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CCNP Collaboration Call Control and Mobility CLACCM 300-815 Official Cert Guide

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Features

  • Authoritative coverage of every CLACCM 300-815 exam topic, with all the context and practical examples you need
  • Logical, well-organized, and practical coverage of SIP/H.323 session and media establishment; CUBE dial-planning; CUCM conferencing and mobility; CUCME IP Phone Registration, features, and SRST; and Cisco Collaboration troubleshooting
  • Includes realistic practice tests, plus extensive proven features to help you review more efficiently
  • By leading Cisco subject matter experts specializing in Cisco collaboration technologies
  • For all candidates pursuing CCNP Collaboration certifications

  • Copyright 2021
  • Dimensions: 7-3/8" x 9-1/8"
  • Pages: 688
  • Edition: 1st
  • Book
  • ISBN-10: 0-13-657554-4
  • ISBN-13: 978-0-13-657554-2

CCNP Collaboration Call Control and Mobility CLACCM 300-815 Official Cert Guide from Cisco Press enables you to succeed on the exam the first time and is the only self-study resource approved by Cisco. Collaboration experts Kyzer Davis, Paul Giralt, Patrick Kinane, and Gonzalo Salgueiro share preparation hints and test-taking tips, helping you identify areas of weakness and improve both your conceptual knowledge and hands-on skills.

This complete study package includes
* A test-preparation routine proven to help you pass the exams
* Do I Know This Already? quizzes, which allow you to decide how much time you need to spend on each section
* Chapter-ending exercises, which help you drill on key concepts you must know thoroughly
* The powerful Pearson Test Prep Practice Test software, complete with hundreds of well-reviewed, exam-realistic questions, customization options, and detailed performance reports
* An online, interactive Flash Cards application to help you drill on Key Terms by chapter
* A final preparation chapter, which guides you through tools and resources to help you craft your review and test-taking strategies
* Study plan suggestions and templates to help you organize and optimize your study time


Well regarded for its level of detail, study plans, assessment features, and challenging review questions and exercises, this official study guide helps you master the concepts and techniques that ensure your exam success.

This official study guide helps you master all the topics on the CCNP Implementing Cisco Advanced Call Control and Mobility Services (CLACCM 300-815) exam, including
* Signaling and media protocols
* CME/SRST gateway technologies
* Cisco Unified Border Element
* Call control and dial planning
* Cisco Unified CM Call Control features
* Mobility


Companion Website:
The companion website contains two full exams and all of the review exercises from the book.

The exciting new CCNP Collaboration Call Control and Mobility CLACCM 300-815 Official Cert Guide Premium Edition eBook and Practice Test is a digital-only certification preparation product combining an eBook with enhanced Pearson IT Certification Practice Test. The Premium Edition eBook and Practice Test contains the following items:
* The CCNP CLACCM 300-815 Premium Edition Practice Test, including four full practice exams and enhanced practice test features
* PDF, EPUB, and Mobi/Kindle formats of the CCNP Collaboration Call Control and Mobility CLACCM 300-815 Official Cert Guide from Cisco Press, which are accessible via your PC, tablet, and smartphone


About the Premium Edition Practice Test
This Premium Edition contains an enhanced version of the Pearson Test Prep practice test software with four full practice exams. In addition, it contains all the chapter-opening assessment questions from the book. This integrated learning package
* Allows you to focus on individual topic areas or take complete, timed exams
* Includes direct links from each question to detailed tutorials to help you understand the concepts behind the questions
* Provides unique sets of exam-realistic practice questions
* Tracks your performance and provides feedback on a module-by-module basis, laying out a complete assessment of your knowledge to help you focus your study where it is needed most


Pearson Test Prep online system requirements:
Browsers: Chrome version 73 and above; Safari version 12 and above; Microsoft Edge 44 and above.
Devices: Desktop and laptop computers, tablets running on Android v8.0 and iOS v13, smartphones with a minimum screen size of 4.7". Internet access required.


Pearson Test Prep offline system requirements:
Windows 10, Windows 8.1; Microsoft .NET Framework 4.5 Client; Pentium-class 1 GHz processor (or equivalent); 512 MB RAM; 650 MB disk space plus 50 MB for each downloaded practice exam; access to the Internet to register and download exam databases


About the Premium Edition eBook
CCNP Collaboration Call Control and Mobility CLACCM 300-815 Official Cert Guide focuses specifically on the objectives for the Cisco CCNP CLACCM 300-815 exam. Collaboration experts Kyzer Davis, Paul Giralt, Patrick Kinane, and Gonzalo Salgueiro share preparation hints and test-taking tips, helping you identify areas of weakness and improve both your conceptual knowledge and hands-on skills. Material is presented in a concise manner, focusing on increasing your understanding and retention of exam topics.
This complete study package includes
* A test-preparation routine proven to help you pass the exams
* Do I Know This Already? quizzes, which allow you to decide how much time you need to spend on each section
* Chapter-ending exercises, which help you drill on key concepts you must know thoroughly
* An online interactive Flash Cards application to help you drill on Key Terms by chapter
* A final preparation chapter, which guides you through tools and resources to help you craft your review and test-taking strategies
* Study plan suggestions and templates to help you organize and optimize your study time


Well regarded for its level of detail, assessment features, and challenging review questions and exercises, this official study guide helps you master the concepts and techniques that ensure your exam success.

This official study guide helps you master all the topics on the CCNP Implementing Cisco Advanced Call Control and Mobility Services (CLACCM 300-815) exam, including
* Signaling and media protocols
* CME/SRST gateway technologies
* Cisco Unified Border Element
* Call control and dial planning
* Cisco Unified CM Call Control features
* Mobility


Table of Contents

Introduction xxiv
Chapter 1 Introduction to Unified Collaboration and Dial Plans 2
Do I Know This Already? Quiz 2
Foundation Topics 4
Introduction to Cisco Unified Collaboration Components 4
    Unified CM 9
    Cisco Unified Border Element 12
    Unified CME and Unified SRST 14
Dial Plan Design Overview 14
    Why Dial Plan Design Is Difficult 14
    North American Numbering Plan (NANP) 17
    International Dial Plans with E.164 18
    Case Study: Building a Globalized Dial Plan 20
        Task 1: On-Net Calling Between IP Phones 22
        Task 2a: Abbreviated Dialing Between Locations 23
        Task 2b: Abbreviated Dialing Within the Location 23
        Task 2c: Forced On-Net Calling 23
        Task 3: Outbound PSTN Calls 23
        Task 4: Inbound PSTN Calls 24
        Task 5: PSTN Dial Plan Redundancy 24
        Task 6: Emergency Calling 25
        Task 7: URI Dialing 25
        Closing Remarks 25
References 26
Exam Preparation Tasks 26
Review All Key Topics 26
Complete Tables and Lists from Memory 27
Define Key Terms 27
Chapter 2 VoIP Protocols: SIP and H.323 28
Do I Know This Already? Quiz 29
Foundation Topics 31
Overview of SIP 31
    Brief Introduction to and History of SIP 31
        SIP Operation 32
    SIP Methods 35
    Breaking Down a SIP Call 36
        Forming a Request 37
        Forming a Response 41
    Analyzing a Basic SIP Call 45
Introduction to SDP 48
    The Offer/Answer Framework 52
    Operation of the Offer/Answer Framework 52
        Generating the SDP Offer and Answer 52
        Modifying a Session 59
        Adding a Media Stream 62
        Removing a Media Stream 66
        Modifying the Address, Port, Transport, or Media Format 66
Overview of H.323 67
    H.323 Components 67
    H.323 Call Flow 68
References 70
Exam Preparation Tasks 70
Review All Key Topics 70
Complete Tables and Lists from Memory 71
Define Key Terms 71
Chapter 3 VoIP Protocols: RTP, RTCP, and DTMF Relay 72
Do I Know This Already? Quiz 73
Foundation Topics 75
Introduction to Real-Time Media 75
Real-Time Transport Protocol 78
    Real-Time Transport Control Protocol 86
        RTCP Sender Report (SR) 88
        RTCP Receiver Report (RR) 89
        RTCP Source Description (SDES) Packet 91
        RTCP Goodbye (BYE) Packet 92
        RTCP Application-Defined Packet (APP) 93
        Other RTCP Packet Types 93
        RTCP Transport 93
DTMF Relay 93
    Introduction to DTMF Relay 94
    Variants of DTMF Relay 95
        In-Band DTMF Relay 96
        Named Telephony Events 96
        Raw In-Band Tones 100
        Out-of-Band DTMF Relay 101
        SIP INFO 102
        SIP KPML 103
        SIP Notify 113
        H.245 Alphanumeric and Signal 116
        Other DTMF Relay Variants 116
References 116
Exam Preparation Tasks 117
Review All Key Topics 118
Complete Tables and Lists from Memory 118
Define Key Terms 118
Chapter 4 Unified CM Call Routing and Digit Manipulation 120
Do I Know This Already? Quiz 121
Foundation Topics 125
Pattern Matching 125
    Numeric Matching 126
    Closest-Match Routing 128
    Digit-by-Digit Versus Enbloc Calling 129
    Alphanumeric URI Dialing 130
Transformations and Masks 131
    Digit Discard Instructions 131
    Transform Masks 131
    Prefix Digits 132
    Combining Transformations 132
Pattern Configuration and Device Selection 133
    Directory Numbers 134
    Route Patterns, Route Lists, and Route Groups 136
        Route Patterns 137
        Route Lists 143
        Route Groups 146
    Local Route Group 148
    Hunt Pilots, Hunt Lists, and Line Groups 150
        Line Groups 150
        Hunt Lists 152
        Hunt Pilots 152
Partitions and Calling Search Spaces 155
    Time of Day Routing 162
Translation Patterns 164
Transformation Patterns 168
Putting It All Together: Tail-End Hop Off (TEHO) 177
Alphanumeric URI Routing 184
Intercluster Dial Plan Replication 188
    Intercluster Lookup Service (ILS) 188
    Global Dial Plan Replication 191
Troubleshooting Call Routing and Digit Manipulation 198
    Dialed Number Analyzer 198
    Real-Time Monitoring Tool 204
    Troubleshooting Call Routing by Using SDL Trace Files 207
        TranslatorX 215
        Collaboration Solutions Analyzer 220
Exam Preparation Tasks 223
Review All Key Topics 223
Complete Tables and Lists from Memory 224
Define Key Terms 225
Chapter 5 Unified CM SIP Trunk Configuration 226
Do I Know This Already? Quiz 227
Foundation Topics 229
SIP Trunk Overview and Configuration 229
    SIP Trunk Configuration 232
        Device Information Section 232
        Call Routing Information Section 236
        SIP Information Section 244
    SIP Trunk Security Profile Configuration 247
        Incoming Transport Type 248
        Outgoing Transport Type 248
        Incoming Port 249
        Accept Unsolicited Notification 249
        Accept Replaces Header 249
    SIP Profile Information Configurations 250
        SIP Rel1XX Options 251
        Session Refresh Method 252
        Reject Anonymous Incoming Calls 252
        Reject Anonymous Outgoing Calls 253
SIP Trunk Features 254
    SIP Early Offer Versus SIP Delayed Offer 254
    SIP OPTIONS Ping 255
    Media Termination Point Required 257
    Run On All Active Unified CM Nodes 258
Verify and Troubleshoot Unified CM SIP Trunks 260
    Packet Captures (PCAPs) 260
    OPTIONS Ping 261
    Changing Transport Types 261
    CallManager SDL Traces 261
    Reset the Trunk 261
References 262
Exam Preparation Tasks 262
Review All Key Topics 262
Complete Tables and Lists from Memory 263
Define Key Terms 263
Chapter 6 Unified CM Call Control Features 264
Do I Know This Already? Quiz 265
Foundation Topics 268
Media Resources 268
Ad Hoc and Meet-Me Conferencing 269
Music on Hold (MOH) 280
Media Resource Groups and Media Resource Group Lists 286
Call Park 287
Call Pickup 291
Regions and Codec Preferences 293
    Regions 293
    Audio Codec Preference Lists 295
    Configure Interregion and Intraregion Policies 296
Call Admission Control (CAC) 299
    Location Bandwidth Manager Service 300
    Configure Enhanced Location Call Admission Control (ELCAC) 301
    Automated Alternate Routing (AAR) 306
    Troubleshooting and Monitoring Enhanced Location Call Admission Control 309
Exam Preparation Tasks 313
Review All Key Topics 313
Complete Tables and Lists from Memory 314
Define Key Terms 314
Chapter 7 Unified CM Mobility 316
Do I Know This Already? Quiz 317
Foundation Topics 320
Unified Mobility 320
    Configure and Verify Single Number Reach 320
        Configure Single Number Reach 322
    Advanced Single Number Reach Configuration 328
        SNR Timers 328
        SNR Ring Schedule 330
        SNR Access Lists 331
        Inbound Remote Destination Caller ID and Intelligent Session Control 332
    Troubleshoot Single Number Reach 334
    Configure and Verify Move to Mobile 345
    Troubleshoot Move to Mobile 348
Configure and Verify Extension Mobility 355
    Troubleshoot Extension Mobility 363
Configure and Verify Device Mobility 371
Troubleshoot Device Mobility 382
References 384
Exam Preparation Tasks 384
Review All Key Topics 384
Complete Tables and Lists from Memory 384
Define Key Terms 384
Chapter 8 CUBE Call Routing and Digit Manipulation 386
Do I Know This Already? Quiz 387
Foundation Topics 389
Understanding Call Legs and Call Flows 389
IOS Dial Peers 392
    Inbound Dial Peer Matching 393
        Tiebreakers and Longest and Most Specific Matching Logic 394
        Dial Peer Wildcards and Regex 395
        Dial Peer Filtering 396
        Dial Peer 0, the Default Inbound Dial Peer 397
        Matching Inbound Call Legs Using incoming called-number Commands 398
        Matching Inbound Call Legs Using URIs 399
    Outbound Dial Peer Matching 402
        Outbound Dial Peer Hunting Logic and Tiebreakers 403
        Routing Calls with destination-pattern and session target 404
        Matching Outbound Dial Peers Using URIs 408
    Dial Peer Aggregation and Summarization Techniques 410
        E.164 Pattern Maps 410
        Session Server Groups 412
        DNS SRV Load Balancing 413
        Putting It Together 415
    Advanced Call Routing Techniques 417
        Dial Peer Groups (DPGs) 417
        Sourced-Based Call Routing with Dial Peer Groups 418
        Dial Peer Provision Policy Routing 419
        Dial Peer Groups Versus Dial Peer Provision Policies 421
        Intercluster Lookup Service (ILS) Call Routing on CUBE 421
        Next-Hop Availability Through SIP OPTIONS 424
    Verify and Troubleshoot IOS Call Routing 426
    Basic CUBE Call Routing Debug Analysis 428
Application Signaling and Media Binding 433
Digit, Header, and URI Manipulation 441
    Digit Manipulation 442
        Voice Translation Rules and Profiles 442
        Understanding Match and Modify Statements 444
        Blocking Calls with Translation Rules 446
        Troubleshooting Voice Translations 447
    SIP Header Interworking 448
    SIP Normalization 450
    SIP Profile Configuration 451
    Outbound SIP Profiles 454
    Inbound SIP Profiles 457
    SIP Copylist 460
    Common SIP Profiles 461
    Troubleshooting SIP Profiles 464
References 465
Exam Preparation Tasks 465
Review All Key Topics 466
Complete Tables and Lists from Memory 466
Define Key Terms 467
Chapter 9 CUBE Interworking Features 468
Do I Know This Already? Quiz 469
Foundation Topics 471
SIPSIP Interworking 471
    Early Offer and Delayed Offer Interworking 471
    Reliable Handling and Interworking of Provisional Responses 472
    Ringback and Provisional Response Interworking 477
Mid-call Signaling 481
    Hold/Resume 481
    Call Transfer 489
        REFER Transfer 489
        INVITE Transfer 495
        REFER Versus INVITE Transfers 504
    UPDATE Interworking 505
    Session Refresh 509
    Managing Mid-call Signaling 515
SIP Authentication with CUBE 518
    Toll Fraud Prevention 518
    SIP Trunk Registration 520
    SIP Digest Authentication 523
    SIP HeaderBased Authentication 524
Media Interworking 524
    Audio Codec Interworking 525
        Dial Peer Codecs 525
        Codec Filtering 527
        Voice Class Codecs 528
        CUBE LTI Transcoder 531
        Codec Transparent and SDP Passthrough 535
    Video Interworking and Suppression 537
    Media Flow-Through Versus Media Flow-Around 539
    Music on Hold 541
    DTMF Interworking 543
    Troubleshooting CUBE Media 545
Other CUBE Features 548
References 548
Exam Preparation Tasks 549
Review All Key Topics 549
Complete Tables and Lists from Memory 550
Define Key Terms 550
Chapter 10 Unified CME and SRST 552
Do I Know This Already? Quiz 553
Foundation Topics 556
Introduction to Unified CME and Unified SRST 556
Unified CME Initial Configuration 557
    SIP Phone Manual Registration 560
    Unified CME IP Phone Registration Overview 565
    SIP Phone Auto-Registration 570
Unified CME Dial Design 579
    Unified CME Virtual Dial Peers 580
    Unified CME SIP Trunking 583
Unified CME Call Coverage Features 585
    Configure Unified CME Hunt Groups 585
    Configure Unified CME Multicast Paging 589
    Configure Unified CME Call Park 592
        Parking a Call 593
        Call Park Retrieval 596
Survivable Remote Site Telephony (Unified SRST) 597
    Implement SIP Unified SRST on Unified CM 598
    Implement SIP Unified SRST on an IOS Gateway 600
    Verify and Troubleshoot SIP Unified SRST Failover 601
References 604
Exam Preparation Tasks 604
Review All Key Topics 604
Complete Tables and Lists from Memory 605
Define Key Terms 605
Chapter 11 Final Preparation 606
Getting Ready 606
Tools for Final Preparation 607
    Pearson Cert Practice Test Engine and Questions on the Website 607
        Accessing the Pearson Test Prep Software Online 607
        Accessing the Pearson Test Prep Software Offline 608
    Customizing Your Exams 608
    Updating Your Exams 609
    Premium Edition 609
    Chapter-Ending Review Tools 610
Suggested Plan for Final Review/Study 610
Summary 610
Appendix A Answers to the Do I Know This Already? Quiz Questions 612
Appendix B CCNP Implementing Cisco Advanced Call Control and Mobility Services CLACCM 300-815 Exam Updates 620
Glossary 623

Online Elements
Appendix C Memory Tables
Appendix D Memory Tables Answer Key
Appendix E Study Planner
Glossary


9780136575542   TOC    10/26/2020


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