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CCNA Voice Official Exam Certification Guide (640-460 IIUC)


  • Sorry, this book is no longer in print.
Not for Sale
  • Description
  • Extras
  • Sample Content
  • Updates
  • Copyright 2009
  • Edition: 1st
  • Book
  • ISBN-10: 1-58720-207-7
  • ISBN-13: 978-1-58720-207-0

  • Master IIUC 640-460 exam topics with the official study guide
  • Assess your knowledge with chapter-opening quizzes
  • Review key concepts with Exam Preparation Tasks
  • Practice with realistic exam questions on the CD-ROM

CCNA Voice Official Exam Certification Guide is a best of breed Cisco exam study guide that focuses specifically on the objectives for the CCNA Voice IIUC 640-460 exam. Senior voice instructors and network engineers Jeremy Cioara, Michael Cavanaugh, and Kris Krake share preparation hints and test-taking tips, helping you identify areas of weakness and improve both your conceptual knowledge and hands-on skills. Material is presented in a concise manner, focusing on increasing your understanding and retention of exam topics.

CCNA Voice Official Exam Certification Guide presents you with an organized test preparation routine through the use of proven series elements and techniques. “Do I Know This Already?” quizzes open each chapter and allow you to decide how much time you need to spend on each section. Exam topic lists make referencing easy. Chapter-ending Exam Preparation Tasks sections help drill you on key concepts you must know thoroughly.

The companion CD-ROM contains a powerful testing engine that allows you to focus on individual topic areas or take complete, timed exams. The assessment engine also tracks your performance and provides feedback on a module-by-module basis, presenting question-by-question remediation to the text and laying out a complete study plan for review.

Well-regarded for its level of detail, assessment features, and challenging review questions and exercises, this official study guide helps you master the concepts and techniques that will enable you to succeed on the exam the first time.

CCNA Voice Official Exam Certification Guide is part of a recommended learning path from Cisco that includes simulation and hands-on training from authorized Cisco Learning Partners and self-study products from Cisco Press. To find out more about instructor-led training, e-learning, and hands-on instruction offered by authorized Cisco Learning Partners worldwide, please visit

The official study guide helps you master all the topics on the IIUC exam, including

  • Connecting IP phones to the LAN infrastructure
  • Cisco Unified CME installation
  • Cisco Unified CME IP phone configuration
  • Cisco Unified CME voice productivity features
  • Gateway and trunk concepts and configuration
  • Cisco Unity Express concepts and configuration
  • Smart Business Communications System
  • Configuring and maintaining the UC500 for voice

Companion CD-ROM

The CD-ROM contains an electronic copy of the book and more than 250 practice questions for the IIUC exam.

Online Sample Chapter

CCNA Voice Exam Guide: Installing Cisco Unified Communications Manager Express

Sample Pages

Download the sample pages

Table of Contents

Part I Voice Perspectives 3

Chapter 1 Perspectives on Voice Before Convergence 5

    “Do I Know This Already?” Quiz 5

Foundation Topics 8

    Where It All Began: Analog Connections 8

    Loop Start and Ground Start Signaling 9

    Supervisory Signaling 11

    Informational Signaling 11

    Address Signaling 12

    The Evolution: Digital Connections 12

    Converting Analog to Digital Signals 13

    Sending Multiple Calls over a Single Line 16

    Understanding the PSTN 21

    The Pieces of the PSTN 21

    Understanding PBX and Key Systems 22

    Connections to and Between the PSTN 23

    PSTN Numbering Plans 25

Exam Preparation Tasks 27

    Review All the Key Topics 27

    Definitions of Key Terms 27

Chapter 2 Perspectives on Voice After Convergence 31

    “Do I Know This Already?” Quiz 31

Foundation Topics 34

    VoIP: Why It Is a Big Deal for Businesses 34

    The Cisco VoIP Structure 35

    Infrastructure Layer 36

    Call Processing Layer 36

    Applications Layer 40

    Endpoints Layer 44

Exam Preparation Tasks 52

    Review All the Key Topics 52

    Definitions of Key Terms 52

    References Used in This Chapter 53

Part II Unified Voice Using Call Manager Express 55

Chapter 3 Connecting IP Phones to the LAN Infrastructure 57

    “Do I Know This Already?” Quiz 57

Foundation Topics 61

    Connecting and Powering Cisco IP Phones 61

    Cisco Catalyst Switch PoE 61

    Powering the IP Phone Using a Power Patch Panel or Coupler 67

    Powering the IP Phone with a Power Brick 67

    VLAN Concepts and Configuration 68

    VLAN Concepts 68

    VLAN Configuration 75

    Understanding Cisco IP Phone Boot Process 92

    Configuring a Router-Based DHCP Server 92

    Setting the Clock of a Cisco Device with NTP 94

Exam Preparation Tasks 98

    Review All the Key Topics 98

    Definitions of Key Terms 99

Chapter 4 Installing Cisco Unified Communications Manager Express 101

    “Do I Know This Already?” Quiz 101

Foundation Topics 105

    Cisco Unified Communications Manager Express Overview 105

    Licensing and Models for Cisco Unified CME 112

    PBX Model 113

    Keyswitch Model 113

    Hybrid Model 114

    Installing Unified CME on a Cisco Router 115

    Configuring the Cisco Unified CME Router as a TFTP Server 118

    Configuring the Cisco Unified CME System-Level Functions 121

    Maximum Phones and Directory Numbers 121

    Firmware Load Files 122

    Source IP Address Information 125

    Generated Configuration Files 126

Exam Preparation Tasks 130

    Review All the Key Topics 130

    Complete the Tables and Lists from Memory 131

    Definitions of Key Terms 131

Chapter 5 Basic CME IP Phone Configuration 133

    “Do I Know This Already?” Quiz 133

Foundation Topics 137

    Ensuring the Foundation 137

    Voice VLAN 138

    DHCP Services 139

    TFTP Services 140

    Ephone and Ephone-DN–The Keys to Ringing Phones 141

    Understanding and Configuring Ephone-DNs 141

    Understanding and Configuring Ephones 143

    Associating Ephones and Ephone-DNs 144

    Working with Shared-Line and Overlay Options 148

    Troubleshooting IP Phone Registration 156

    Supporting Auto-Registration and Auto-Assignment of IP Phones 162

    Additional IP Phone Configuration Parameters 165

    Rebooting IP Phones 165

    Phone Language Settings 167

    Date and Time Format 170

    System Message 170

Exam Preparation Tasks 172

    Review All the Key Topics 172

    Complete the Tables and Lists from Memory 173

    Definitions of Key Terms 173

Chapter 6 Configuring Cisco Unified CME Voice Productivity Features 175

    “Do I Know This Already?” Quiz 175

Foundation Topics 179

    Configuring a Voice Network Directory 179

    Configuring Call Forwarding 182

    Forwarding Calls from the IP Phone 182

    Forwarding Calls from the CLI 182

    Using the call-forward pattern Command to Support H.450.3 183

    Configuring Call Transfer 185

    Configuring Call Park 187

    Configuring Call Pickup 190

    Configuring Intercom 192

    Configuring Paging 194

    Configuring After-Hours Call Blocking 196

    Configuring CDRs and Call Accounting 200

    Configuring Music on Hold 203

    Enabling the CME GUI 204

Exam Preparation Tasks 209

    Review All the Key Topics 209

    Definitions of Key Terms 210

Part III Connecting via Gateways and Trunks 213

Chapter 7 Gateway and Trunk Concepts 215

    “Do I Know This Already?” Quiz 215

Foundation Topics 218

    The Process of Converting Voice to Packets 218

    Choosing a Voice Codec 221

    Calculating Codec Bandwidth Requirements 222

    The Role of Digital Signal Processors 226

    Understanding RTP and RTCP 227

    Internet Low Bitrate Codec: One Codec to Rule Them All 229

    Trunking CME to the PSTN 230

    Understanding Analog Connections 230

    Understanding Digital Connections 231

    Trunking CME to Other VoIP Systems 231

    H.323 233

    SIP 235

    MGCP 237

    SCCP 239

    Understanding Internet Telephony Service Providers 240

Exam Preparation Tasks 241

    Review All the Key Topics 241

    Complete the Tables and Lists from Memory 242

    Definitions of Key Terms 242

Chapter 8 Configuring and Verifying Gateways and Trunks 245

    “Do I Know This Already?” Quiz 245

Foundation Topics 249

    Configuring Physical Voice Port Characteristics 249

    Configuring Analog Voice Ports 249

    Configuring Digital Voice Ports 253

    Understanding and Configuring Dial Peers 258

    Voice Call Legs 260

    Configuring POTS Dial Peers 261

    Configuring VoIP Dial Peers 265

    Using Dial-Peer Wildcards 267

    Private Line Automatic Ringdown 270

    Understanding Router Call Processing and Digit Manipulation 272

    Matching Inbound and Outbound Dial Peers 273

    Using Digit Manipulation 277

    Quality of Service 288

    Understanding the Enemy 288

    Requirements for Voice, Video, and Data Traffic 289

    Using Cisco AutoQoS 291

Exam Preparation Tasks 300

    Review All the Key Topics 300

    Complete the Tables and Lists from Memory 301

    Definitions of Key Terms 301

Part IV Voice Mail with Cisco Unity Express 303

Chapter 9 Cisco Unity Express Concepts 305

    “Do I Know This Already?” Quiz 305

Foundation Topics 309

    What Is Cisco Unity Express? 309

    Where Does Cisco Unity Express Fit? 309

    Hardware Flavors of Cisco Unity Express 310

    Cisco Unity Express Software 313

    Cisco Unity Express Licensing 317

    Cisco Unity Express to IP PBX Integrations 320

    Features and Functions of Cisco Unity Express Voice Mail 321

    Users and Groups 321

    Subscriber Mailbox Versus General Delivery Mailbox 322

    Mailbox Subscriber Features 323

    Mailbox Caller Features 333

    VoiceView Express 334

    Integrated Messaging 334

    Voice Profile for Internet Mail 335

    Features and Functions of Cisco Unity Express Auto Attendant 335

    Cisco Unity Express Automated Attendant 336

    Cisco Unity Express Custom Scripting 340

    Cisco Unity Express Management 341

    Administrator Management 341

    Subscriber Management 346

    Record Message Options for the Caller 352

Exam Preparation Tasks 353

    Review All the Key Topics 353

    Complete the Tables and Lists from Memory 353

    Definitions of Key Terms 354

Chapter 10 Cisco Unity Express Configuration 357

    “Do I Know This Already?” Quiz 357

Foundation Topics 361

    Cisco Unity Express Installation and Upgrade 361

    Installing the Cisco Unity Express Module 361

    Installing and Upgrading the Cisco Unity Express Software 364

    Adding and Verifying Cisco Unity Express Licenses 370

    Cisco Unity Express Configuration 374

    Cisco Unity Express Post-Installation Configuration 374

    Configuring Cisco Unified CME to Support Cisco Unity Express 378

    Cisco Unity Express GUI 384

    Cisco Unity Express Troubleshooting 393

    Compatibility 393

    Cisco Unity Express Configuration 394

    IP Connectivity 394

    Call Routing 395

    MWI 397

    Cisco Unity Express Trace Files 398

    Restoring Cisco Unity Express to the Factory Defaults 403

Exam Preparation Tasks 404

    Review All the Key Topics 404

    Complete the Tables and Lists from Memory 405

    Definitions of Key Terms 405

Part V The Smart Business Communications System Suite 407

Chapter 11 Introducing the Smart Business Communications System 409

    “Do I Know This Already?” Quiz 409

Foundation Topics 413

    Unified Communications and the Smart Business

    Communications System 413

    Simplicity 416

    Affordability 418

    Manageability 418

    Complete 419

    Components of the Smart Business Communications System 419

    UC500 Series for Small Business 420

    Catalyst Express Family of SBCS Switches 424

    The Cisco Mobility Express System 426

    Common Deployment Scenarios 427

    SBCS Network Design Planning 427

    Deploying the SBCS Suite for Eight Users 428

    Deploying the SBCS Suite for Up to 16 Users 428

    Deploying the SBCS Suite for Up to 48 Users 429

    Deploying the SBCS Suite as a WAN Branch Office 430

Exam Preparation Tasks 432

    Review All the Key Topics 432

    Complete the Tables and Lists from Memory 432

    Definitions of Key Terms 432

Chapter 12 Configuring and Maintaining the UC500 Series for Voice 435

    “Do I Know This Already?” Quiz 435

Foundation Topics 439

    Preconfigured Data, Security, and VPN Templates 439

    Preconfigured Basic Voice Platform 440

    Cisco Configuration Assistant 440

    Obtaining and Installing the CCA Software 441

    Preparing CCA for System Management 442

    Understanding the CCA Interface 447

    Configuring the UC520 for Voice 451

    CCA Telephony Smart Assist Features 451

    SIP Trunking on the UC520 461

    Using CCA for System Maintenance and Troubleshooting 463

    System Maintenance with the CCA Tool 463

    Network Troubleshooting with the CCA Tool 464

Exam Preparation Tasks 466

    Review All the Key Topics 466

    Definitions of Key Terms 466

Chapter 13 Final Preparation 469

    Tools for Final Preparation 469

    Exam Engine and Questions on the CD-ROM 469

    The Cisco Learning Network 471

    Study Plan 472

    Recall the Facts 472

    Practice Configurations 472

    Build Troubleshooting Skills Using Scenarios 473

    Use the Exam Engine 473

Part VI Appendixes 477

Appendix A Answers to the “Do I Know This Already?”

Quizzes and Q&A Sections 479

Appendix B CCNA Voice Exam Updates: Version 1.0 487

Appendix C Memory Tables 491

Appendix D Memory Tables Answer Key 501

Glossary 513

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