CCNA Collaboration CICD 210-060 Official Cert Guide
- By Michael H. Valentine
- Published Oct 13, 2015 by Cisco Press. Part of the Official Cert Guide series.
Book
- Sorry, this book is no longer in print.
Features
- In-depth, expert coverage of every CICD 210-060 exam objective: all concepts, protocols, commands, and technologies
- Book and CD are packed with features to help students master the actual exam's challenging testing methods
- Practice tests contain exam-realistic questions designed to reflect the actual exam's difficulty
- Copyright 2016
- Dimensions: 7-3/8" x 9-1/8"
- Pages: 576
- Edition: 1st
- Book
- ISBN-10: 1-58714-443-3
- ISBN-13: 978-1-58714-443-1
CCNA Collaboration CICD 210-060 Official Cert Guide
CCNA Collaboration CICD 210-060 Official Cert Guide from Cisco Press enables you to succeed on the exam the first time and is the only self-study resource approved by Cisco. Long-time Cisco expert and trainer Michael Valentine shares preparation hints and test-taking tips, helping you identify areas of weakness and improve both your conceptual knowledge and hands-on skills.
This complete, official study package includes
- A test-preparation routine proven to help you pass the exam
- “Do I Know This Already?” quizzes, which enable you to decide how much time you need to spend on each section
- Chapter-ending exercises, which help you drill on key concepts you must know thoroughly
- The powerful Pearson IT Certification Practice Testsoftware, complete with hundreds of well-reviewed, exam-realistic questions, customization options, and detailed performance reports
- A final preparation chapter that guides you through tools and resources to help you craft your review and test-taking strategies
- Study plan suggestions and templates to help you organize and optimize your study time
Well regarded for its level of detail, study plans, assessment features, challenging review questions and exercises, this official study guide helps you master the concepts and techniques that ensure your exam success.
CCNA Collaboration CICD 210-060 Official Cert Guide is part of a recommended learning path from Cisco that includes simulation and hands-on training from authorized Cisco Learning Partners and self-study products from Cisco Press. To find out more about instructor-led training, e-learning, and hands-on instruction offered by authorized Cisco Learning Partners worldwide, please visit www.cisco.com.
Michael Valentine, CCNA, CCNP, CCDP, CCVP, CCSI No. 31461, has worked in IT since 1996, and as a trainer since 2001. He is currently a Cisco trainer with Skyline Advanced Technology Services, specializing in Cisco Unified Communications and CCNA. His accessible, humorous, and effective teaching style has demystified Cisco technology for thousands of students. He has developed courseware and labs for both Cisco and its training partners, is co-author of CCNA Exam Cram (Exam 640-802), Third Edition, and is the author of CCNA Voice Quick Reference Guide.
The official study guide helps you master topics on the CCNA Collaboration CICD 210-060 exam, including the following:
- Cisco Unified Communications components
- Cisco Unified Communications Manager Express administration, end user management, dial plans, and telephony features
- Cisco Unified Communications Manager administration, end point management, dial plan elements and interactions, and telephony and mobility features
- Cisco Unity Connection voicemail
- CM IM and Presence support
- CME and CUCM management and troubleshooting
- Monitoring Cisco Unity Connection
The CD-ROM contains more than 140 practice questions for the exam, memory table exercises and answer keys, a glossary flash card tool, and a study planner tool.
Pearson IT Certification Practice Test minimum system requirements:
Windows Vista (SP2), Windows 7, Windows 8.1, or Windows 10; Microsoft .NET Framework 4.5 Client; Pentium-class 1 GHz processor (or equivalent); 512 MB RAM; 650 MB disk space plus 50 MB for each downloaded practice exam; access to the Internet to register and download exam databases
This volume is part of the Official Cert Guide series from Cisco Press. Books in this series provide officially developed exam preparation materials that offer assessment, review, and practice to help Cisco Career Certification candidates identify weaknesses, concentrate their study efforts, and enhance their confidence as exam day nears.
CCNA Routing Collaboration CICD 210--060 Official Cert Guide Premium Edition eBook and Practice Test is a comprehensive self-study tool for preparing for the new CCNA Collaboration exam. Complete coverage of all exam topics as posted on the exam topic blueprint ensures readers will arrive at a thorough understanding of what they need to master to succeed on the exam. The book follows a logical organization of the CCNA Collaboration exam objectives. Material is presented in a concise manner, focusing on increasing readers' retention and recall of exam topics. Readers will organize their exam preparation through the use of the consistent features in these chapters, including:
- Pre-chapter quiz — These quizzes allow readers to assess their knowledge of the chapter content and decide how much time to spend on any given section.
- Foundation Topics — These sections make up the majority of the page count, explaining concepts, configurations, with emphasis on the theory and concepts, and with linking the theory to the meaning of the configuration commands.
- Key Topics — Inside the Foundation Topics sections, every figure, table, or list that should absolutely be understood and remembered for the exam is noted with the words “Key Topic” in the margin. This tool allows the reader to quickly review the most important details in each chapter.
- Exam Preparation — This ending section of each chapter includes three additional features for review and study, all designed to help the reader remember the details as well as to get more depth. Readers will be instructed to review key topics from the chapter, complete tables and lists from memory, and define key terms.
- Final Preparation Chapter–This final chapter details a set of tools and a study plan to help readers complete their preparation for the exams.
This is Cisco's official, comprehensive self-study resource for preparing for the new CICD 210-060 exam: one of two exams required to earn CCNA Collaboration certification and demonstrate your ability to administer Cisco voice and video networks.
Expert Cisco network professional and trainer Michael Valentine covers every CICD 210-060 exam objective concisely and logically. You'll find comprehensive, up-to-date coverage of:
- Voice Perspectives: traditional voice, unified voice, Cisco Unified Communications components, and Cisco IP Phone Concepts and Registration
- Cisco Unified Communications Manager Express, Cisco Unity Express, and Cisco Unified Communications Manager: administration, endpoint/user management, dial plans, and enabling telephony and/or mobility features
- Cisco Unity Connection, CUCM IM, and Cisco Telepresence, including voice mail integration and CUCM IM
- Voice network management and troubleshooting with CME, CUCM, Unity Connection, CUCM IM, and Presence
CCNA Routing Collaboration CICD 210--060 Official Cert Guide Premium Edition eBook and Practice Test is an enhanced eBook that contains:
• Four full practice exams (2 more then the standard edition)
• Direct links from each question to detailed tutorials
• Performance tracking
• PDF, EPUB, and MOBI (Kindle eBook) formats, which are accessible via your PC, tablet, eBook reader, and smartphone
Online Sample Chapter
CCNA Collaboration CICD 210-060 Official Cert Guide: Managing Endpoints and End Users in CUCM
Sample Pages
Download the sample pages (includes Chapter 9 and Index)
Table of Contents
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Introduction xxiii
Part I Voice Perspectives
Chapter 1 Traditional Voice Versus Unified Voice 3
“Do I Know This Already?” Quiz 3
Analog Connections 6
Digital Connections 9
Understanding the PSTN 12
The Emergence of VoIP 16
Review All the Key Topics 25
Definitions of Key Terms 26
Chapter 2 Understanding the Components of Cisco Unified Communications 29
“Do I Know This Already?” Quiz 29
Understanding Cisco Unified Communications Manager Express 33
Understanding Cisco Unified Communications Manager 37
Understanding Cisco Unity Connection 41
Understanding Cisco Unified CM IM and Presence 44
Understanding Video Communication Server and TelePresence Management Suite 46
Review All the Key Topics 48
Definitions of Key Terms 49
Chapter 3 Understanding Cisco IP Phones 51
“Do I Know This Already?” Quiz 51
Connecting and Powering Cisco IP Phones 54
VLAN Concepts and Configuration 57
Understanding the Cisco IP Phone Boot Process 63
Configuring a Router-Based DHCP Server 64
Setting the Clock of a Cisco Device with NTP 65
IP Phone Registration 67
Quality of Service 68
Review All the Key Topics 82
Definitions of Key Terms 83
Part II Cisco Unified Communications Manager Express
Chapter 4 Getting Familiar with CME Administration 85
“Do I Know This Already?” Quiz 85
Preparing the CME Router for Cisco Configuration Professional 88
Managing CME Using CCP 89
Review All the Key Topics 94
Chapter 5 Managing Endpoints and End Users in CME 97
“Do I Know This Already?” Quiz 97
Describe End Users in CME 100
Create or Modify End Users and Endpoints in CME Using the CCP GUI 105
Review All Key Topics 111
Define Key Terms 111
Chapter 6 Understanding the CME Dial Plan 113
“Do I Know This Already?” Quiz 113
Configuring Physical Voice Port Characteristics 116
Understanding and Configuring Dial Peers 125
Understanding Router Call Processing and Digit Manipulation 137
Understanding and Implementing CME Class of Restriction 153
Using CCP to Implement COR 159
Review All the Key Topics 162
Definitions of Key Terms 163
Chapter 7 Enabling Telephony Features with CME 165
“Do I Know This Already?” Quiz 165
Configuring a Voice Network Directory 168
Configuring Call Forwarding 172
Configuring Call Park 177
Configuring Call Pickup 182
Configuring Intercom 184
Configuring Paging 187
Configuring After-Hours Call Blocking 191
Configuring CDRs and Call Accounting 194
Configuring Music on Hold 198
Configuring Single Number Reach 199
Configuring Ephone Hunt Groups 201
Configuring Night Service Using CCP 203
Configuring Shared Ephone-dn Using CCP 206
Describe Extension Mobility in CME 207
Review All the Key Topics 208
Definitions of Key Terms 208
Part III Cisco Unified Communications Manager
Chapter 8 Administrator and End-User Interfaces 211
“Do I Know This Already?” Quiz 211
Describe the CUCM Administration Interfaces 214
Describe the End-User Interface for CUCM 226
Review All the Key Topics 228
Definitions of Key Terms 228
Chapter 9 Managing Endpoints and End Users in CUCM 231
“Do I Know This Already?” Quiz 231
Implementing IP Phones in CUCM 234
Describe End Users in CUCM 252
Implementing End Users in CUCM 255
Review All the Key Topics 264
Definitions of Key Terms 264
Chapter 10 Understanding CUCM Dial Plan Elements and Interactions 267
“Do I Know This Already?” Quiz 267
CUCM Call Flows 270
Review All the Key Topics 284
Definitions of Key Terms 284
Chapter 11 Enabling Telephony and Mobility Features with CUCM 287
“Do I Know This Already?” Quiz 287
Describe Extension Mobility in CUCM 290
Enable EM in CUCM 291
Describe Telephony Features in CUCM 298
Enable Telephony Features in CUCM 303
Review All the Key Topics 321
Definitions of Key Terms 321
Chapter 12 Enabling Mobility Features in CUCM 323
“Do I Know This Already?” Quiz 323
Understanding CUCM Mobility Features 326
Implementing Mobility Features in CUCM 328
Review All the Key Topics 341
Definitions of Key Terms 341
Part IV Voicemail and Presence Solutions
Chapter 13 Voice Messaging Integration with Cisco Unity Connection 343
“Do I Know This Already?” Quiz 343
Describe Cisco Unity Connection 346
Describe Cisco Unity Connection Users and Mailboxes 353
Implement Cisco Unity Connection Users and Mailboxes 357
Review All the Key Topics 377
Definitions of Key Terms 377
Chapter 14 Enabling CM IM and Presence Support 379
“Do I Know This Already?” Quiz 379
Describe CM-IMP Features 381
Describe Cisco Unified Presence Architecture 384
Enabling CM-IMP 389
Review All the Key Topics 396
Definitions of Key Terms 396
Part V Voice Network Management and Troubleshooting
Chapter 15 Common CME Management and Troubleshooting Issues 399
“Do I Know This Already?” Quiz 399
Troubleshooting 402
Troubleshooting Common CME Registration Issues 403
Troubleshooting Dial Plan and QoS Issues 407
Review All the Key Topics 414
Definitions of Key Terms 414
Chapter 16 CUCM Monitoring, Maintenance, and Troubleshooting 417
“Do I Know This Already?” Quiz 417
Describe How to Provide End-User Support for Connectivity and Voice
Describe Cisco Unified RTMT 434
Describe the Disaster Recovery System 444
Review All the Key Topics 447
Definitions of Key Terms 447
Chapter 17 Monitoring Cisco Unity Connection 449
“Do I Know This Already?” Quiz 449
Generating and Accessing Cisco Unity Connection Reports 452
Analyzing Cisco Unity Connection Reports 457
Troubleshooting and Maintenance Operations Using Cisco Unity Connection Reports 459
Review All the Key Topics 465
Definitions of Key Terms 465
Chapter 18 Final Preparation 467
Tools for Final Preparation 467
Exam Engine and Questions on the CD 467
The Cisco Learning Network 469
Memory Tables 469
Chapter-Ending Review Tools 469
Study Plan 469
Recall the Facts 470
Practice Configurations 470
Using the Exam Engine 470
Part VI Appendixes
Appendix A Answers Appendix 473
Appendix B Exam Updates 477
Always Get the Latest at the Companion Website 477
Appendix C Managing CME Using the Command Line 479
Glossary 493
Index 507
CD-Only Appendixes
Appendix D Memory Tables
Appendix E Memory Table Answer Key
Appendix F Study Planner
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