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CCNA Voice 640-461 Official Cert Guide, Rough Cuts

Rough Cuts

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  • About Rough Cuts
  • Rough Cuts are manuscripts that are developed but not yet published, available through Safari. Rough Cuts provide you access to the very latest information on a given topic and offer you the opportunity to interact with the author to influence the final publication.

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  • Description
  • Sample Content
  • Updates
  • Copyright 2011
  • Dimensions: 7-3/8" x 9-1/8"
  • Pages: 528
  • Edition: 1st
  • Rough Cuts
  • ISBN-10: 0-13-210349-4
  • ISBN-13: 978-0-13-210349-7

This is the Rough Cut version of the printed book.

Trust the best selling Official Cert Guide series from Cisco Press to help you learn, prepare, and practice for exam success. They are built with the objective of providing assessment, review, and practice to help ensure you are fully prepared for your certification exam.

CCNA Voice 640-461 Official Cert Guide presents you with an organized test preparation routine through the use of proven series elements and techniques. “Do I Know This Already?” quizzes open each chapter and enable you to decide how much time you need to spend on each section. Exam topic lists make referencing easy. Chapter-ending Exam Preparation Tasks help you drill on key concepts you must know thoroughly.

  • Master Cisco CCNA Voice 640-461 exam topics
  • Assess your knowledge with chapter-opening quizzes
  • Review key concepts with exam preparation tasks
  • Practice with200+  realistic exam questions on the CD-ROM

CCNA Voice 640-461 Official Cert Guide focuses specifically on the objectives for the CCNA Voice ICOMM exam. Senior voice consultants and trainers Jeremy Cioara and Michael Valentine share preparation hints and test-taking tips, helping you identify areas of weakness and improve both your conceptual knowledge and hands-on skills. Material is presented in a concise manner, focusing on increasing your understanding and retention of exam topics.

The companion CD-ROM contains a powerful Pearson IT Certification Practice Test engine that enables you to focus on individual topic areas or take a complete, timed exam. The assessment engine also tracks your performance and provides feedback on a module-by-module basis, laying out a complete assessment of your knowledge to help you focus your study where it is needed most.

Well-regarded for its level of detail, assessment features, comprehensive design scenarios, and challenging review questions and exercises, this official study guide helps you master the concepts and techniques that will enable you to succeed on the exam the first time.

The official study guide helps you master all the topics on the CCNA Voice exam, including:

  • Voice and data convergence
  • IP phone connections to the LAN infrastructure
  • Cisco Unified Communications Manager Express
  • CUCM Express IP phone configuration and voice productivity features
  • Gateways and trunks
  • Cisco Unity Express
  • Smart Business Communications System
  • UC500 series for voice

CCNA Voice 640-461 Official Cert Guide is part of a recommended learning path from Cisco that includes simulation and hands-on training from authorized Cisco Learning Partners and self-study products from Cisco Press. To find out more about instructor-led training, e-learning, and hands-on instruction offered by authorized Cisco Learning Partners worldwide, please visit

The print edition of the CCNA Voice 640-461 Official Cert Guide contains two free, complete practice exam.

Pearson IT Certification Practice Test minimum system requirements:

Windows XP (SP3), Windows Vista (SP2), or Windows 7;

Microsoft .NET Framework 4.0 Client;

Microsoft SQL Server Compact 4.0;


Table of Contents

    Introduction xxv

Part I Voice Perspectives

Chapter 1 Traditional Voice Versus Unified Voice 3

    “Do I Know This Already?” Quiz 3

    Foundation Topics 6

    Where It All Began: Analog Connections 6

    The Evolution: Digital Connections 9

        Moving from Analog to Digital 9

        Channel Associated Signaling 11

        Common Channel Signaling 12

    Understanding the PSTN 13

        Pieces of the PSTN 13

        Understanding PBX and Key Systems 14

        Connections to and Between the PSTN 14

        PSTN Numbering Plans 16

    The New Yet Not-So-New Frontier: VoIP 17

        VoIP: Why It Is a Big Deal for Businesses 17

        The Process of Converting Voice to Packets 18

        Role of Digital Signal Processors 22

        Understanding RTP and RTCP 23

    Exam Preparation Tasks 25

        Review All the Key Topics 25

        Definitions of Key Terms 25

Chapter 2 Understanding the Pieces of Cisco Unified Communications 27

    “Do I Know This Already?” Quiz 27

    Foundation Topics 30

    Did Someone Say Unified? 30

    Understanding Cisco Unified Communications Manager Express 31

        CME Key Features 32

        CME Interaction with Cisco IP Phones 32

        A Match Made in Heaven: CME and CUE 35

    Understanding Cisco Unified Communications Manager 37

        CUCM Key Features 37

        CUCM Database Replication and Interacting with Cisco IP Phones 38

    Understanding Cisco Unity Connection 41

        Cisco Unity Connection Key Features 42

        Cisco Unity Connection and CUCM Interaction 43

    Understanding Cisco Unified Presence 44

        Cisco Unified Personal Communicator 45

    Exam Preparation Tasks 46

        Review All the Key Topics 46

        Definitions of Key Terms 46