Configuring Cisco Unified Communications Manager and Unity Connection: A Step-by-Step Guide, Rough Cuts, 2nd Edition

• Copyright 2011
• Dimensions: 7-3/8 X 9-1/8
• Pages: 704
• Edition: 2nd

• Rough Cuts
• ISBN-10: 1-58714-234-1
• ISBN-13: 978-1-58714-234-5

This is the Rough Cut version of the printed book.

The definitive, up-to-date guide to planning, configuring, and administering Cisco call processing and voice messaging.

This book brings together all the hands-on knowledge you need to successfully configure and administer Cisco’s flagship IP voice systems, including Cisco Unified Communications Manager (CUCM), Unity, and Unity Connection. Fully updated for the new CUCM, Unity, and Unity Connection, version 8, it presents step-by-step procedures for every common and complex task that installers, integrators, and administrators will encounter.

Long-time Cisco voice implementer and instructor David Bateman begins with clear, well-organized explanations of Cisco Voice over IP technology, including its key functions and devices. Next, he guides you through preparation and deployment, including configuring CUCM for maximum performance, removing DNS dependencies, defining enterprise parameters, configuring regions, and enforcing security.

The author presents quick access, step-by-step solutions for dozens of post-deployment tasks, each with thorough instructions and cross-references to prerequisite tasks wherever needed. He demonstrates how to integrate features to create more powerful IP voice systems, thoroughly introduces Cisco’s new management interface, and provides extensive coverage of the latest feature enhancements.

David Bateman is a certified Cisco instructor, CCNA, and director of curriculum development for Skyline-ATS. He has 20+ years of internetworking experience, including more than a decade as a senior LAN/WAN engineer in networks serving up to 5,000 users. He then ran the business operations of a technical services company while maintaining his existing networking client base. David has taught and implemented Cisco voice technologies since 2000. He authored this book’s first edition, and co-authored CCNA Voice Exam Cram.  

• Establish a foundation for CUCM: configure services, set enterprise parameters, register devices, and more
• Add gateways and client devices
• Create dial plans, including route patterns, route lists, route groups, CTI route points, translation patterns, and route filters
• Configure Class of Service (CoS) and Call Admission Control
• Implement IP phone service, media resources, and Extension Mobility
• Prepare to deploy Unity/Connection: verify integration; define system parameters; and create templates, distribution lists, and CoS
• Add, import, and manage users
• Make the most of Unity/Connection call management, from basic auto-attendant to advanced routing rules and audio-text
• Integrate legacy voicemail systems
• Master Unity/Connection’s key administrative tools and utilities
• Use time-of-day routing, call queuing, and other advanced features

This IP communications book is part of the Cisco Press® Networking Technology Series. IP communications titles from Cisco Press help networking professionals understand voice and IP telephony technologies, plan and design converged networks, and implement network solutions for increased productivity.

Table of Contents

Part I Communications Manager Configuration

Chapter 1 CUCM and Unity Connection Overview 1

    Ensuring a Reliable Foundation 2

        Infrastructure Overview 3

        Inline Power 4

        Voice VLANs 4

        CDP Support 4

        Voice Gateways 4

        Creating a Reliable VoIP Infrastructure 5

    Communications Manager Overview 7

        Defining Communications Manager Components 8

        Communications Manager Business Edition 10

        Communications Manager Devices 10

        Phones 11

        Gateways Overview 12

        Gatekeepers 14

        Media Resources 15

        Conference Bridge (CFB) 15

        Transcoders 16

        MoH 16

        Annunciator 16

        Understanding Communications Manager Deployment Models 17

        Single-Site 17

        Multisite WAN with Centralized Call Processing 17

        Multisite WAN with Distributed Call Processing 17

        Route Plan Overview 18

        Typical Call Flow 19

        Wildcards 20

        Calling Privileges 21

    Unified Messaging Overview 22

        Software Architecture 23

        Unity Software Architecture 23

        Unity Connection Architecture 25

        Following the Call Flow 25

        Exploring Call Handlers 26

        Defining Various Types of Users 29

        Unity Connection Users 29

        Unity Subscribers 30

        User Parameters 31

        Networking Overview 33

        Un