larger cover

Add To My Wish List

Register your product to gain access to bonus material or receive a coupon.

IT Essentials Course Booklet, Version 6

Book

  • Your Price: $27.00
  • List Price: $30.00
  • Usually ships in 24 hours.
  • About
  • Description
  • Sample Content
  • Updates

Features

  • Fully updated to reflect CompTIA A+ objectives and prepare students for both A+ exams: 220-901 and 220-902
  • Thoroughly covers A+ objectives related to the fundamentals of PC technology, operating systems, networking, security, and troubleshooting
  • Handy printed format lets students easily highlight, take notes, and study when Internet access isn't available
  • Links directly to Cisco Networking Academy's online curriculum

  • Copyright 2016
  • Dimensions: 8-1/2" x 10-7/8"
  • Pages: 416
  • Edition: 1st
  • Book
  • ISBN-10: 1-58713-356-3
  • ISBN-13: 978-1-58713-356-5

IT Essentials Course Booklet, Version 6


Your Cisco Networking Academy Course Booklet is designed as a study resource you can easily read, highlight, and review on the go, wherever the Internet is not available or practical:


·         The text is extracted directly, word-for-word, from the online course so you can highlight important points and take notes in the "Your Chapter

·         Notes" section.

·         Headings with the exact page correlations provide a quick reference to the online course for your classroom discussions and exam preparation.

·         An icon system directs you to the online curriculum to take full advantage of the images embedded within the Networking Academy online course interface and reminds you to do the labs, interactive activities, packet tracer activities, watch videos, and take the chapter quizzes.


The Course Bookletis a basic, economical paper-based resource to help you succeed with the Cisco Networking Academy online course.

Table of Contents

Chapter 0 Course Introduction 1

0.0 Welcome to IT Essentials 1

0.0.1 Message to the Student 1

0.0.2 The IT Industry 2

Chapter 1 Introduction to the Personal Computer System 7

1.0 Introduction 7

1.1 Personal Computer Systems 7

    1.1.1 Cases and Power Supplies 7

    1.1.2 Internal PC Components 10

    1.1.3 External Ports and Cables 17

    1.1.4 Input and Output Devices 20

1.2 Select Computer Components 23

    1.2.1 Select PC Components 23

1.3 Configurations for Specialized Computer Systems 29

    1.3.1 Specialized Computer Systems 29

1.4 Chapter Summary 34

Chapter 2 Introduction to Lab Procedures and Tool Use 37

2.0 Introduction 37

2.1 Safe Lab Procedures 37

    2.1.1 Procedures to Protect People 37

    2.1.2 Procedures to Protect Equipment and Data 39

    2.1.3 Procedures to Protect the Environment 41

2.2 Proper Use of Tools 43

    2.2.1 Hardware Tools 43

    2.2.2 Software Tools 44

    2.2.3 Organizational Tools 45

    2.2.4 Demonstrate Proper Tool Use 46

2.3 Summary 50

Chapter 3 Computer Assembly 53

3.0 Introduction 53

3.1 Assemble the Computer 53

    3.1.1 Open the Case and Connect the Power Supply 53

    3.1.2 Install the Motherboard 54

    3.1.3 Install Drives 57

    3.1.4 Install the Adapter Cards 58

    3.1.5 Install Cables 59

3.2 Boot the Computer 64

    3.2.1 POST, BIOS, UEFI 64

    3.2.2 BIOS and UEFI Configuration 66

3.3 Upgrade and Configure a Computer 70

    3.3.1 Motherboard and Related Components 70

    3.3.2 Storage Devices 73

    3.3.3 Peripheral Devices 74

3.4 Chapter Summary 75

Chapter 4 Overview of Preventive Maintenance 77

4.0 Introduction 77

4.1 Preventive Maintenance 77

    4.1.1 PC Preventive Maintenance Overview 77

4.2 Troubleshooting Process 81

    4.2.1 Troubleshooting Process Steps 81

    4.2.2 Common Problems and Solutions 85

4.3 Chapter Summary 85

Chapter 5 Windows Installation 89

5.0 Introduction 89

5.1 Modern Operating Systems 89

    5.1.1 Operating System Terms and Characteristics 89

    5.1.2 Types of Operating Systems 91

    5.1.3 Customer Requirements for an Operating System 92

    5.1.4 Operating Systems Upgrade 94

5.2 Operating System Installation 96

    5.2.1 Storage Device Setup Procedures 96

    5.2.2 Custom Installation Options 104

    5.2.3 Boot Sequence and Registry Files 108

    5.2.4 Mulitiboot 110

    5.2.5 Disk Directories 114

5.3 Summary 117

Chapter 6 Windows Configuration and Management 119

6.0 Introduction 119

6.1 The Windows GUI and Control Panel 119

    6.1.1 Windows Desktop, Tools and Applications 119

    6.1.2 Control Panel Utilities 125

    6.1.3 Administrative Tools 135

    6.1.4 Disk Defragmenter and Disk Error-Checking Tool 138

    6.1.5 Command Line Tools 140

6.2 Client-Side Virtualization 142

    6.2.1 Purpose and Requirements of Virtualization 142

6.3 Common Preventive Maintenance Techniques for Operating Systems 144

    6.3.1 OS Preventive Maintenance Plan 144

6.4 Basic Troubleshooting Process for Operating Systems 148

    6.4.1 Applying the Troubleshooting Process for Operating Systems 148

    6.4.2 Common Problems and Solutions for Operating Systems 149

6.5 Chapter Summary 149

Chapter 7 Networking Concepts 151

7.0 Introduction 151

7.1 Principles of Networking 151

    7.1.1 Computer Networks 151

    7.1.2 Types of Networks 154

7.2 Networking Standards 156

    7.2.1 Reference Models 156

    7.2.2 Wired and Wireless Ethernet Standards 158

7.3 Physical Components of a Network 160

    7.3.1 Network Devices 160

    7.3.2 Cables and Connectors 163

7.4 Basic Networking Concepts and Technologies 166

    7.4.1 Networked Equipment Addressing 166

    7.4.2 Transport Layer Protocols 171

7.5 Chapter Summary 173

Chapter 8 Applied Networking 175

8.0 Introduction 175

8.1 Computer to Network Connection 175

    8.1.1 Networking Cards 175

    8.1.2 Wireless and Wired Router Configurations 178

    8.1.3 Network Sharing 184

    8.1.4 Remote Connections 188

8.2 ISP Connection Technologies 190

    8.2.1 Broadband Technologies 190

8.3 Internet Technologies 194

    8.3.1 Data Centers and Cloud Computing 194

    8.3.2 Networked Host Services 196

8.4 Common Preventive Maintenance Techniques Used for Networks 199

    8.4.1 Network Maintenance 199

8.5 Basic Troubleshooting Process for Networks 200

    8.5.1 Applying the Troubleshooting Process to Networks 200

    8.5.2 Common Problems and Solutions for Networks 201

8.6 Chapter Summary 201

Chapter 9 Laptops and Mobile Devices 203

9.0 Introduction 203

9.1 Laptop Components 203

    9.1.1 Features of Laptop Components 203

    9.1.2 Laptop Displays 207

9.2 Laptop Configuration 208

    9.2.1 Power Settings Configuration 208

    9.2.2 Wireless Configuration 210

9.3 Laptop Hardware and Component Installation and Configuration 212

    9.3.1 Expansion Slots 212

    9.3.2 Replacing Hardware Devices 215

9.4 Mobile Device Hardware Overview 223

    9.4.1 Mobile Device Hardware 223

    9.4.2 Other Mobile Devices 227

9.5 Common Preventive Maintenance Techniques for Laptops and Mobile Devices 229

    9.5.1 Scheduled Maintenance for Laptops and Mobile Devices 229

9.6 Basic Troubleshooting Process for Laptops and Mobile Devices 231

    9.6.1 Applying 231

    9.6.2 Common Problems and Solutions for Laptops and Mobile Devices 232

9.7 Chapter Summary 232

Chapter 10 Mobile, Linux, and OS X Operating Systems 235

10.0 Introduction 235

10.1 Mobile Operating Systems 235

    10.1.1 Android vs. iOS 235

    10.1.2 Android Touch Interface 238

    10.1.3 iOS Touch Interface 241

    10.1.4 Windows Phone Touch Interface 244

    10.1.5 Common Mobile Device Features 245

10.2 Methods for Securing Mobile Devices 250

    10.2.1 Passcode Locks 250

    10.2.2 Cloud-Enabled Services for Mobile Devices 253

    10.2.3 Software Security 255

10.3 Network Connectivity and Email 257

    10.3.1 Wireless and Cellular Data Network 257

    10.3.2 Bluetooth 260

    10.3.3 Configuring Email 262

    10.3.4 Mobile Device Synchronization 265

10.4 Linux and OS X Operating Systems 268

    10.4.1 Linux and OS X Tools and Features 268

    10.4.2 Linux and OS X Best Practices 272

    10.4.3 Basic CLI 274

10.5 Basic Troubleshooting Process for Mobile, Linux, and OS X Operating Systems 276

    10.5.1 Applying the Troubleshooting Process to Mobile, Linux, and OS X Operating Systems 276

    10.5.2 Common Problems and Solutions for Mobile, Linux, and OS X Operating Systems 277

10.6 Chapter Summary 278

Chapter 11 Printers 281

11.0 Introduction 281

11.1 Common Printer Features 281

    11.1.1 Characteristics and Capabilities 281

    11.1.2 Printer Types 283

11.2 Installing and Configuring Printers 287

    11.2.1 Installing and Updating a Printer 287

    11.2.2 Configuring Options and Default Settings 290

    11.2.3 Optimizing Printer Performance 292

11.3 Sharing Printers 293

    11.3.1 Operating System Settings for Sharing Printers 293

    11.3.2 Print Servers 295

11.4 Maintaining and Troubleshooting Printers 297

    11.4.1 Printer Preventive Maintenance 297

    11.4.2 Troubleshooting Printer Issues 299

    11.4.3 Common Problems and Solutions for Printers 300

11.5 Chapter Summary 300

Chapter 12 Security 303

12.0 Introduction 303

12.1 Security Threats 303

    12.1.1 Types of Security Threats 303

12.2 Security Procedures 307

    12.2.1 Windows Local Security Policy 307

    12.2.2 Securing Web Access 309

    12.2.3 Protecting Data 312

    12.2.4 Protection Against Malicious Software 317

    12.2.5 Security Techniques 319

    12.2.6 Protecting Physical Equipment 323

12.3 Common Preventive Maintenance Techniques for Security 326

    12.3.1 Security Maintenance 326

12.4 Basic Troubleshooting Process for Security 331

    12.4.1 Applying the Troubleshooting Process to Security 331

    12.4.2 Common Problems and Solutions for Security 332

12.5 Summary 333

Chapter 13 The IT Professional 335

13.0 Introduction 335

13.1 Communication Skills and the IT Professional 335

    13.1.1 Communication Skills, Troubleshooting and the IT Professional 335

    13.1.2 Working with a Customer 336

    13.1.3 Employee Best Practices 339

13.2 Ethical and Legal Issues in the IT Industry 341

    13.2.1 Ethical and Legal Considerations 341

    13.2.2 Legal Procedures Overview 344

13.3 Call Center Technicians 347

    13.3.1 Call Centers, Level One Technicians, and Level Two Technicians 347

13.4 Chapter Summary 348

Chapter 14 Advanced Troubleshooting 351

14.0 Introduction 351

14.1 Computer Components and Peripherals 351

    14.1.1 Apply Troubleshooting Process to Computer Components and Peripherals 351

14.2 Operating Systems 352

    14.2.1 Apply Troubleshooting Process to Operating Systems 352

14.3 Networks 352

    14.3.1 Apply Troubleshooting Process to Networks 352

14.4 Security 353

    14.4.1 Apply Troubleshooting Process to Security 353

14.5 Chapter Summary 354

9781587133565    TOC    4/22/2016

Cisco Press Promotional Mailings & Special Offers

I would like to receive exclusive offers and hear about products from Cisco Press and its family of brands. I can unsubscribe at any time.

Overview

Pearson Education, Inc., 221 River Street, Hoboken, New Jersey 07030, (Pearson) presents this site to provide information about Cisco Press products and services that can be purchased through this site.

This privacy notice provides an overview of our commitment to privacy and describes how we collect, protect, use and share personal information collected through this site. Please note that other Pearson websites and online products and services have their own separate privacy policies.

Collection and Use of Information

To conduct business and deliver products and services, Pearson collects and uses personal information in several ways in connection with this site, including:

Questions and Inquiries

For inquiries and questions, we collect the inquiry or question, together with name, contact details (email address, phone number and mailing address) and any other additional information voluntarily submitted to us through a Contact Us form or an email. We use this information to address the inquiry and respond to the question.

Online Store

For orders and purchases placed through our online store on this site, we collect order details, name, institution name and address (if applicable), email address, phone number, shipping and billing addresses, credit/debit card information, shipping options and any instructions. We use this information to complete transactions, fulfill orders, communicate with individuals placing orders or visiting the online store, and for related purposes.

Surveys

Pearson may offer opportunities to provide feedback or participate in surveys, including surveys evaluating Pearson products, services or sites. Participation is voluntary. Pearson collects information requested in the survey questions and uses the information to evaluate, support, maintain and improve products, services or sites; develop new products and services; conduct educational research; and for other purposes specified in the survey.

Contests and Drawings

Occasionally, we may sponsor a contest or drawing. Participation is optional. Pearson collects name, contact information and other information specified on the entry form for the contest or drawing to conduct the contest or drawing. Pearson may collect additional personal information from the winners of a contest or drawing in order to award the prize and for tax reporting purposes, as required by law.

Newsletters

If you have elected to receive email newsletters or promotional mailings and special offers but want to unsubscribe, simply email information@ciscopress.com.

Service Announcements

On rare occasions it is necessary to send out a strictly service related announcement. For instance, if our service is temporarily suspended for maintenance we might send users an email. Generally, users may not opt-out of these communications, though they can deactivate their account information. However, these communications are not promotional in nature.

Customer Service

We communicate with users on a regular basis to provide requested services and in regard to issues relating to their account we reply via email or phone in accordance with the users' wishes when a user submits their information through our Contact Us form.

Other Collection and Use of Information

Application and System Logs

Pearson automatically collects log data to help ensure the delivery, availability and security of this site. Log data may include technical information about how a user or visitor connected to this site, such as browser type, type of computer/device, operating system, internet service provider and IP address. We use this information for support purposes and to monitor the health of the site, identify problems, improve service, detect unauthorized access and fraudulent activity, prevent and respond to security incidents and appropriately scale computing resources.

Web Analytics

Pearson may use third party web trend analytical services, including Google Analytics, to collect visitor information, such as IP addresses, browser types, referring pages, pages visited and time spent on a particular site. While these analytical services collect and report information on an anonymous basis, they may use cookies to gather web trend information. The information gathered may enable Pearson (but not the third party web trend services) to link information with application and system log data. Pearson uses this information for system administration and to identify problems, improve service, detect unauthorized access and fraudulent activity, prevent and respond to security incidents, appropriately scale computing resources and otherwise support and deliver this site and its services.

Cookies and Related Technologies

This site uses cookies and similar technologies to personalize content, measure traffic patterns, control security, track use and access of information on this site, and provide interest-based messages and advertising. Users can manage and block the use of cookies through their browser. Disabling or blocking certain cookies may limit the functionality of this site.

Do Not Track

This site currently does not respond to Do Not Track signals.

Security

Pearson uses appropriate physical, administrative and technical security measures to protect personal information from unauthorized access, use and disclosure.

Children

This site is not directed to children under the age of 13.

Marketing

Pearson may send or direct marketing communications to users, provided that

  • Pearson will not use personal information collected or processed as a K-12 school service provider for the purpose of directed or targeted advertising.
  • Such marketing is consistent with applicable law and Pearson's legal obligations.
  • Pearson will not knowingly direct or send marketing communications to an individual who has expressed a preference not to receive marketing.
  • Where required by applicable law, express or implied consent to marketing exists and has not been withdrawn.

Pearson may provide personal information to a third party service provider on a restricted basis to provide marketing solely on behalf of Pearson or an affiliate or customer for whom Pearson is a service provider. Marketing preferences may be changed at any time.

Correcting/Updating Personal Information

If a user's personally identifiable information changes (such as your postal address or email address), we provide a way to correct or update that user's personal data provided to us. This can be done on the Account page. If a user no longer desires our service and desires to delete his or her account, please contact us at customer-service@informit.com and we will process the deletion of a user's account.

Choice/Opt-out

Users can always make an informed choice as to whether they should proceed with certain services offered by Cisco Press. If you choose to remove yourself from our mailing list(s) simply visit the following page and uncheck any communication you no longer want to receive: www.ciscopress.com/u.aspx.

Sale of Personal Information

Pearson does not rent or sell personal information in exchange for any payment of money.

While Pearson does not sell personal information, as defined in Nevada law, Nevada residents may email a request for no sale of their personal information to NevadaDesignatedRequest@pearson.com.

Supplemental Privacy Statement for California Residents

California residents should read our Supplemental privacy statement for California residents in conjunction with this Privacy Notice. The Supplemental privacy statement for California residents explains Pearson's commitment to comply with California law and applies to personal information of California residents collected in connection with this site and the Services.

Sharing and Disclosure

Pearson may disclose personal information, as follows:

  • As required by law.
  • With the consent of the individual (or their parent, if the individual is a minor)
  • In response to a subpoena, court order or legal process, to the extent permitted or required by law
  • To protect the security and safety of individuals, data, assets and systems, consistent with applicable law
  • In connection the sale, joint venture or other transfer of some or all of its company or assets, subject to the provisions of this Privacy Notice
  • To investigate or address actual or suspected fraud or other illegal activities
  • To exercise its legal rights, including enforcement of the Terms of Use for this site or another contract
  • To affiliated Pearson companies and other companies and organizations who perform work for Pearson and are obligated to protect the privacy of personal information consistent with this Privacy Notice
  • To a school, organization, company or government agency, where Pearson collects or processes the personal information in a school setting or on behalf of such organization, company or government agency.

Links

This web site contains links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects Personal Information. This privacy statement applies solely to information collected by this web site.

Requests and Contact

Please contact us about this Privacy Notice or if you have any requests or questions relating to the privacy of your personal information.

Changes to this Privacy Notice

We may revise this Privacy Notice through an updated posting. We will identify the effective date of the revision in the posting. Often, updates are made to provide greater clarity or to comply with changes in regulatory requirements. If the updates involve material changes to the collection, protection, use or disclosure of Personal Information, Pearson will provide notice of the change through a conspicuous notice on this site or other appropriate way. Continued use of the site after the effective date of a posted revision evidences acceptance. Please contact us if you have questions or concerns about the Privacy Notice or any objection to any revisions.

Last Update: November 17, 2020


Other Things You Might Like