Home > Store

Understanding Session Border Controllers: Comprehensive Guide to Designing, Deploying, Troubleshooting, and Maintaining Cisco Unified Border Element (CUBE) Solutions

Add To My Wish List

Understanding Session Border Controllers: Comprehensive Guide to Designing, Deploying, Troubleshooting, and Maintaining Cisco Unified Border Element (CUBE) Solutions

By Kaustubh Inamdar, Steve Holl, Gonzalo Salgueiro, Kyzer Davis, Chidambaram Arunachalam
Published Dec 6, 2018 by Cisco Press. Part of the Networking Technology series.

Best Value Purchase

Book + eBook Bundle

Your Price: $64.79
List Price: $107.98
Includes EPUB and PDF
About eBook Formats

This eBook includes the following formats, accessible from your Account page after purchase:

ePub EPUB The open industry format known for its reflowable content and usability on supported mobile devices.

Adobe Reader PDF The popular standard, used most often with the free Adobe® Reader® software.

This eBook requires no passwords or activation to read. We customize your eBook by discreetly watermarking it with your name, making it uniquely yours.

Add to cart

FREE SHIPPING!

Individual Purchases

Book

Your Price: $47.99
List Price: $59.99
Usually ships in 24 hours.

Add to cart

FREE SHIPPING!

eBook (Watermarked)

Your Price: $38.39
List Price: $47.99
Includes EPUB and PDF
About eBook Formats

This eBook includes the following formats, accessible from your Account page after purchase:

ePub EPUB The open industry format known for its reflowable content and usability on supported mobile devices.

Adobe Reader PDF The popular standard, used most often with the free Adobe® Reader® software.

This eBook requires no passwords or activation to read. We customize your eBook by discreetly watermarking it with your name, making it uniquely yours.

Add to cart

Description

Sample Content

Updates

Copyright 2019
Dimensions: 7-3/8" x 9-1/8"
Pages: 1200
Edition: 1st

Book
ISBN-10: 1-58714-476-X
ISBN-13: 978-1-58714-476-9

The complete guide to deploying and operating SBC solutions, Including Cisco Unified Border Element (CUBE)

Enterprise and service provider networks are increasingly adopting SIP as the guiding protocol for session management, and require leveraging Session Border Controller (SBC) technology to enable this transition. Thousands of organizations have made the Cisco Unified Border Element (CUBE) their SBC technology of choice.

Understanding Session Border Controllers gives network professionals and consultants a comprehensive guide to SBC theory, design, deployment, operation, security, troubleshooting, and more. Using CUBE-based examples, the authors offer insights that will be valuable to technical professionals using any SBC solution.

The authors thoroughly cover native call control protocols, SBC behavior, and SBC’s benefits for topology abstraction, demarcation and security, media, and protocol interworking. They also present practical techniques and configurations for achieving interoperability with a wide variety of collaboration products and solutions.

Evaluate key benefits of SBC solutions for security, management, and interoperability
Master core concepts of SIP, H.323, DTMF, signaling interoperability, call routing, fax/modem over IP, security, media handling, and media/signal forking in the SBC context
Compare SBC deployment scenarios, and optimize deployment for your environment
Size and scale an SBC platform for your environment, prevent oversubscription of finite resources, and control cost through careful licensing
Use SBCs as a back-to-back user agent (B2BUA) to interoperate between asymmetric VoIP networks
Establish SIP trunking for PSTN access via SBCs
Interoperate with call servers, proxies, fax servers, ITSPs, redirect servers, call recording servers, contact centers, and other devices
Secure real-time communications over IP
Mitigate security threats associated with complex SIP deployments
Efficiently monitor and manage an SBC environment

Foreword xxx
Introduction xxxiii
Part I Introduction
Chapter 1 Laying the Groundwork 1
Overview of SIP 3
Overview of H.323 18
Introduction to SIP Trunking 20
Introduction to SDP 26
Overview of B2BUAs 42
Session Border Controllers 44
Cisco Unified Border Element 53
Summary 54
References 54
Chapter 2 SBC Deployment Models 55
Purposeful Deployments 56
CUBE Deployment Options 61
Multi-VRF Support on CUBE 68
SBC High Availability 72
Summary 108
References 109
Part II Architecture, Capabilities and Design
Chapter 3 Call Routing 111
Dialing and Routing a SIP Call 112
Call Routing Types 128
Next-Hop Determination 132
End-to-End Call Trace 141
CUBE Call Routing Mechanisms 149
Summary 221
References 222
Chapter 4 Signaling and Interworking 225
SIP—SIP Interworking 226
SIP Header Interworking 281
SIP Normalization 283
Transport and Protocol Interworking 299
Supplementary Services 312
SIP—H.323 Interworking 319
Summary 323
References 323
Chapter 5 Media Processing 327
Real-Time Transport Protocol 328
Real-Time Transport Control Protocol 334
SBC Handling of RTP and RTCP 341
Symmetric and Asymmetric RTP/RTCP 354
DSP-Based RTP Handling on SBCs 356
Media Anti-Tromboning 374
Alternative Network Address Types 378
Solving NAT Traversal Challenges 380
Troubleshooting RTP 404
Summary 413
References 413
Chapter 6 Secure Signaling and Media 415
Understanding Secure Technologies 415
Establishing Secure Sessions 449
SBC Signaling and Media Security 474
Alternative Security Methods 504
Summary 504
References 505
Chapter 7 DTMF Interworking 509
Introduction to DTMF Relay 510
Variants of DTMF Relay 512
DTMF Relay on SBCs 530
Configuring and Troubleshooting DTMF Relay 546
Summary 568
References 568
Chapter 8 Scalability Considerations 571
Platform Sizing 572
Licensing 598
Overload Prevention Techniques 610
Summary 625
References 626
Part III Integrations and Interoperability
Chapter 9 SIP Trunking for PSTN Access Through SBCs 627
Best Practices for ITSP Access with SBCs 628
SIP Trunk Registration 635
Authentication 642
Registration with SBCs 648
Troubleshooting 671
Summary 677
References 677
Chapter 10 Fax over IP (FoIP) on SBCs 679
Introduction to Fax 680
Analyzing a Basic Fax Call 683
Fax over IP (FoIP) 699
SBC Handling of FoIP 721
FoIP on CUBE 723
Summary 750
References 750
Chapter 11 Network-Based Call Recording 751
The Business Need for Call Recording 752
IETF SIP Recording Architecture (SIPREC) 753
SIPREC Configuration 763
SIPREC Troubleshooting 775
Cisco UC Gateway Services Architecture 789
The XCC and XMF Data Model 792
API-Based Recording 797
API-Based Recording Configuration 811
API-Based Recording Troubleshooting 823
Summary 836
References 836
Chapter 12 Contact Center Integration 839
Cisco UCCE Architecture 840
Inbound Calls to Agents 847
Call Transfers 885
Courtesy Callback 902
Call Progress Analysis (CPA) 914
Troubleshooting Scenarios 931
Summary 953
References 953
Part IV Security and Operations
Chapter 13 Security Threat Mitigation 955
An Overview of Security Threats to Collaboration Solutions 956
Types of Security Threats 959
Other SBC Security Features 998
Designing Collaboration Networks for Security 1009
Summary 1018
References 1018
Chapter 14 Monitoring and Management 1021
Monitoring 1021
Management 1050
Summary 1069
References 1070
Appendix A Q.850 Release Cause Values 1073
9781587144769, TOC, 11/7/2018

Errata

We've made every effort to ensure the accuracy of this book and its companion content. Any errors that have been confirmed since this book was published can be downloaded below.

Download the errata (48 KB .doc)

Submit Errata

Cisco Press Promotional Mailings & Special Offers

I would like to receive exclusive offers and hear about products from Cisco Press and its family of brands. I can unsubscribe at any time.

Privacy Notice

Overview

Pearson Education, Inc., 221 River Street, Hoboken, New Jersey 07030, (Pearson) presents this site to provide information about Cisco Press products and services that can be purchased through this site.

This privacy notice provides an overview of our commitment to privacy and describes how we collect, protect, use and share personal information collected through this site. Please note that other Pearson websites and online products and services have their own separate privacy policies.

Collection and Use of Information

To conduct business and deliver products and services, Pearson collects and uses personal information in several ways in connection with this site, including:

Questions and Inquiries

For inquiries and questions, we collect the inquiry or question, together with name, contact details (email address, phone number and mailing address) and any other additional information voluntarily submitted to us through a Contact Us form or an email. We use this information to address the inquiry and respond to the question.

Online Store

For orders and purchases placed through our online store on this site, we collect order details, name, institution name and address (if applicable), email address, phone number, shipping and billing addresses, credit/debit card information, shipping options and any instructions. We use this information to complete transactions, fulfill orders, communicate with individuals placing orders or visiting the online store, and for related purposes.

Surveys

Pearson may offer opportunities to provide feedback or participate in surveys, including surveys evaluating Pearson products, services or sites. Participation is voluntary. Pearson collects information requested in the survey questions and uses the information to evaluate, support, maintain and improve products, services or sites; develop new products and services; conduct educational research; and for other purposes specified in the survey.

Contests and Drawings

Occasionally, we may sponsor a contest or drawing. Participation is optional. Pearson collects name, contact information and other information specified on the entry form for the contest or drawing to conduct the contest or drawing. Pearson may collect additional personal information from the winners of a contest or drawing in order to award the prize and for tax reporting purposes, as required by law.

Newsletters

If you have elected to receive email newsletters or promotional mailings and special offers but want to unsubscribe, simply email information@ciscopress.com.

Service Announcements

On rare occasions it is necessary to send out a strictly service related announcement. For instance, if our service is temporarily suspended for maintenance we might send users an email. Generally, users may not opt-out of these communications, though they can deactivate their account information. However, these communications are not promotional in nature.

Customer Service

We communicate with users on a regular basis to provide requested services and in regard to issues relating to their account we reply via email or phone in accordance with the users' wishes when a user submits their information through our Contact Us form.

Other Collection and Use of Information

Application and System Logs

Pearson automatically collects log data to help ensure the delivery, availability and security of this site. Log data may include technical information about how a user or visitor connected to this site, such as browser type, type of computer/device, operating system, internet service provider and IP address. We use this information for support purposes and to monitor the health of the site, identify problems, improve service, detect unauthorized access and fraudulent activity, prevent and respond to security incidents and appropriately scale computing resources.

Web Analytics

Pearson may use third party web trend analytical services, including Google Analytics, to collect visitor information, such as IP addresses, browser types, referring pages, pages visited and time spent on a particular site. While these analytical services collect and report information on an anonymous basis, they may use cookies to gather web trend information. The information gathered may enable Pearson (but not the third party web trend services) to link information with application and system log data. Pearson uses this information for system administration and to identify problems, improve service, detect unauthorized access and fraudulent activity, prevent and respond to security incidents, appropriately scale computing resources and otherwise support and deliver this site and its services.

Cookies and Related Technologies

This site uses cookies and similar technologies to personalize content, measure traffic patterns, control security, track use and access of information on this site, and provide interest-based messages and advertising. Users can manage and block the use of cookies through their browser. Disabling or blocking certain cookies may limit the functionality of this site.

Do Not Track

This site currently does not respond to Do Not Track signals.

Security

Pearson uses appropriate physical, administrative and technical security measures to protect personal information from unauthorized access, use and disclosure.

Children

This site is not directed to children under the age of 13.

Marketing

Pearson may send or direct marketing communications to users, provided that

Pearson will not use personal information collected or processed as a K-12 school service provider for the purpose of directed or targeted advertising.
Such marketing is consistent with applicable law and Pearson's legal obligations.
Pearson will not knowingly direct or send marketing communications to an individual who has expressed a preference not to receive marketing.
Where required by applicable law, express or implied consent to marketing exists and has not been withdrawn.

Pearson may provide personal information to a third party service provider on a restricted basis to provide marketing solely on behalf of Pearson or an affiliate or customer for whom Pearson is a service provider. Marketing preferences may be changed at any time.

Correcting/Updating Personal Information

If a user's personally identifiable information changes (such as your postal address or email address), we provide a way to correct or update that user's personal data provided to us. This can be done on the Account page. If a user no longer desires our service and desires to delete his or her account, please contact us at customer-service@informit.com and we will process the deletion of a user's account.

Choice/Opt-out

Users can always make an informed choice as to whether they should proceed with certain services offered by Cisco Press. If you choose to remove yourself from our mailing list(s) simply visit the following page and uncheck any communication you no longer want to receive: www.ciscopress.com/u.aspx.

Sale of Personal Information

Pearson does not rent or sell personal information in exchange for any payment of money.

While Pearson does not sell personal information, as defined in Nevada law, Nevada residents may email a request for no sale of their personal information to NevadaDesignatedRequest@pearson.com.

Supplemental Privacy Statement for California Residents

California residents should read our Supplemental privacy statement for California residents in conjunction with this Privacy Notice. The Supplemental privacy statement for California residents explains Pearson's commitment to comply with California law and applies to personal information of California residents collected in connection with this site and the Services.

Sharing and Disclosure

Pearson may disclose personal information, as follows:

As required by law.
With the consent of the individual (or their parent, if the individual is a minor)
In response to a subpoena, court order or legal process, to the extent permitted or required by law
To protect the security and safety of individuals, data, assets and systems, consistent with applicable law
In connection the sale, joint venture or other transfer of some or all of its company or assets, subject to the provisions of this Privacy Notice
To investigate or address actual or suspected fraud or other illegal activities
To exercise its legal rights, including enforcement of the Terms of Use for this site or another contract
To affiliated Pearson companies and other companies and organizations who perform work for Pearson and are obligated to protect the privacy of personal information consistent with this Privacy Notice
To a school, organization, company or government agency, where Pearson collects or processes the personal information in a school setting or on behalf of such organization, company or government agency.

Links

This web site contains links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects Personal Information. This privacy statement applies solely to information collected by this web site.

Requests and Contact

Please contact us about this Privacy Notice or if you have any requests or questions relating to the privacy of your personal information.

Changes to this Privacy Notice

We may revise this Privacy Notice through an updated posting. We will identify the effective date of the revision in the posting. Often, updates are made to provide greater clarity or to comply with changes in regulatory requirements. If the updates involve material changes to the collection, protection, use or disclosure of Personal Information, Pearson will provide notice of the change through a conspicuous notice on this site or other appropriate way. Continued use of the site after the effective date of a posted revision evidences acceptance. Please contact us if you have questions or concerns about the Privacy Notice or any objection to any revisions.

Last Update: November 17, 2020

Email Address