larger cover

Add To My Wish List

Register your product to gain access to bonus material or receive a coupon.

Developing Cisco IP Phone Services: A Cisco AVVID Solution


  • Sorry, this book is no longer in print.
Not for Sale
  • Description
  • Extras
  • Sample Content
  • Updates
  • Copyright 2002
  • Edition: 1st
  • Book
  • ISBN-10: 1-58705-060-9
  • ISBN-13: 978-1-58705-060-2

Create applications that deliver interactive content to Cisco IP Phones

  • Learn information and techniques vital to building and integrating third-party services for Cisco IP Phones
  • Understand the development process using XML and HTTP client and server applications to successfully build a service
  • Discover advanced services information about objects, advanced runtime generation, and other XML development tools
  • Utilize the provided CallManager Simulator to support an IP phone for development purposes Get the most out of your IP phone systems with strategies and solutions direct from the Cisco team

Services on Cisco IP Phones help you enhance productivity, gain the competitive advantage, and even help generate revenue. Services are simply applications that run on the phone rather than on a PC or a web browser. By developing services tailored to your particular needs, you can achieve unlimited goals.

Cisco AVVID IP Telephony provides an end-to-end voice-over-IP solution for enterprises. Part of that solution are Cisco IP Phones, a family of IP-based phones. Cisco IP Phones feature a large display, an XML micro browser capable of retrieving content from web servers, and the ability to deploy custom services tailored to your organization's or enterprise's needs.

Developing Cisco IP Phone Services uses detailed code samples to explain the tools and processes used to develop custom phone services. You'll learn about XML, CallManager, Cisco IP Phones, and the history behind why Cisco chose XML to deploy phone services. You'll find detailed information to help you learn how to build a service, how to build a directory, and how to integrate your service with Cisco CallManager.

This book complements and expands on the information provided in the Cisco IP Phone Services Software Developer's Kit (SDK). With the information in this book, you can maximize your productivity using the tools provided in the SDK and the custom tools provided on the companion CD-ROM. Beginner and advanced service developers alike benefit from the information in this book. Developing Cisco IP Phone Services represents the most comprehensive resource available for developing services for Cisco IP Phones.

Companion CD-ROM
The CD-ROM contains the sample services that are covered in the book, development utilities from the Cisco IP Phone Services SDK, and new tools written specifically for this book such as XML Validator. One of the most useful applications on the CD-ROM is the CallManager Simulator (CM-Sim). CM-Sim significantly lowers the requirements for service development. You only need a Windows-based PC with CM-Sim and a web server running, and one Cisco IP Phone 7940 or 7960.

This book is part of the Cisco Press Networking Technologies Series, which offers networking professionals valuable information for constructing efficient networks, understanding new technologies, and building successful careers.

Online Sample Chapter

How This Book Can Help You Achieve Business Goals

Downloadable Sample Chapter

Download - 1 MB -- Chapter 1: How This Book Can Help You Achieve Business Goals

Table of Contents



1. How This Book Can Help You Achieve Business Goals.

Increase Productivity. Gain the Competitive Advantage. Generate Revenue. If You Want Something Done Right—. Can I Get Rich Developing Services? Deploying Services on Cisco IP Phones. Tips for Building Successful Services. About the CD-ROM. Forum on HotDispatch. The Horse's Mouth. AAC Associates. Berbee. Calence. Conclusion.

2. The Basics.

CallManager Architecture. Key Components of the Network Architecture. Low-level Networking. Higher-level Communication Protocols. The Cisco IP Phone. IP Phone Services Capability. Phone-Initiated Service. Beyond Simple Text. What Is an IP Phone Service? The Services Menu. Service Architecture. Web Servers, Web Development. Already a Web Developer? Languages. Scripting Languages. Hybrid Systems. XML. A History Lesson. The Highly Improved Modern World. HTTP-A Generic Envelope. XML-A Generic Wrapper. XML-What is it? XML-A Few Details. XML Tools. A Simple Sample. Using XML Objects. Training and Support for the Cisco IP Phone Services SDK. Additional Resources, Further Reading. Networking Infrastructure. Administration, Programming, and Care of Web Servers. Administration of CallManager. Conclusion.

3. Phone Services Primer.

How to Do it, in a Nutshell. XML and Cisco IP Phones. Services and Directory Architecture. Providing Help for Your Services or Redirecting the i Button. HTTP and Cisco IP Phones. HTTP Client. HTTP Server. Identifying a Requesting Client Device. Push vs. Pull. URIs. Stream Control. Soft Key Support for Directories and Services. New Characters for Cisco IP Phones. Security. Client Authentication. Authenticating to the Phone's HTTP Server. Fail Over and Fail Back. Conclusion.

4. Using Cisco IP Phone XML Objects and Tags.

Using Soft Keys and URLs/URIs. Understanding Objects. CiscoIPPhoneMenu. Definition. CiscoIPPhoneText. Definition. CiscoIPPhoneInput. Definition. CiscoIPPhoneDirectory. Definition. Custom Directories. CiscoIPPhoneImage. Definition. CiscoIPPhoneGraphicMenu. Definition. CiscoIPPhoneIconMenu. Definition. CiscoIPPhoneExecute. Definition. CiscoIPPhoneResponse. Definition. CiscoIPPhoneError. Definition. XML Considerations. Mandatory Escape Sequences. Cisco IP Phone XML Object Quick Reference.

5. Using HTTP.

HTTP Requests and Responses. HTTP Client. Cisco IP Phone Browser Request Method: GET. HTTP Client Headers. HTTP Client Sessions. HTTP Server. Push. Accessing Device Information. Conclusion.

6. XML Conventions.

What is XML? Structured Documents. XML Basics. Tags. Attributes. Elements and Content. Objects. An XML Browser that Ships with Windows. Nitty-gritty. The Prolog. Escape Sequences. Comments. XML Structure Rules-Your Friend the Schema. Rules-Who Needs Them? Two Varieties of Schema. DTD Out-XML Schema In. Validating. Debugging XML Problems. Need More? Conclusion.

7. Building a Service.

Enhancing the End User's Experience. Guidelines for Custom Soft Keys. Web Server Error Messages. Version Compatibility. Voice Anomaly Tracking (VAT) Service. VAT Service Overview. Conclusion.

8. Building a Directory.

Behavioral Differences with Directories vs. Services. Designing a Directory Using Primitives. Making the Directory Appear on Cisco IP Phones. Making a Directory with the LDAP Search COM Object. Conclusion.

9. Integrating a Service with Cisco IP Phones.

Using CallManager Administration. Adding a Phone Service. Updating or Deleting a Phone Service. User Subscription. Providing Default Services to All Phones. Appending the Device Name. Conclusion.

10. Techniques for Advanced Services.

Adding Graphics. Generating Graphics for Applications Using Arrays. Numeric Digits to CiscoIPPhoneImage Sample. Runtime Conversion of Graphics. Manipulating Graphics at Runtime. Capturing the Phone's Display. Pushing Content. Conclusion.

11. XML Development Tools.

Graphics Conversion Control. Server-side Conversion. Installation. Methods and Properties. An Example. URL Proxy Control. Installation. Methods and Properties. A Short Example. LDAP Search Control. Installation. Use. Output Options. An Example. Photoshop Graphics Filter. Installation. Validator. Installation. Using Validator. Conclusion.

12. Cisco CallManager Simulator.

The Function of CM-Sim. The TFTP Server Role. The CallManager Role. Routing Calls. Limitations. CM-Sim Installation. System Requirements. Using CM-Sim. Configuring CallManager. Phone Setup. Step 1—Enable Network Configuration Changes. Step 2—Enable the Alternate TFTP Server. Step 3—Enter the TFTP Address. Step 4—Save and Restart. Configuring the Default Phone Settings. Configuring Specific Cisco IP Phone Settings. Seeing it in Action. Internals. Debugging with Command Line TFTP. Conclusion.

Appendix A. Glossary.



Download - 191 KB -- Index

Cisco Press Promotional Mailings & Special Offers

I would like to receive exclusive offers and hear about products from Cisco Press and its family of brands. I can unsubscribe at any time.


Pearson Education, Inc., 221 River Street, Hoboken, New Jersey 07030, (Pearson) presents this site to provide information about Cisco Press products and services that can be purchased through this site.

This privacy notice provides an overview of our commitment to privacy and describes how we collect, protect, use and share personal information collected through this site. Please note that other Pearson websites and online products and services have their own separate privacy policies.

Collection and Use of Information

To conduct business and deliver products and services, Pearson collects and uses personal information in several ways in connection with this site, including:

Questions and Inquiries

For inquiries and questions, we collect the inquiry or question, together with name, contact details (email address, phone number and mailing address) and any other additional information voluntarily submitted to us through a Contact Us form or an email. We use this information to address the inquiry and respond to the question.

Online Store

For orders and purchases placed through our online store on this site, we collect order details, name, institution name and address (if applicable), email address, phone number, shipping and billing addresses, credit/debit card information, shipping options and any instructions. We use this information to complete transactions, fulfill orders, communicate with individuals placing orders or visiting the online store, and for related purposes.


Pearson may offer opportunities to provide feedback or participate in surveys, including surveys evaluating Pearson products, services or sites. Participation is voluntary. Pearson collects information requested in the survey questions and uses the information to evaluate, support, maintain and improve products, services or sites; develop new products and services; conduct educational research; and for other purposes specified in the survey.

Contests and Drawings

Occasionally, we may sponsor a contest or drawing. Participation is optional. Pearson collects name, contact information and other information specified on the entry form for the contest or drawing to conduct the contest or drawing. Pearson may collect additional personal information from the winners of a contest or drawing in order to award the prize and for tax reporting purposes, as required by law.


If you have elected to receive email newsletters or promotional mailings and special offers but want to unsubscribe, simply email

Service Announcements

On rare occasions it is necessary to send out a strictly service related announcement. For instance, if our service is temporarily suspended for maintenance we might send users an email. Generally, users may not opt-out of these communications, though they can deactivate their account information. However, these communications are not promotional in nature.

Customer Service

We communicate with users on a regular basis to provide requested services and in regard to issues relating to their account we reply via email or phone in accordance with the users' wishes when a user submits their information through our Contact Us form.

Other Collection and Use of Information

Application and System Logs

Pearson automatically collects log data to help ensure the delivery, availability and security of this site. Log data may include technical information about how a user or visitor connected to this site, such as browser type, type of computer/device, operating system, internet service provider and IP address. We use this information for support purposes and to monitor the health of the site, identify problems, improve service, detect unauthorized access and fraudulent activity, prevent and respond to security incidents and appropriately scale computing resources.

Web Analytics

Pearson may use third party web trend analytical services, including Google Analytics, to collect visitor information, such as IP addresses, browser types, referring pages, pages visited and time spent on a particular site. While these analytical services collect and report information on an anonymous basis, they may use cookies to gather web trend information. The information gathered may enable Pearson (but not the third party web trend services) to link information with application and system log data. Pearson uses this information for system administration and to identify problems, improve service, detect unauthorized access and fraudulent activity, prevent and respond to security incidents, appropriately scale computing resources and otherwise support and deliver this site and its services.

Cookies and Related Technologies

This site uses cookies and similar technologies to personalize content, measure traffic patterns, control security, track use and access of information on this site, and provide interest-based messages and advertising. Users can manage and block the use of cookies through their browser. Disabling or blocking certain cookies may limit the functionality of this site.

Do Not Track

This site currently does not respond to Do Not Track signals.


Pearson uses appropriate physical, administrative and technical security measures to protect personal information from unauthorized access, use and disclosure.


This site is not directed to children under the age of 13.


Pearson may send or direct marketing communications to users, provided that

  • Pearson will not use personal information collected or processed as a K-12 school service provider for the purpose of directed or targeted advertising.
  • Such marketing is consistent with applicable law and Pearson's legal obligations.
  • Pearson will not knowingly direct or send marketing communications to an individual who has expressed a preference not to receive marketing.
  • Where required by applicable law, express or implied consent to marketing exists and has not been withdrawn.

Pearson may provide personal information to a third party service provider on a restricted basis to provide marketing solely on behalf of Pearson or an affiliate or customer for whom Pearson is a service provider. Marketing preferences may be changed at any time.

Correcting/Updating Personal Information

If a user's personally identifiable information changes (such as your postal address or email address), we provide a way to correct or update that user's personal data provided to us. This can be done on the Account page. If a user no longer desires our service and desires to delete his or her account, please contact us at and we will process the deletion of a user's account.


Users can always make an informed choice as to whether they should proceed with certain services offered by Cisco Press. If you choose to remove yourself from our mailing list(s) simply visit the following page and uncheck any communication you no longer want to receive:

Sale of Personal Information

Pearson does not rent or sell personal information in exchange for any payment of money.

While Pearson does not sell personal information, as defined in Nevada law, Nevada residents may email a request for no sale of their personal information to

Supplemental Privacy Statement for California Residents

California residents should read our Supplemental privacy statement for California residents in conjunction with this Privacy Notice. The Supplemental privacy statement for California residents explains Pearson's commitment to comply with California law and applies to personal information of California residents collected in connection with this site and the Services.

Sharing and Disclosure

Pearson may disclose personal information, as follows:

  • As required by law.
  • With the consent of the individual (or their parent, if the individual is a minor)
  • In response to a subpoena, court order or legal process, to the extent permitted or required by law
  • To protect the security and safety of individuals, data, assets and systems, consistent with applicable law
  • In connection the sale, joint venture or other transfer of some or all of its company or assets, subject to the provisions of this Privacy Notice
  • To investigate or address actual or suspected fraud or other illegal activities
  • To exercise its legal rights, including enforcement of the Terms of Use for this site or another contract
  • To affiliated Pearson companies and other companies and organizations who perform work for Pearson and are obligated to protect the privacy of personal information consistent with this Privacy Notice
  • To a school, organization, company or government agency, where Pearson collects or processes the personal information in a school setting or on behalf of such organization, company or government agency.


This web site contains links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects Personal Information. This privacy statement applies solely to information collected by this web site.

Requests and Contact

Please contact us about this Privacy Notice or if you have any requests or questions relating to the privacy of your personal information.

Changes to this Privacy Notice

We may revise this Privacy Notice through an updated posting. We will identify the effective date of the revision in the posting. Often, updates are made to provide greater clarity or to comply with changes in regulatory requirements. If the updates involve material changes to the collection, protection, use or disclosure of Personal Information, Pearson will provide notice of the change through a conspicuous notice on this site or other appropriate way. Continued use of the site after the effective date of a posted revision evidences acceptance. Please contact us if you have questions or concerns about the Privacy Notice or any objection to any revisions.

Last Update: November 17, 2020