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Switched Networks Companion Guide

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  • Description
  • Sample Content
  • Updates
  • Copyright 2014
  • Dimensions: 8" x 9-1/8"
  • Edition: 1st
  • eBook (Watermarked)
  • ISBN-10: 0-13-347646-4
  • ISBN-13: 978-0-13-347646-0

Switched Networks Companion Guide is the official supplemental textbook for the Switched Networks course in the Cisco® Networking Academy® CCNA® Routing and Switching curriculum.

This course describes the architecture, components, and operations of a converged switched network. You will learn about the hierarchical network design model and how to configure a switch for basic and advanced functionality. By the end of this course, you will be able to troubleshoot and resolve common issues with Virtual LANs and inter-VLAN routing in a converged network. You will also develop the knowledge and skills needed to implement a WLAN in a small-to-medium network.

The Companion Guide is designed as a portable desk reference to use anytime, anywhere to reinforce the material from the course and organize your time.

The book’s features help you focus on important concepts to succeed in this course:

  • Chapter objectives–Review core concepts by answering the focus questions listed at the beginning of each chapter.
  • Key terms–Refer to the lists of networking vocabulary introduced and highlighted in context in each chapter. 
  • Glossary–Consult the comprehensive Glossary more than 300 terms. 
  • Summary of Activities and Labs–Maximize your study time with this complete list of all associated practice exercises at the end of each chapter. 
  • Check Your Understanding–Evaluate your readiness with the end-of-chapter questions that match the style of questions you see in the online course quizzes. The answer key explains each answer.

Related Title:

Switched Networks Lab Manual

ISBN-10: 1-58713-327-X

ISBN-13: 978-1-58713-327-5

  • How To–Look for this icon to study the steps you need to learn to perform certain tasks.
  • Interactive Activities–Reinforce your understanding of topics with all the different exercises from the online course identified throughout the book with this icon.
  • Videos–Watch the videos embedded within the online course.
  • Packet Tracer Activities–Explore and visualize networking concepts using Packet Tracer exercises interspersed throughout the chapters.
  • Hands-on Labs–Work through all the course labs and Class Activities that are included in the course and published in the separate Lab Manual.

Table of Contents

Introduction xix

Chapter 1 Introduction to Switched Networks 1

Objectives 1

Key Terms 1

Introduction (1.0.1.1) 2

LAN Design (1.1) 3

    Converged Networks (1.1.1) 3

        Growing Complexity of Networks (1.1.1.1) 3

        Elements of a Converged Network (1.1.1.2) 5

        Cisco Borderless Network (1.1.1.3) 6

        Hierarchy in the Borderless Switched Network (1.1.1.4) 7

        Access, Distribution, and Core Layers (1.1.1.5) 9

    Switched Networks (1.1.2) 11

        Role of Switched Networks (1.1.2.1) 12

        Form Factors (1.1.2.2) 13

        Traffic Flow (1.1.2.3) 15

        Multilayer Switching (1.1.2.4) 16

    Switch Features (1.1.3) 17

        Port Density (1.1.3.1) 17

        Forwarding Rates (1.1.3.2) 19

        Power over Ethernet (1.1.3.3) 19

        Cisco Catalyst Switch Breakdown (1.1.3.4) 21

The Switched Environment (1.2) 23

    Frame Forwarding (1.2.1) 23

        Switching as a General Concept in Networking and Telecommunications (1.2.1.1) 23

        Dynamically Populating a Switch MAC Address Table (1.2.1.2) 25

        Switch Forwarding Methods (1.2.1.3) 28

        Store-and-Forward Switching (1.2.1.4) 29

        Cut-Through Switching (1.2.1.5) 30

    Switching Domains (1.2.2) 31

        Collision Domains (1.2.2.1) 32

        Broadcast Domains (1.2.2.2) 32

        Alleviating Network Congestion (1.2.2.3) 33

Summary (1.3) 35

Practice 37

    Class Activities 37

    Labs 37

    Packet Tracer Activities 37

Check Your Understanding Questions 37

Chapter 2 Basic Switching Concepts and Configuration 41

Objectives 41

Key Terms 41

Introduction (2.0.1.1) 42

Basic Switch Configuration (2.1) 43

    Configure a Switch with Initial Settings (2.1.1) 43

        Switch Boot Sequence (2.1.1.1) 43

        Recovering From a System Crash (2.1.1.2) 44

        Switch LED Indicators (2.1.1.3) 45

        Preparing for Basic Switch Management (2.1.1.4) 47

        Configuring Basic Switch Management Access with IPv4 (2.1.1.5) 47

    Configure Switch Ports (2.1.2) 50

        Duplex Communication (2.1.2.1) 50

        Configure Switch Ports at the Physical Layer (2.1.2.2) 51

        Auto-MDIX (2.1.2.3) 52

        Verifying Switch Port Configuration (2.1.2.4) 53

        Network Access Layer Issues (2.1.2.5) 55

        Troubleshooting Network Access Layer Issues (2.1.2.6) 58

Switch Security: Management and Implementation (2.2) 59

    Secure Remote Access (2.2.1) 60

        SSH Operation (2.2.1.1) 60

        Configuring SSH (2.2.1.2) 62

        Verifying SSH (2.2.1.3) 64

    Security Concerns in LANs (2.2.2) 66

        Common Security Attacks: MAC Address Flooding (2.2.2.1) 66

        Common Security Attacks: DHCP Spoofing (2.2.2.2) 69

        Common Security Attacks: Leveraging CDP (2.2.2.3) 70

    Security Best Practices (2.2.3) 72

        Best Practices (2.2.3.1) 72

        Network Security Tools and Testing (2.2.3.2) 73

        Network Security Audits (2.2.3.3) 74

    Switch Port Security (2.2.4) 74

        Secure Unused Ports (2.2.4.1) 74

        DHCP Snooping (2.2.4.2) 75

        Port Security: Operation (2.2.4.3) 77

        Port Security: Violation Modes (2.2.4.4) 78

        Port Security: Configuring (2.2.4.5) 80

        Port Security: Verifying (2.2.4.6) 81

        Ports in Error-Disabled State (2.2.4.7) 83

        Network Time Protocol (NTP) (2.2.4.8) 85

Summary (2.3) 88

Practice 90

    Class Activities 90

    Labs 90

    Packet Tracer Activities 90

Check Your Understanding Questions 91

Chapter 3 VLANs 95

Objectives 95

Key Terms 95

Introduction (3.0.1.1) 96

VLAN Segmentation (3.1) 97

    Overview of VLANs (3.1.1) 97

        VLAN Definitions (3.1.1.1) 97

        Benefits of VLANs (3.1.1.2) 98

        Types of VLANs (3.1.1.3) 99

        Voice VLANs (3.1.1.4) 101

    VLANs in a Multiswitch Environment (3.1.2) 102

        VLAN Trunks (3.1.2.1) 102

        Controlling Broadcast Domains with VLANs (3.1.2.2) 103

        Tagging Ethernet Frames for VLAN Identification (3.1.2.3) 105

        Native VLANs and 802.1Q Tagging (3.1.2.4) 106

        Voice VLAN Tagging (3.1.2.5) 107

VLAN Implementations (3.2) 109

    VLAN Assignment (3.2.1) 109

        VLAN Ranges on Catalyst Switches (3.2.1.1) 110

        Creating a VLAN (3.2.1.2) 111

        Assigning Ports to VLANs (3.2.1.3) 112

        Changing VLAN Port Membership (3.2.1.4) 113

        Deleting VLANs (3.2.1.5) 116

        Verifying VLAN Information (3.2.1.6) 117

    VLAN Trunks (3.2.2) 119

        Configuring IEEE 802.1Q Trunk Links (3.2.2.1) 119

        Resetting the Trunk to the Default State (3.2.2.2) 121

        Verifying Trunk Configuration (3.2.2.3) 123

    Dynamic Trunking Protocol (3.2.3) 124

        Introduction to DTP (3.2.3.1) 125

        Negotiated Interface Modes (3.2.3.2) 126

    Troubleshoot VLANs and Trunks (3.2.4) 128

        IP Addressing Issues with VLAN (3.2.4.1) 128

        Missing VLANs (3.2.4.2) 129

        Introduction to Troubleshooting Trunks (3.2.4.3) 131

        Common Problems with Trunks (3.2.4.4) 132

        Trunk Mode Mismatches (3.2.4.5) 133

        Incorrect VLAN List (3.2.4.6) 135

VLAN Security and Design (3.3) 138

    Attacks on VLANs (3.3.1) 138

        Switch Spoofing Attack (3.3.1.1) 138

        Double-Tagging Attack (3.3.1.2) 139

        PVLAN Edge (3.3.1.3) 140

    VLAN Best Practices (3.3.2) 142

        VLAN Design Guidelines (3.3.2.1) 142

Summary (3.4) 144

Practice 146

    Class Activities 146

    Labs 146

    Packet Tracer Activities 146

Check Your Understanding Questions 147

Chapter 4 LAN Redundancy 151

Objectives 151

Key Terms 151

Introduction (4.0.1.1) 153

Spanning Tree Concepts (4.1) 154

    STP Operation (4.1.2) 154

        Redundancy at OSI Layers 1 and 2 (4.1.1.1) 154

        Issues with Layer 1 Redundancy: MAC Database Instability (4.1.1.2) 156

        Issues with Layer 1 Redundancy: Broadcast Storms (4.1.1.3) 161

        Issues with Layer 1 Redundancy: Duplicate Unicast Frames (4.1.1.4) 161

    STP Operation (4.1.2) 162

        Spanning Tree Algorithm: Introduction (4.1.2.1) 162

        Spanning Tree Algorithm: Port Roles (4.1.2.2) 165

        Spanning Tree Algorithm: Root Bridge (4.1.2.3) 167

        Spanning Tree Algorithm: Path Cost (4.1.2.4) 168

        802.1D BPDU Frame Format (4.1.2.5) 171

        BPDU Propagation and Process (4.1.2.6) 173

        Extended System ID (4.1.2.7) 178

Varieties of Spanning Tree Protocols (4.2) 182

    Overview (4.2.1) 182

        List of Spanning Tree Protocols (4.2.1.1) 182

        Characteristics of the Spanning Tree Protocols (4.2.1.2) 183

    PVST+ (4.2.2) 185

        Overview of PVST+ (4.2.2.1) 185

        Port States and PVST+ Operation (4.2.2.2) 186

        Extended System ID and PVST+ Operation (4.2.2.3) 188

        Rapid PVST+ (4.2.3) 189

        Overview of Rapid PVST+ (4.2.3.1) 189

        RSTP BPDU (4.2.3.2) 190

        Edge Ports (4.2.3.3) 192

        Link Types (4.2.3.4) 192

Spanning Tree Configuration (4.3) 193

    PVST+ Configuration (4.3.1) 193

        Catalyst 2960 Default Configuration (4.3.1.1) 194

        Configuring and Verifying the Bridge ID (4.3.1.2) 194

        PortFast and BPDU Guard (4.3.1.3) 196

        PVST+ Load Balancing (4.3.1.4) 199

    Rapid PVST+ Configuration (4.3.2) 202

        Spanning Tree Mode (4.3.2.1) 202

    STP Configuration Issues (4.3.3) 205

        Analyzing the STP Topology (4.3.3.1) 205

        Expected Topology Versus Actual Topology (4.3.3.2) 206

        Overview of Spanning Tree Status (4.3.3.3) 207

        Spanning Tree Failure Consequences (4.3.3.4) 207

        Repairing a Spanning Tree Problem (4.3.3.5) 210

First Hop Redundancy Protocols (4.4) 210

    Concept of First Hop Redundancy Protocols (4.4.1) 211

        Default Gateway Limitations (4.4.1.1) 211

        Router Redundancy (4.4.1.2) 212

        Steps for Router Failover (4.4.1.3) 213

    Varieties of First Hop Redundancy Protocols (4.4.2) 214

        First Hop Redundancy Protocols (4.4.2.1) 214

    FHRP Verification (4.4.3) 215

        HSRP Verification (4.4.3.1) 216

        GLBP Verification (4.4.3.2) 217

Summary (4.5) 220

Practice 221

    Class Activities 221

    Labs 221

    Packet Tracer Activities 221

Check Your Understanding Questions 222

Chapter 5 Link Aggregation 227

Objectives 227

Key Terms 227

Introduction (5.0.1.1) 228

Link Aggregation Concepts (5.1) 228

    Link Aggregation (5.1.1) 229

        Introduction to Link Aggregation (5.1.1.1) 229

        Advantages of EtherChannel (5.1.1.2) 230

    EtherChannel Operation (5.1.2) 231

        Implementation Restrictions (5.1.2.1) 231

        Port Aggregation Protocol (5.1.2.2) 232

        Link Aggregation Control Protocol (5.1.2.3) 234

Link Aggregation Configuration (5.2) 235

    Configuring EtherChannel (5.2.1) 235

        Configuration Guidelines (5.2.1.1) 236

        Configuring Interfaces (5.2.1.2) 237

    Verifying and Troubleshooting EtherChannel (5.2.2) 238

        Verifying EtherChannel (5.2.2.1) 238

        Troubleshooting EtherChannel (5.2.2.2) 241

Summary (5.3) 245

Practice 246

    Class Activities 246

    Labs 246

    Packet Tracer Activities 246

Check Your Understanding Questions 247

Chapter 6 Inter-VLAN Routing 251

Objectives 251

Key Terms 251

Introduction (6.0.1.1) 252

Inter-VLAN Routing Configuration (6.1) 252

    Inter-VLAN Routing Operation (6.1.1) 253

        What Is Inter-VLAN Routing? (6.1.1.1) 253

        Legacy Inter-VLAN Routing (6.1.1.2) 254

        Router-on-a-Stick Inter-VLAN Routing (6.1.1.3) 255

        Multilayer Switch Inter-VLAN Routing (6.1.1.4) 256

    Configure Legacy Inter-VLAN Routing (6.1.2) 257

        Configure Legacy Inter-VLAN Routing: Preparation (6.1.2.1) 257

        Configure Legacy Inter-VLAN Routing: Switch Configuration (6.1.2.2) 259

        Configure Legacy Inter-VLAN Routing: Router Interface Configuration (6.1.2.3) 260

    Configure Router-on-a-Stick Inter-VLAN Routing (6.1.3) 262

        Configure Router-on-a-Stick: Preparation (6.1.3.1) 262

        Configure Router-on-a-Stick: Switch Configuration (6.1.3.2) 264

        Configure Router-on-a-Stick: Router Subinterface Configuration (6.1.3.3) 265

        Configure Router-on-a-Stick: Verifying Subinterfaces (6.1.3.4) 266

        Configure Router-on-a-Stick: Verifying Routing (6.1.3.5) 268

Troubleshoot Inter-VLAN Routing (6.2) 270

    Inter-VLAN Configuration Issues (6.2.1) 270

        Switch Port Issues (6.2.1.1) 270

        Verify Switch Configuration (6.2.1.2) 272

        Interface Issues (6.2.1.3) 273

        Verify Router Configuration (6.2.1.4) 274

    IP Addressing Issues (6.2.2) 276

        Errors with IP Addresses and Subnet Masks (6.2.2.1) 276

        Verifying IP Address and Subnet Mask Configuration

        Issues (6.2.2.2) 278

Layer 3 Switching (6.3) 280

    Layer 3 Switching Operation and Configuration (6.3.1) 280

        Introduction to Layer 3 Switching (6.3.1.1) 280

        Inter-VLAN Routing with Switch Virtual Interfaces (6.3.1.2) 282

        Inter-VLAN Routing with Routed Ports (6.3.1.4) 284

        Configuring Static Routes on a Catalyst 2960 Switch (6.3.1.5) 285

    Troubleshoot Layer 3 Switching (6.3.2) 291

        Layer 3 Switch Configuration Issues (6.3.2.1) 291

        Example: Troubleshooting Layer 3 Switching (6.3.2.2) 292

Summary (6.4) 295

Practice 296

    Class Activities 296

    Labs 296

    Packet Tracer Activities 296

Check Your Understanding Questions 297

Chapter 7 DHCP 303

Objectives 303

Key Terms 303

Introduction (7.0.1.1) 305

Dynamic Host Configuration Protocol v4 (7.1) 306

    DHCPv4 Operation (7.1.1) 306

        Introducing DHCPv4 (7.1.1.1) 306

        DHCPv4 Operation (7.1.1.2) 307

        DHCPv4 Message Format (7.1.1.3) 311

        DHCPv4 Discover and Offer Messages (7.1.1.4) 313

    Configuring a Basic DHCPv4 Server (7.1.2) 315

        Configuring a Basic DHCPv4 Server (7.1.2.1) 315

        Verifying DHCPv4 (7.1.2.2) 318

        DHCPv4 Relay (7.1.2.3) 322

    Configure DHCPv4 Client (7.1.3) 325

        Configuring a Router as DHCPv4 Client (7.1.3.1) 325

        Configuring a SOHO Router as a DHCPv4 Client (7.1.3.2) 326

    Troubleshoot DHCPv4 (7.1.4) 327

        Troubleshooting Tasks (7.1.4.1) 327

        Verify Router DHCPv4 Configuration (7.1.4.2) 329

        Debugging DHCPv4 (7.1.4.3) 330

Dynamic Host Configuration Protocol for IPv6 (DHCPv6) (7.2) 331

    SLAAC and DHCPv6 (7.2.1) 331

        Stateless Address Autoconfiguration (SLAAC) (7.2.1.1) 331

        SLAAC Operation (7.2.1.2) 333

        SLAAC and DHCPv6 (7.2.1.3) 335

        SLAAC Option (7.2.1.4) 336

        Stateless DHCPv6 Option (7.2.1.5) 337

        Stateful DHCPv6 Option (7.2.1.6) 338

        DHCPv6 Operations (7.2.1.7) 339

    Stateless DHCPv6 (7.2.2) 342

        Configuring a Router as a Stateless DHCPv6 Server (7.2.2.1) 342

        Configuring a Router as a Stateless DHCPv6 Client (7.2.2.2) 344

        Verifying Stateless DHCPv6 (7.2.2.3) 344

    Stateful DHCPv6 Server (7.2.3) 346

        Configuring a Router as a Stateful DHCPv6 Server (7.2.3.1) 346

        Configuring a Router as a Stateful DHCPv6 Client (7.2.3.2) 349

        Verifying Stateful DHCPv6 (7.2.3.3) 349

        Configuring a Router as a DHCPv6 Relay Agent (7.2.3.4) 351

    Troubleshoot DHCPv6 (7.2.4) 352

        Troubleshooting Tasks (7.2.4.1) 353

        Verify Router DHCPv6 Configuration (7.2.4.2) 354

        Debugging DHCPv6 (7.2.4.3) 355

Summary (7.3) 357

Practice 359

    Class Activities 359

    Labs 359

    Packet Tracer Activities 359

Check Your Understanding Questions 360

Chapter 8 Wireless LANs 363

Objectives 363

Key Terms 363

Introduction (8.0.1.1) 367

Wireless Concepts (8.1) 367

    Introduction to Wireless (8.1.1) 367

        Supporting Mobility (8.1.1.1) 368

        Benefits of Wireless (8.1.1.2) 368

        Wireless Technologies (8.1.1.3) 369

        Radio Frequencies (8.1.1.4) 370

        802.11 Standards (8.1.1.5) 371

        Wi-Fi Certification (8.1.1.6) 373

        Comparing WLANs to a LAN (8.1.1.7) 375

    Components of WLANs (8.1.2) 376

        Wireless NICs (8.1.2.1) 376

        Wireless Home Router (8.1.2.2) 377

        Business Wireless Solutions (8.1.2.3) 379

        Wireless Access Points (8.1.2.4) 380

        Small Wireless Deployment Solutions (8.1.2.5) 382

        Large Wireless Deployment Solutions (8.1.2.6) 385

        Large Wireless Deployment Solutions, Cont. (8.1.2.7) 387

        Wireless Antennas (8.1.2.8) 389

    802.11 WLAN Topologies (8.1.3) 391

        802.11 Wireless Topology Modes (8.1.3.1) 391

        Ad Hoc Mode (8.1.3.2) 392

        Infrastructure Mode (8.1.3.3) 393

Wireless LAN Operations (8.2) 395

    802.11 Frame Structure (8.2.1) 395

        Wireless 802.11 Frame (8.2.1.1) 395

        Frame Control Field (8.2.1.2) 397

        Wireless Frame Type (8.2.1.3) 399

        Management Frames (8.2.1.4) 400

        Control Frames (8.2.1.5) 402

    Wireless Operation (8.2.2) 403

        Carrier Sense Multiple Access with Collision Avoidance (8.2.2.1) 404

        Wireless Clients and Access Point Association (8.2.2.2) 405

        Association Parameters (8.2.2.3) 406

        Discovering APs (8.2.2.4) 409

        Authentication (8.2.2.5) 411

    Channel Management (8.2.3) 413

        Frequency Channel Saturation (8.2.3.1) 413

        Selecting Channels (8.2.3.2) 415

        Planning a WLAN Deployment (8.2.3.3) 418

Wireless LAN Security (8.3) 420

    WLAN Threats (8.3.1) 420

        Securing Wireless (8.3.1.1) 420

        DoS Attack (8.3.1.2) 422

        Management Frame DoS Attacks (8.3.1.3) 423

        Rogue Access Points (8.3.1.4) 425

        Man-in-the-Middle Attack (8.3.1.5) 426

    Securing WLANs (8.3.2) 428

        Wireless Security Overview (8.3.2.1) 428

        Shared Key Authentication Methods (8.3.2.2) 430

        Encryption Methods (8.3.2.3) 432

        Authenticating a Home User (8.3.2.4) 432

        Authentication in the Enterprise (8.3.2.5) 434

Wireless LAN Configuration (8.4) 435

    Configure a Wireless Router (8.4.1) 435

        Configuring a Wireless Router (8.4.1.1) 435

        Setting Up and Installing Initial Linksys EA6500 (8.4.1.2) 437

        Configuring the Linksys Smart Wi-Fi Home Page (8.4.1.3) 441

        Smart Wi-Fi Settings (8.4.1.4) 443

        Smart Wi-Fi Tools (8.4.1.5) 446

        Backing Up a Configuration (8.4.1.6) 450

    Configuring Wireless Clients (8.4.2) 452

        Connecting Wireless Clients (8.4.2.1) 452

    Troubleshoot WLAN Issues (8.4.3) 453

        Troubleshooting Approaches (8.4.3.1) 453

        Wireless Client Not Connecting (8.4.3.2) 455

        Troubleshooting When the Network Is Slow (8.4.3.3) 456

        Updating Firmware (8.4.3.4) 458

Summary (8.5) 460

Practice 461

    Class Activities 461

    Labs 462

    Packet Tracer Activities 462

Check Your Understanding Questions 462

Appendix A Answers to “Check Your Understanding” Questions 465

Glossary 477

9781587133299, TOC, 4/14/14

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For inquiries and questions, we collect the inquiry or question, together with name, contact details (email address, phone number and mailing address) and any other additional information voluntarily submitted to us through a Contact Us form or an email. We use this information to address the inquiry and respond to the question.

Online Store

For orders and purchases placed through our online store on this site, we collect order details, name, institution name and address (if applicable), email address, phone number, shipping and billing addresses, credit/debit card information, shipping options and any instructions. We use this information to complete transactions, fulfill orders, communicate with individuals placing orders or visiting the online store, and for related purposes.

Surveys

Pearson may offer opportunities to provide feedback or participate in surveys, including surveys evaluating Pearson products, services or sites. Participation is voluntary. Pearson collects information requested in the survey questions and uses the information to evaluate, support, maintain and improve products, services or sites; develop new products and services; conduct educational research; and for other purposes specified in the survey.

Contests and Drawings

Occasionally, we may sponsor a contest or drawing. Participation is optional. Pearson collects name, contact information and other information specified on the entry form for the contest or drawing to conduct the contest or drawing. Pearson may collect additional personal information from the winners of a contest or drawing in order to award the prize and for tax reporting purposes, as required by law.

Newsletters

If you have elected to receive email newsletters or promotional mailings and special offers but want to unsubscribe, simply email information@ciscopress.com.

Service Announcements

On rare occasions it is necessary to send out a strictly service related announcement. For instance, if our service is temporarily suspended for maintenance we might send users an email. Generally, users may not opt-out of these communications, though they can deactivate their account information. However, these communications are not promotional in nature.

Customer Service

We communicate with users on a regular basis to provide requested services and in regard to issues relating to their account we reply via email or phone in accordance with the users' wishes when a user submits their information through our Contact Us form.

Other Collection and Use of Information

Application and System Logs

Pearson automatically collects log data to help ensure the delivery, availability and security of this site. Log data may include technical information about how a user or visitor connected to this site, such as browser type, type of computer/device, operating system, internet service provider and IP address. We use this information for support purposes and to monitor the health of the site, identify problems, improve service, detect unauthorized access and fraudulent activity, prevent and respond to security incidents and appropriately scale computing resources.

Web Analytics

Pearson may use third party web trend analytical services, including Google Analytics, to collect visitor information, such as IP addresses, browser types, referring pages, pages visited and time spent on a particular site. While these analytical services collect and report information on an anonymous basis, they may use cookies to gather web trend information. The information gathered may enable Pearson (but not the third party web trend services) to link information with application and system log data. Pearson uses this information for system administration and to identify problems, improve service, detect unauthorized access and fraudulent activity, prevent and respond to security incidents, appropriately scale computing resources and otherwise support and deliver this site and its services.

Cookies and Related Technologies

This site uses cookies and similar technologies to personalize content, measure traffic patterns, control security, track use and access of information on this site, and provide interest-based messages and advertising. Users can manage and block the use of cookies through their browser. Disabling or blocking certain cookies may limit the functionality of this site.

Do Not Track

This site currently does not respond to Do Not Track signals.

Security

Pearson uses appropriate physical, administrative and technical security measures to protect personal information from unauthorized access, use and disclosure.

Children

This site is not directed to children under the age of 13.

Marketing

Pearson may send or direct marketing communications to users, provided that

  • Pearson will not use personal information collected or processed as a K-12 school service provider for the purpose of directed or targeted advertising.
  • Such marketing is consistent with applicable law and Pearson's legal obligations.
  • Pearson will not knowingly direct or send marketing communications to an individual who has expressed a preference not to receive marketing.
  • Where required by applicable law, express or implied consent to marketing exists and has not been withdrawn.

Pearson may provide personal information to a third party service provider on a restricted basis to provide marketing solely on behalf of Pearson or an affiliate or customer for whom Pearson is a service provider. Marketing preferences may be changed at any time.

Correcting/Updating Personal Information

If a user's personally identifiable information changes (such as your postal address or email address), we provide a way to correct or update that user's personal data provided to us. This can be done on the Account page. If a user no longer desires our service and desires to delete his or her account, please contact us at customer-service@informit.com and we will process the deletion of a user's account.

Choice/Opt-out

Users can always make an informed choice as to whether they should proceed with certain services offered by Cisco Press. If you choose to remove yourself from our mailing list(s) simply visit the following page and uncheck any communication you no longer want to receive: www.ciscopress.com/u.aspx.

Sale of Personal Information

Pearson does not rent or sell personal information in exchange for any payment of money.

While Pearson does not sell personal information, as defined in Nevada law, Nevada residents may email a request for no sale of their personal information to NevadaDesignatedRequest@pearson.com.

Supplemental Privacy Statement for California Residents

California residents should read our Supplemental privacy statement for California residents in conjunction with this Privacy Notice. The Supplemental privacy statement for California residents explains Pearson's commitment to comply with California law and applies to personal information of California residents collected in connection with this site and the Services.

Sharing and Disclosure

Pearson may disclose personal information, as follows:

  • As required by law.
  • With the consent of the individual (or their parent, if the individual is a minor)
  • In response to a subpoena, court order or legal process, to the extent permitted or required by law
  • To protect the security and safety of individuals, data, assets and systems, consistent with applicable law
  • In connection the sale, joint venture or other transfer of some or all of its company or assets, subject to the provisions of this Privacy Notice
  • To investigate or address actual or suspected fraud or other illegal activities
  • To exercise its legal rights, including enforcement of the Terms of Use for this site or another contract
  • To affiliated Pearson companies and other companies and organizations who perform work for Pearson and are obligated to protect the privacy of personal information consistent with this Privacy Notice
  • To a school, organization, company or government agency, where Pearson collects or processes the personal information in a school setting or on behalf of such organization, company or government agency.

Links

This web site contains links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects Personal Information. This privacy statement applies solely to information collected by this web site.

Requests and Contact

Please contact us about this Privacy Notice or if you have any requests or questions relating to the privacy of your personal information.

Changes to this Privacy Notice

We may revise this Privacy Notice through an updated posting. We will identify the effective date of the revision in the posting. Often, updates are made to provide greater clarity or to comply with changes in regulatory requirements. If the updates involve material changes to the collection, protection, use or disclosure of Personal Information, Pearson will provide notice of the change through a conspicuous notice on this site or other appropriate way. Continued use of the site after the effective date of a posted revision evidences acceptance. Please contact us if you have questions or concerns about the Privacy Notice or any objection to any revisions.

Last Update: November 17, 2020