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Implementing Cisco Unified Communications Manager, Part 1 (CIPT1) Foundation Learning Guide: (CCNP Voice CIPT1 642-447), 2nd Edition

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  • Copyright 2012
  • Edition: 2nd
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  • ISBN-10: 0-13-210353-2
  • ISBN-13: 978-0-13-210353-4

Implementing Cisco Unified Communications Manager, Part 1 (CIPT1)

Foundation Learning Guide  Second Edition

Josh Finke, CCIE®  No. 25707

Dennis Hartmann, CCIE®  No. 15651

Foundation Learning for the CCNP Voice CIPT1 642-447 exam

Implementing Cisco Unified Communications Manager, Part 1 (CIPT1), Second Edition is a Cisco®-authorized, self-paced learning tool for CCNP Voice® foundation learning. This book provides the knowledge necessary to implement a Cisco Unified Communications Manager (CUCM) solution at a single-site environment. By reading this book, you will learn how to perform post-installation tasks, configure CUCM, implement Media Gateway Control Protocol (MGCP) and H.323 gateways, and build dial plans to place On-Net and Off-Net phone calls. You will also implement media resources, IP Phone Services, Cisco Unified Communications Manager native presence, and Cisco Unified Mobility.

This book focuses primarily on CUCM version 8.x, which is the call routing and signaling component for the Cisco Unified Communications solution. This book has been fully updated with new coverage of CUCM phone services, Cisco Unified Manager Assistant, Cisco Unified Mobility, and H.323 gateways.

Whether you are preparing for CCNP Voice certification or simply want to gain a better understanding of Cisco Unified Communications Manager fundamentals, you will benefit from the foundation information presented in this book.

Implementing Cisco Unified Communications Manager, Part 1 (CIPT1), Second Edition, is part of a recommended learning path from Cisco that includes simulation and hands-on training from authorized Cisco Learning Partners and self-study products from Cisco Press. To find out more about instructor-led training, e-learning, and hands-on instruction offered by authorized Cisco Learning Partners worldwide, please visit

n    Understand Cisco Unified Communications Manager architecture and components

n    Evaluate CUCM deployment models

n    Set up and configure CUCM services

n    Implement and harden IP phones

n    Manage user accounts

n    Configure Catalyst® switches for power over Ethernet and voice VLAN requirements

n    Deploy MGCP and H.323 gateways

n    Configure call routing and digit manipulation

n    Set up calling privileges and call coverage

n    Deploy various media resources, features, and applications

n    Establish Presence-enabled speed dials and lists

n    Implement Cisco Unified Manager Assistant and Cisco Unified Mobile

This volume is in the Foundation Learning Guide Series offered by Cisco Press®. These guides are developed together with Cisco as the only authorized, self-paced learning tools that help networking professionals build their understanding of networking concepts and prepare for Cisco certification exams.

Table of Contents

Introduction xix

Chapter 1 Cisco Unified Communications Manager Architecture 1

Chapter Objectives 1

CUCM Overview 2

    Cisco UC Solution Components 2

    Cisco UC Network 4

    CUCM Functions 6

    CUCM Signaling and Media Paths 7

        Example: Basic IP Telephony Call 8

    CUCM Hardware, Software, and Clustering 9

    CUCM Cluster 10

        Cisco 7800 Series Media Convergence Servers 11

        CUCM Operating System 12

    Cisco UC Database 13

        Static Configuration Data 13

        User-Facing Features 13

    Database Access Control 15

    CUCM Licensing 16

        License File Request Process 18

        Obtaining Additional Licenses 19

        Licensing Components 20

        Calculating License Units 22

        License Unit Reporting 22

Chapter Summary 24

Review Questions 25

Chapter 2 Deployment Models 29

Chapter Objectives 29

CUCM: Single-Site Deployment 30

Multisite WAN with Centralized Call Processing 31

Multisite Deployment with Distributed Call Processing 34

    Benefits 36

    Best Practices 36

Clustering over the IP WAN 37

CUCM Call-Processing Redundancy 39

Chapter Summary 43

Review Questions 43

Chapter 3 Cisco Unified Communications Manager Services and Initial Configuration Settings 47

Chapter Objectives 47

CUCM Initial Configuration 48

    Network Components 48

        Network Time Protocol 48

        Dynamic Host Configuration Protocol 49

        Trivial File Transfer Protocol 49

        Domain Name System 49

    NTP and DHCP Considerations 50

    DHCP 51

    DNS 54

Network and Feature Services 57

    Network Services 58

    Feature Services 58

        Service Activation 59

        Control Center 60

    Global Server Settings 60

        Enterprise Parameters 60

        Enterprise Phone Configuration 62

        Service Parameters 64

Chapter Summary 66

Review Questions 67

Chapter 4 Managing User Accounts in Cisco Unified Communications Manager 71

Chapter Objectives 71

CUCM User Accounts 71

    User Account Types 72

    User Privileges 73

    User Management 76

    Managing User Accounts 76

Bulk Administration Tool Overview 82

    Bulk Administration Tool Components 83

    Bulk Provisioning Service 84

Managing User Accounts Using Cisco Unified Communications Manager BAT 84

Lightweight Directory Access Protocol (LDAP) Overview and Considerations 86

    LDAPv3 Integration 86

    LDAPv3 Synchronization 87

        Synchronization Agreements 88

        Synchronization Search Base 90

        Synchronization Best Practices 91

        LDAPv3 Synchronization Configuration 92

    LDAPv3 Authentication 94

        LDAPv3 Authentication Configuration 97

Chapter Summary 98

Review Questions 99

Chapter 5 Cisco Unified Communications Manager Endpoints 101

Chapter Objectives 101

CUCM Endpoints 102

    Endpoint Features 103

    Cisco IP Phone Models 105

        Entry-Level Cisco IP Phones 105

        Midrange Cisco IP Phones 106

        High-End Cisco IP Phones 106

        Cisco Unified IP Phone 8900 Series 106

        Cisco Unified IP Phone 9900 Series 107

        Other Cisco IP Phones 108

Cisco IP Phones: Boot Sequence 111

H.323 Endpoint Support 115

SIP Third-Party IP Phone Support in CUCM 116

    SIP Third-Party Authentication 118

Chapter Summary 119

Review Questions 120

Chapter 6 Cisco Catalyst Switches 123

Chapter Objectives 123

Cisco LAN Switches 124

    Providing Power to Cisco IP Phones 126

        Cisco Original Power over Ethernet Device Detection 127

        IEEE 802.3af Device Detection 127

    Voice VLAN Support on Cisco IP Phones 129

        Single-VLAN Access Port 130

        Multi-VLAN Access Port 131

        802.1q Trunk Port 132

        Native Cisco IOS VLAN Configuration 134

        CatOS VLAN Configuration 136

Chapter Summary 138

Review Questions 139

Chapter 7 Implementing and Hardening IP Phones 141

Chapter Objectives 141

Endpoint Configuration Tools and Elements Overview 142

Endpoint Basic Configuration Elements 143

    Device Pool 144

    Phone Network Time Protocol Reference 146

    Date/Time Groups 148

    Cisco Unified CM Group 149

    Regions 151

    Locations 153

    Phone Security Profile 155

Device Settings 156

    Device Defaults 157

    Phone Button Template 157

    Softkey Template 158

    SIP Profile 161

    Common Phone Profiles 162

Phone Configuration Element Relationship 162

Phone Auto-registration 163

    Auto-registration Configuration 165

Bulk Administration Tool and Auto-Register Phone Tool 167

    Auto-Register Phone Tool 168

    TAPS: Phone Insert Process 169

    Bulk Administration Tool 169

        Bulk Provisioning Service 170

        Phone Template 170

        Line Template 171

        CSV File 172

        Phone Validation 174

        Inserting IP Phones into the CUCM Database 175

Manual Configuration 176

    Endpoint Registration Verification 178

    Third-Party SIP Phone Configuration 179

Chapter Summary 182

References 182

Review Questions 183

Chapter 8 Implementing PSTN Gateways in Cisco Unified Communications Manager 185

Chapter Objectives 185

Analog and Digital Gateways 186

Core Gateway Requirements 187

Gateway Communication Overview 188

    Gateway Protocol Functions for Cisco Unified Communications Manager Integration 189

MGCP Gateway Implementation 191

    Endpoint Identifiers 191

    MGCP Gateway Support 193

MGCP Configuration Server 193

    Q.931 Backhaul 194

    MGCP Gateway Configuration: CUCM 194

    MGCP Gateway Configuration: Cisco IOS Configuration 198

    MGCP Gateway: Registration Verification 201

    Fractional T1/E1 Configuration on an MGCP Gateway 203

    Fractional T1/E1 Configuration on Cisco Unified Communications Manager 204

    MGCP Gateway Verification 205

    MGCP Gateway Considerations 205

H.323 Gateway Implementation 206

    Cisco Unified Communications Manager H.323 Gateway Configuration 207

    Configure Basic Cisco IOS H.323 Functionality 209

        Configure CUCM Redundancy on H.323 Gateways: Calls from the H.323 Gateway to the CUCM Cluster 210

        Configure CUCM Redundancy on H.323 Gateways: Calls from CUCM to the H.323 Gateway 211

        H.323 Gateway Call Survivability 212

SIP Gateway Implementation 212

    CUCM SIP Gateway Configuration 213

        Add a SIP Trunk 213

        Configure SIP Trunk Parameters 214

        Configure Basic Cisco IOS SIP Functionality 216

        Configure Cisco IOS Call Routing on SIP Gateways 217

        SIP Trunking 218

        SIP Trunk: MTP Allocation Configuration 218

Chapter Summary 218

References 219

Review Questions 219

Chapter 9 Call-Routing Components 221

Chapter Objectives 221

Dial Plan Components 222

Endpoint Addressing 224

Uniform On-Net Dial Plan Example 227

E.164 Overview 229

Call-Routing Overview 230

    Call-Routing Table Entries 232

    Route Patterns 233

        Route Pattern Examples 236

    Digit Analysis 237

Digit Forwarding 244

    SCCP Phones: User Input 245

    Cisco SIP IP Phones: User Input 246

        Type A SIP Phones: No Dial Rules 246

        Cisco Type A SIP IP Phones: Dial Rules 246

        Cisco Type B SIP Phones: No Dial Rules 247

Special Call-Routing Features 248

    Route Filters 248

    The ! Wildcard 251

    Call Classification 252

    Secondary Dial Tone 253

CUCM Path Selection 253

    Path Selection Elements 254

    Path Selection Configuration 254

        Route Group 254

        Local Route Group 256

        Route List 258

Chapter Summary 261

References 262

Review Questions 262

Chapter 10 Calling Privileges 265

Calling Privileges 265

Partitions and Calling Search Spaces 267

Configuring Partitions and Calling Search Spaces 274

    Step 1: Creating Partitions 274

    Step 2: Assigning Numbers, Patterns, and Ports to Partitions 275

    Steps 3—5: Configuring Calling Search Spaces 276

Time-of-Day Call Routing 277

    Step 1: Create Time Periods 280

    Step 2: Create a Time Schedule and Associate One or More Time Periods with It 281

    Step 3: Assign the Time Schedule to a Partition That Should Be Active Only During the Time Specified in the Time Schedule 282

Client Matter Codes and Forced Authorization Codes 282

Class of Service Approaches 285

Emergency Call Routing and Vanity Numbers 290

Private Line Automatic Ringdown 292

Chapter Summary 294

Review Questions 295

Chapter 11 Digit Manipulation 297

CUCM Digit Manipulation 298

    Mechanics of CUCM Digit Manipulation 298

External Phone Number Mask 302

Translation Patterns 303

Transformation Masks 307

CUCM Digit Prefix and Stripping 309

Significant Digits 312

Cisco Unified Communications Manager Global Transformations 312

    Calling Party Transformation Pattern Configuration 316

    Called Party Transformation Pattern Configuration 317

    Transformation Calling Search Space 317

    Incoming Number Settings 317

    Incoming Calling Party Prefix Example: Globalization of Calling Number 318

    Gateway Incoming Calling Party Settings Configuration 319

    Device Pool Incoming Calling and Called Party Transformation Calling Search Space 320

Transformation Examples 320

Chapter Summary 323

Review Questions 324

Chapter 12 Call Coverage 327

Call Coverage 328

    Call Forwarding 328

    Shared Lines 329

    Call Pickup 329

Call-Hunting Components and Processes 330

Call-Hunting Options and Distribution Algorithms 334

Call-Hunting Flow 335

Call-Hunting Configuration 337

    Task 1: Create the Line Groups, Add Members, and Configure the Distribution Algorithm and Hunt Options 338

    Task 2: Create the Hunt List and Add the Line Groups 339

    Task 3: Create the Hunt Pilot, Associate the Hunt List with the Hunt Pilot, and Configure Hunt Forward Settings 340

    Task 4: Configure Personal Preferences on Phone Lines in the Event That Hunting Ends with No Coverage 341

Call-Forwarding Features 343

    Example: Call Forwarding Without Forward No Coverage Settings 343

    Example: Forward No Coverage 344

    Example: Call Coverage–Forward Hunt No Answer 345

    Example: Call Coverage–Forward Hunt Busy 346

    Example: Call Coverage–Forward No Coverage External Missing 347

Chapter Summary 348

Review Questions 349

Chapter 13 Media Resources

Media Resources 351

Media Resource Support 353

    Audio Conferencing 354

    MTP 356

    Annunciator 356

    MoH 357

Conferencing 358

    Cisco Conference Bridge Hardware 359

        Cisco Conference Bridge Hardware (Cisco Catalyst WS-X6608-T1 and WS-X6608-E1) 359

        Cisco IOS Conference Bridge (Cisco NM-HDV and 1700 Series Routers) 360

        Cisco Conference Bridge (Cisco WS-SVC-CMM-ACT) 360

        Cisco IOS Enhanced Conference Bridge (Cisco NM-HDV2, NM-HD-1V/2V/2VE, 2800 and 2900 Series, and 3800 and 3900 Series Routers) 360

    Conferencing Media Resource Configuration 362

    MeetMe Conference Configuration 370

Music on Hold 371

    MoH Configuration 374

Annunciator 378

Media Resource Access Control 379

Chapter Summary 384

Review Questions 384

Chapter 14 Phone Services 387

Cisco IP Phone Services 387

    Cisco IP Phone Services Subscriptions Overview 388

    Cisco IP Phone Services Provisioning 389

    Cisco IP Phone Services Access 391

    Default Cisco IP Phone Services 391

    Cisco IP Phone Services Redundancy 393

    Cisco IOS SLB 393

    Use of DNS to Provide Cisco IP Phone Services Redundancy 394

Cisco IP Phone Services Configuration 394

    Step 1: Verify or Change the Enterprise Parameters Relevant to Cisco IP Phone Services 395

    Step 2: Add a New Cisco IP Phone Service 397

    Step 3: Configure the Cisco IP Phone Services Parameters of the Added Service 397

Cisco IP Phone Services Subscriptions 402

    Subscribe Cisco IP Phone Services: Administrator 402

    Subscribe Cisco IP Phone Services: End User 403

Chapter Summary 404

Review Questions 405

Chapter 15 Presence-Enabled Speed Dials and Lists 407

How Presence Works with CUCM 407

Presence Support in CUCM 408

Presence Configuration 410

    Step 1: Enable Presence-Enabled Speed Dials 411

    Step 2: Configure the BLF Speed Dial 412

    Step 3: Allow Presence Subscriptions Through SIP Trunks 412

Presence Access Control 413

Presence Policy Configuration 417

Chapter Summary 420

References 421

Review Questions 421

Chapter 16 Implementing Cisco Unified Mobility 425

Cisco Unified Mobility Overview 425

    Mobile Connect and MVA Characteristics 426

    Cisco Unified Mobility Features 427

    Cisco Unified Mobility Call Flows 427

Mobile Connect Call Flow: Internal Calls Placed from Remote Phone 428

    MVA Call Flow 429

    Cisco Unified Mobility Implementation Requirements 430

    Mobility Configuration Elements 431

Shared Line Between Phone and Remote Destination Profile 432

    Relationship of Mobility Configuration Elements 433

    Cisco Unified Mobility Considerations 435

    MVA Call Flow with MGCP PSTN Gateway Access 435

    CSS Handling in Mobile Connect 436

    CSS Handling in MVA 436

    Cisco Unified Mobility Access List Functions 437

    Mobility Phone Number Matching 439

Cisco Unified Mobility Configuration 439

    Step 1: Configure Softkey Template 440

    Step 2: Configure End User 440

    Step 3: Configure IP Phone 441

    Step 4: Configure Remote Destination Profile 442

    Step 5: Add Remote Destinations to Remote Destination Profile 443

    Step 6: Configure Service Parameters 445

    Step 7a: Configure Access List 445

    Step 7b: Apply Access List to Remote Destination 447

Cisco Unified Mobility: MVA Configuration Procedure 448

    Step 1: Activate Cisco Unified Mobile Voice Access Service 448

    Step 2: Configure Service Parameters 449

    Step 3: Enable MVA per End User 450

    Step 4: Configure MVA Media Resource 450

    Step 5: Configure MVA on Cisco IOS Gateway 451

Chapter Summary 453

References 454

Review Questions 454

Appendix A Answers to Review Questions 457

9781587204180    TOC    7/20/2011

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