larger cover

Add To My Wish List

Register your product to gain access to bonus material or receive a coupon.

CCNP Support Exam Certification Guide

Book

  • Sorry, this book is no longer in print.
Not for Sale

The official study guide for Support exam #640-606

Click "Downloads" for the CD-ROM’s ExamGear software replacement setup file

  • About
  • Description
  • Downloads
  • Sample Content
  • Updates

Features

  • The only Cisco Systems-endorsed study guide for the Cisco Support Exam #640-606—No other books are either reviewed or approved for use in CCNP study by Cisco Systems, the creators of the course and exam.
    • Students are better prepared for the certification exam by learning from the only reliable source.

  • Reviews of all concepts covered on the exam for diagnosing, isolating and resolving network problems.
    • Prepares students and ensures that they do not need to go to a secondary source for further study prior to sitting for the exam.

  • Extensive use of quizzes, practice questions and scenarios.
    • Provides a large resource of progressional testing to insure material comprehension.

  • Test bank—Over 200 questions on the CD-ROM. Enables users to practice and review concepts in a simulated test environment.
    • Allows for identification of areas for further study and builds confidence in material comprehension.

  • Copyright 2000
  • Edition: 1st
  • Book
  • ISBN-10: 0-7357-0995-5
  • ISBN-13: 978-0-7357-0995-9

The official self-study test preparation guide for the CCNP Support exam

Coverage of all CCNP Support exam topics enables you to identify and improve your knowledge gaps before the exam date. You'll learn to:

  • Utilize various support resources, including network media test equipment, network monitors, protocol analyzers, CiscoWorks software, simulation and modeling tools, and Cisco.com
  • Identify data link layer troubleshooting targets, analyze show command output, and examine connection sequences for TCP/IP, IPX, and AppleTalk environments
  • Apply troubleshooting tools such as Debug and Logging, and understand internal router operations, reachability testing, and troubleshooting commands appropriate for performance degradation and crash cases
  • Isolate and correct network failures in TCP/IP, IPX, and AppleTalk environments
  • Troubleshoot Catalyst 5000 switches by understanding Catalyst LEDs, Trunking, VTP, Catalyst show commands, and common router problems in interVLAN routing environments
  • Manage Frame Relay and ISDN BRI connections with special sets of show and debug commands

CCNP Support Exam Certification Guide is a comprehensive self-study tool for the CCNP Support exam, which tests your ability to diagnose, isolate, and correct network failures and performance problems. Written by a certified Cisco Systems(r) instructor who teaches the Cisco(r) Internetwork Troubleshooting (CIT) course on a regular basis, this book covers all the major topics on the CCNP Support exam, allowing you to master the exam concepts. In this comprehensive overview of network troubleshooting, you'll learn how to identify troubleshooting targets, use troubleshooting tools, and manage IP, IPX, AppleTalk, Catalyst(r), Frame Relay, and ISDN BRI connections.

Each chapter of CCNP Support Exam Certification Guide focuses your study and tests your knowledge of the subjects through specially designed assessment and study features. "Do I Know This Already?" quizzes assess your knowledge and help you decide how much time you need to spend on each section within a chapter. The well-organized Foundation Topics sections detail all the exam topics you need to master. Each chapter includes a Foundation Summary section that highlights essential concepts for quick reference. Challenging chapter-ending review questions and exercises test your knowledge of the subject matter, reinforce key concepts, and provide you with the opportunity to apply what you've learned in the chapter. In addition, a final chapter of scenarios pulls together concepts from all the chapters to ensure you can apply your knowledge in a real-world environment. Finally, the companion CD-ROM's robust testing engine enables you to take practice exams that mimic the real testing environment, focus on particular topic areas, randomize answers for reusability, track your progress, and refer to electronic text for review.

CCNP Support Exam Certification Guide is part of a recommended learning path from Cisco Systems that can include simulation and hands-on training from authorized Cisco Learning Partners and self-study products from Cisco Press. To find out more about instructor-led, e-learning, and hands-on instruction offered by authorized Cisco Learning Partners, please visit www.cisco.com/go/authorizedtraining.

Companion CD-ROM
This companion CD-ROM contains a test bank with over 200 practice questions.

Downloads

Replacement Setup file for the CD-ROM’s ExamGear software
This program installs CCNP Support Certification Guide Companion on your computer and provides full access to the Support exam question database.

Download - 8.26 MB -- Setup.exe

Online Sample Chapter

Applying Cisco Troubleshooting Tools

Table of Contents



 1. Support Resources for Troubleshooting.


 2. Understanding Troubleshooting Methods.


 3. Identifying Troubleshooting Targets.


 4. Applying Cisco Troubleshooting Tools.


 5. Diagnosing and Correcting Campus TCP/IP Problems.


 6. Diagnosing and Correcting Novell Networking Problems.


 7. Diagnosing and Correcting AppleTalk Problems.


 8. Diagnosing and Correcting Catalyst Problems.


 9. Troubleshooting VLANS on Routers and Switches.


10. Diagnosing and Correcting Frame Relay Problems.


11. Diagnosing and Correcting ISDN BRI Problems.


Appendix A: Answers to Quiz Questions.


Index.

Errata

Errata. - 19 KB -- 0735709955errata.doc

Submit Errata

Cisco Press Promotional Mailings & Special Offers

I would like to receive exclusive offers and hear about products from Cisco Press and its family of brands. I can unsubscribe at any time.

Overview

Pearson Education, Inc., 221 River Street, Hoboken, New Jersey 07030, (Pearson) presents this site to provide information about Cisco Press products and services that can be purchased through this site.

This privacy notice provides an overview of our commitment to privacy and describes how we collect, protect, use and share personal information collected through this site. Please note that other Pearson websites and online products and services have their own separate privacy policies.

Collection and Use of Information

To conduct business and deliver products and services, Pearson collects and uses personal information in several ways in connection with this site, including:

Questions and Inquiries

For inquiries and questions, we collect the inquiry or question, together with name, contact details (email address, phone number and mailing address) and any other additional information voluntarily submitted to us through a Contact Us form or an email. We use this information to address the inquiry and respond to the question.

Online Store

For orders and purchases placed through our online store on this site, we collect order details, name, institution name and address (if applicable), email address, phone number, shipping and billing addresses, credit/debit card information, shipping options and any instructions. We use this information to complete transactions, fulfill orders, communicate with individuals placing orders or visiting the online store, and for related purposes.

Surveys

Pearson may offer opportunities to provide feedback or participate in surveys, including surveys evaluating Pearson products, services or sites. Participation is voluntary. Pearson collects information requested in the survey questions and uses the information to evaluate, support, maintain and improve products, services or sites; develop new products and services; conduct educational research; and for other purposes specified in the survey.

Contests and Drawings

Occasionally, we may sponsor a contest or drawing. Participation is optional. Pearson collects name, contact information and other information specified on the entry form for the contest or drawing to conduct the contest or drawing. Pearson may collect additional personal information from the winners of a contest or drawing in order to award the prize and for tax reporting purposes, as required by law.

Newsletters

If you have elected to receive email newsletters or promotional mailings and special offers but want to unsubscribe, simply email information@ciscopress.com.

Service Announcements

On rare occasions it is necessary to send out a strictly service related announcement. For instance, if our service is temporarily suspended for maintenance we might send users an email. Generally, users may not opt-out of these communications, though they can deactivate their account information. However, these communications are not promotional in nature.

Customer Service

We communicate with users on a regular basis to provide requested services and in regard to issues relating to their account we reply via email or phone in accordance with the users' wishes when a user submits their information through our Contact Us form.

Other Collection and Use of Information

Application and System Logs

Pearson automatically collects log data to help ensure the delivery, availability and security of this site. Log data may include technical information about how a user or visitor connected to this site, such as browser type, type of computer/device, operating system, internet service provider and IP address. We use this information for support purposes and to monitor the health of the site, identify problems, improve service, detect unauthorized access and fraudulent activity, prevent and respond to security incidents and appropriately scale computing resources.

Web Analytics

Pearson may use third party web trend analytical services, including Google Analytics, to collect visitor information, such as IP addresses, browser types, referring pages, pages visited and time spent on a particular site. While these analytical services collect and report information on an anonymous basis, they may use cookies to gather web trend information. The information gathered may enable Pearson (but not the third party web trend services) to link information with application and system log data. Pearson uses this information for system administration and to identify problems, improve service, detect unauthorized access and fraudulent activity, prevent and respond to security incidents, appropriately scale computing resources and otherwise support and deliver this site and its services.

Cookies and Related Technologies

This site uses cookies and similar technologies to personalize content, measure traffic patterns, control security, track use and access of information on this site, and provide interest-based messages and advertising. Users can manage and block the use of cookies through their browser. Disabling or blocking certain cookies may limit the functionality of this site.

Do Not Track

This site currently does not respond to Do Not Track signals.

Security

Pearson uses appropriate physical, administrative and technical security measures to protect personal information from unauthorized access, use and disclosure.

Children

This site is not directed to children under the age of 13.

Marketing

Pearson may send or direct marketing communications to users, provided that

  • Pearson will not use personal information collected or processed as a K-12 school service provider for the purpose of directed or targeted advertising.
  • Such marketing is consistent with applicable law and Pearson's legal obligations.
  • Pearson will not knowingly direct or send marketing communications to an individual who has expressed a preference not to receive marketing.
  • Where required by applicable law, express or implied consent to marketing exists and has not been withdrawn.

Pearson may provide personal information to a third party service provider on a restricted basis to provide marketing solely on behalf of Pearson or an affiliate or customer for whom Pearson is a service provider. Marketing preferences may be changed at any time.

Correcting/Updating Personal Information

If a user's personally identifiable information changes (such as your postal address or email address), we provide a way to correct or update that user's personal data provided to us. This can be done on the Account page. If a user no longer desires our service and desires to delete his or her account, please contact us at customer-service@informit.com and we will process the deletion of a user's account.

Choice/Opt-out

Users can always make an informed choice as to whether they should proceed with certain services offered by Cisco Press. If you choose to remove yourself from our mailing list(s) simply visit the following page and uncheck any communication you no longer want to receive: www.ciscopress.com/u.aspx.

Sale of Personal Information

Pearson does not rent or sell personal information in exchange for any payment of money.

While Pearson does not sell personal information, as defined in Nevada law, Nevada residents may email a request for no sale of their personal information to NevadaDesignatedRequest@pearson.com.

Supplemental Privacy Statement for California Residents

California residents should read our Supplemental privacy statement for California residents in conjunction with this Privacy Notice. The Supplemental privacy statement for California residents explains Pearson's commitment to comply with California law and applies to personal information of California residents collected in connection with this site and the Services.

Sharing and Disclosure

Pearson may disclose personal information, as follows:

  • As required by law.
  • With the consent of the individual (or their parent, if the individual is a minor)
  • In response to a subpoena, court order or legal process, to the extent permitted or required by law
  • To protect the security and safety of individuals, data, assets and systems, consistent with applicable law
  • In connection the sale, joint venture or other transfer of some or all of its company or assets, subject to the provisions of this Privacy Notice
  • To investigate or address actual or suspected fraud or other illegal activities
  • To exercise its legal rights, including enforcement of the Terms of Use for this site or another contract
  • To affiliated Pearson companies and other companies and organizations who perform work for Pearson and are obligated to protect the privacy of personal information consistent with this Privacy Notice
  • To a school, organization, company or government agency, where Pearson collects or processes the personal information in a school setting or on behalf of such organization, company or government agency.

Links

This web site contains links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects Personal Information. This privacy statement applies solely to information collected by this web site.

Requests and Contact

Please contact us about this Privacy Notice or if you have any requests or questions relating to the privacy of your personal information.

Changes to this Privacy Notice

We may revise this Privacy Notice through an updated posting. We will identify the effective date of the revision in the posting. Often, updates are made to provide greater clarity or to comply with changes in regulatory requirements. If the updates involve material changes to the collection, protection, use or disclosure of Personal Information, Pearson will provide notice of the change through a conspicuous notice on this site or other appropriate way. Continued use of the site after the effective date of a posted revision evidences acceptance. Please contact us if you have questions or concerns about the Privacy Notice or any objection to any revisions.

Last Update: November 17, 2020