Manuel Velasco (CCIE No. 49401) is a customer support specialist in the Customer Experience group at CiscoSystems. In his previous role, he worked as a TAC engineer at Cisco, supportingmultiple data center technologies, including Cisco Unified Computing System andvirtualization, Cisco Application Centric Infrastructure (ACI), and CiscoHyperFlex. He has over 8 years of experience in data center technologies.Manuel holds a B.S. degree in computer engineering from CalPolySan Luis Obispo.
Avinash Shukla (CCIE No. 28418) is a technical leader at Cisco Systems. He has 11 years of experience inCisco CX roles, spanning professional and technical services, and holds a dualCCIE in Collaboration and Datacenter. His current focus areas include CiscoHyperFlex, Cisco UCS and virtualization, Cisco Intersight, data centerautomation, and Kubernetes. He enjoys customer interaction and thrives onsolving new challenges to improve customer experience every day.
Avinash holds a B.Tech. in electronics and communication from IIIT inHyderabad, India. He has co-authored IEEE publications and presents regularlyat Cisco Live. He has won numerous Cisco awards for innovation, technicalexcellence, and customer focus, and he has presented many training sessions toCisco partners and customers. He has also authored several tech notes andguides on data center technology to simplify day-to-day operations forcustomers.