Configuring Class of Service in Cisco Unity Connection
This section refers to the network topology referred to in Figure 7-1 and provides configuration steps for Class of Service (COS) in Unity Connection.
The COS defines what features and permissions a user has access to. It also defines the maximum length of the recorded name, greeting, and message.
Figure 7-2. Adding a COS
- Using a web browser, open https://10.0.1.21/cuadmin, and enter the Application username and password.
- Choose Class of Service > Class of Service. Click the Add New button. (Refer to Figure 7-2.)
- Enter Employees_NY_COS as the Display Name.
- Under Licensed Features, check Allow Users to Access Voice Mail Using an IMAP Client. This allows users to use an IMAP email client to access messages for easier message management.
- Under Features, check Allow Users to Use the Messaging Assistant. This feature enables the user to access the Cisco Personal Communications Assistant (PCA), which is a web interface for users to manage their messages.
- Under Message Options, uncheck Allow Users to Send Messages to System Distribution Lists because this option could be abused. (See Figure 7-3.)
Figure 7-3. Restricting Access to System Distribution Lists
- Click the Save button.