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Network Sales and Services Handbook


  • Sorry, this book is no longer in print.
Not for Sale
  • Description
  • Sample Content
  • Updates
  • Copyright 2003
  • Edition: 1st
  • Book
  • ISBN-10: 1-58705-090-0
  • ISBN-13: 978-1-58705-090-9

A technical handbook for network sales and customer service personnel

Network Sales and Services Handbook covers the following:

  • Foundational concepts and discussions of how networks interconnect
  • The OSI model and its fundamental importance for moving information between computers on an internetwork
  • Customer premises equipment, including a discussion of hardware commonly found at a customer site
  • Threats to a network and methods for protecting a network against such threats
  • Concepts of geographical networks and the three-tiered network hierarchy
  • QoS and a network's capability to provide better service to select network traffic over various internetworking technologies
  • Methods available to remote users for securely accessing organizational resources
  • Public switched telephone network services and customer access
  • Multiprotocol Label Switching (MPLS) and how it is used in a network backbone
  • The fundamentals of fiber-optic networks, including Synchronous Optical Networks and Dense Wave Division Multiplexing

One of the most significant challenges in any technical organization is knowledge transfer: getting the knowledge from those "in the know" (network engineers or consultants) to those on the "front lines" (those individuals who are selling and supporting a client's network services). Because these individuals tend to be quota driven, a sales/service team often does not have a lot of available time away from the field; potentially resulting in lost revenue. Understanding knowledge transfer is necessary for people working as customer service representatives and managers, engineering technicians, and presales account managers.

Network Sales and Services Handbook provides sales and support professionals the fundamental technical knowledge necessary to understand customer needs. Designed as a complete reference guide, Network Sales and Services Handbook details networking basics, including foundational concepts and discussions of the many different LAN and WAN technologies and their functionality. Also included are fundamental discussions on quality of service (QoS), voice networks, and fiber optics, as well as a brief summary of the common routing protocols used in an internetwork.

If you are a non-engineer associated with an engineering environment, Network Sales and Services Handbook is an essential part of your resource library.

Online Sample Chapter

DSL and Cable Modem Networks

Downloadable Sample Chapter

Download - 160 KB -- Chapter 7: DSL and Cable Modem Networks

Table of Contents

(NOTE: Each chapter concludes with a Summary.)

1. Internetworking Basics.

OSI Reference Model. Information Formats. Network Hierarchy. Connection-Oriented and Connectionless Network Services. Network Addressing. Flow Control. Error-Checking. Standards Organizations.

2. OSI Reference Model.

OSI Layer Characteristics. Host Communication. Data Encapsulation. Frequently Asked Questions (FAQ).

3. TCP/IP Introduction.

TCP/IP Model. TCP/IP Operation. TCP/IP Addressing. TCP Ports and Sockets. UDP and ICMP. Routing. Frequently Asked Questions (FAQ). Case Study.

4. Customer Premise Equipment (CPE).

Servers and Workstations. Communication Equipment. LAN CPE. Analog Equipment. Frequently Asked Questions (FAQ).

5. Local Area Networks (LANs).

LAN Topologies. Ethernet. Token Ring. FDDI. LAN Transmission. LAN Hardware. Frequently Asked Questions (FAQ). Case Study.

6. Local Access.

Dedicated Local Access Configuration. Switched Local Access Configuration. LEC CO Configuration. Frequently Asked Questions (FAQ). Case Study.

7. DSL and Cable Modem Networks.

Digital Subscriber Line. Cable Access Technologies. Frequently Asked Questions (FAQ). Case Study.

8. WAN Basics.

WAN Switching. Network Interfaces. WAN Architecture. Frequently Asked Questions (FAQ). Case Study.

9. Asynchronous Transfer Mode (ATM) Introduction.

ATM WANs. ATM WAN Interfaces. ATM Connections. VPs. Cell Transmission. ATM Traffic Contract Parameters. ATM Service Classes. QoS Parameters. ATM WAN Architecture. ATM Traffic Contract and Negotiation. Frequently Asked Questions (FAQ). Case Study.

10. Frame Relay Introduction.

Frame Relay Components. Frame Relay Error Handling. Frame Relay LMI. Frequently Asked Questions (FAQ). Case Study.

11. Understanding Routers and Routing.

Routing Components. Routing Algorithms. Network Protocols. Frequently Asked Questions (FAQ). Case Study.

12. Virtual LAN (VLAN) Introduction.

VLAN Memberships. VLAN/WAN Integration. Frequently Asked Questions (FAQ). Case Study.

13. Quality of Service Introduction.

ATM. Frame Relay. IP. MPLS and MPLS-TE. DiffServ. Frequently Asked Questions (FAQ). Case Study.

14. Network Architecture Introduction.

Network Devices. Hierarchical Network Model. WAN Oversubscription. Frequently Asked Questions (FAQ). Case Study.

15. Network Security Basics.

Network Threats. Network Attack Methods. Proxy Servers and DMZ. Firewalls. Intrusion Detection and Monitoring. Network Security Architecture. Frequently Asked Questions (FAQ). Case Study.

16. Remote Access Virtual Private Networks (VPNs).

VPNs. VPN Basics. Authentication. Tunneling Protocols. Encryption. PGP. PKI. MD5. IPSec. IKE. LAN-to-LAN VPN. VPN Architecture. Frequently Asked Questions (FAQ). Case Study.

17. Voice Networks.

Voice Network Access. ANI. Lines and Trunks. Frequently Asked Questions (FAQ). Case Study.

18. Network Management Basics.

FCAPS Model. Network Management Architecture. Network Management Protocols. An Introduction to TMN. Frequently Asked Questions (FAQ). Case Study.

19. High Availability Networking.

Measuring Network Availability. Internetwork Reliability Options. Frequently Asked Questions (FAQ). Case Study.

20. The Internet.

WWW. URL. Internet Programming Languages. Peering. Frequently Asked Questions (FAQ).

21. MPLS Introduction.

MPLS Terminology. MPLS Operation. MPLS MPLS-VPNs. MPLS CE Routing. Frequently Asked Questions (FAQ). Case Study.

22. Introduction to Fiber Optics.

Optic Bands and Transmission Windows. SONET. DWDM. Frequently Asked Questions (FAQ). Case Study.

Appendix A. PIC Codes.

Appendix B. RIP (Routing Information Protocol).

Appendix C. RIP Version 2 (RIPv2).

Appendix D. Border Gateway Protocol, Version 4 (BGP4).

Appendix E. Interior Gateway Routing Protocol (IGRP).

Appendix F. OSPF (Open Shortest Path First).

Appendix G. EIGRP (Enhanced Interior Gateway Routing Protocol).



Download - 190 KB -- Index

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