Nicolas Darchis, CCIE Wireless No. 25344, joined the Wireless and AAA Cisco TAC team in Belgium in 2007, where his main focus was troubleshooting wireless networks, wireless management tools, and security products. Since 2016, Nicolas has been working as a technical leader for wireless at the same technical assistance center in Brussels; he has shifted a big part of his focus to improving product serviceability of new and upcoming products, as well as new software releases. He is also a major contributor to online documentation of Cisco wireless products and has participated in many of the wireless “Ask the Expert” sessions run by the Cisco support community. Nicolas has been a CCIE Wireless No. 25344 since 2009 and, more recently, he has achieved CWNE No. 208.