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Preventive Maintenance and Troubleshooting

Chapter Description

In this sample chapter from IT Essentials Companion Guide v7 for Cisco Networking Academy, you will learn about the many benefits of conducting preventive maintenance for both hardware and software.

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Key Terms

This chapter uses the following key terms. You can find the definitions in the glossary at the end of the book.

  • closed-ended questions page 170

  • cloud storage page 168

  • data backup page 168

  • Device Manager page 171

  • Event Viewer page 170

  • open-ended questions page 170

  • preventive maintenance page 164

  • Task Manager page 172

  • troubleshooting page 167

  • troubleshooting process steps page 169

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