. Continued use of the site after the effective date of a posted revision evidences acceptance. Please contact us if you have questions or concerns about the Privacy Notice or any objection to any revisions.

Last Update: November 17, 2020